New contractor/team hired every two years.
I’m tired pf the app changing endlessly. Why can small improvements be made to current versions for long periods like Kaizen? What is this American obsession of starting from square 1, to infinity and beyond? It’s irrational and wasteful, in addition to be in a total PITA. Upon going to pay a bill, for some reason I am required to enter multiple ANTIQUATED & USELESS inane questions about last names and home towns, beat friends, pets names, etc. I despised this before I found out it was busywork much less now. Ever notice you have to create a password that only leads to multiple steps or two factor authentication? The passwords feel like they do squat and research bears that out. SO THEN, why is the new app FORCING me to do some inane lemming work in order to use a basic function on the credit unions’s app that I belong to? I occasionally check my balance and then delete it again. I hate when programs try and run me. I’m the human and therefore the boss or I won’t use it. I’m perpetually unhappy with the bank app as soon as it becomes well understood and bug free, they toss it and bring in some new talent or something. I hate it!
PLEASE TELL ME I’M NOT ALONE!
PLEASE TELL ME I’M NOT ALONE!
Show more
Used to be the best
This used to be the best banking app, but with the new changes, whatever they are, I can’t even login. App support just sends me to a secure email for the bank, not helpful. Even the two new bug fix versions that came out won’t let me login. Too bad. I wonder if others are having the same issue. Hope they get it fixed so I can change my rating.
Show more
Used to be the best
This used to be the best banking app, but with the new changes, whatever they are, I can’t even login. App support just sends me to a secure email for the bank, not helpful. Even the “bug fix” version that just came out won’t let me login. Too bad. I wonder if others are having the same issue. Hope they get it fixed so I can change my rating.
Show more
Overall, great staff
The staff are wonderful. But not having your bank be open on the weekends isn’t the best. When they do their scheduled maintenance it never happens on time, it always starts denying you access to your accounts early and later than said. During maintenance you have no way of knowing what is in your account, you can’t go online, the app, call, or even go to the ATM during that time. Their mobile deposit is the worst set up I’ve ever dealt with. You have to write “for mobile deposit only at Rocky Mountain CU” and unless you TYPE it on the check just right, it won’t read it. Forget about you hand writing it, it won’t read it no matter how nice your penmanship is. Defeating the purpose of mobile deposit, since you inevitably have to bring the check in to be deposited. If you’re needing a local bank it’s not a bad option, but for someone who needs access 24/7, I’d definitely have another bank as well.
Show more
Poor mobile deposit feature
I have used a couple different iterations of this app and then all the deposit feature is the worst. I’m thankful I did not have to deposit checks very often or I would never be able to deposit anything until I physically made it to the bank.
Updates a Pain
I used to love depositing check on this app, but whatever updates they made have it changed that experience. What used to be quick painless now takes 5-7 “errors” before it works. Bleh. May be back to in person deposits again.
Mobile app rocks
This Mobile app has gotten way better than it used to be. It’s user-friendly, easy to navigate and the deposit feature is really great now.
Too erratic
I understand the need for a level of security. But, I don't get this. I successfully signed in from my tablet. I signed out, then, after a short time, went to sign in.
This time I had to go through the identification routine. And, suddenly, the tablet I had just used was not recognized!!!
Makes no sense!!
This time I had to go through the identification routine. And, suddenly, the tablet I had just used was not recognized!!!
Makes no sense!!
Show more
Best Bank Ever
So I have the teen account setup for me! I love it. Every time you go in person to deposit they put 10 dollars for every ten you hand them. This is as long as you don’t lose your punch card. Back to the app, this app is so easy to use. If you need to transfer money to pay a bill or something it is super simple. The one thing you cannot do online is put in a travel request for when you are traveling. But it has pretty much everything else and the people who helped me were extremely helpful and it was a fast appointment.
Show more
Best Banking Experiences!
I’ve never trusted a putting my money in banks. But Rocky Mountain credit union has really won me over. To sum it up. I just feel safe with my money there. All the ladies at the Belgrade location have such a kind and welcoming demeanor. Always very helpful and informative. Thank you for such a wonderful experience that continues to grow with each visit.
Show more
Carpenter
Great
Can’t even set up an account “help”
I get all my information through get to the verification and I can’t even get my account approved... is there a reason this app is useless I can’t even sign in please help
Haven’t signed in lately???
Recently update I imagine, if you don’t log in frequently you need to re enter password even though had Touch ID enabled. It wasn’t even that long since last logged in. Maybe a week? 2? Do I really need to check my account that often or re enter password every time? Need to make app more easily accessible, that’s the benefit of apps! Been in a pinch multiple time that needed to pull up info quickly and been told it’s been to long to re enter password and have to try to remember in stores or enter password around people in public which is less safe for protection
Show more
Rarely works right
9 times out of 10 it won't do a mobile check deposit even though it's endorsed correctly it rejects it. Useless for modern banking needs, fine for checking balances but in today's world we need so much more than that from our bank app. Staff try to help but can't do more than put in a support ticket than ends in a generic response.
Show more
Solid in App
Can’t seem to get the widget to work though.
Can’t do mobile check deposit
They “upgraded” something and now you can’t do mobile check deposit because the computer can’t pick up the endorsement
Thank you!!
Thank you so much for all the help with managing my bank account so helpful thank you thank you!!!
New update not great
New update is worse. Gets stuck on verifying credentials a lot. Sometimes it logs me in and sometimes it won’t. Varies on what stage it gets stuck at. Super slow.
Good app
Very responsive. Wish I could turn on my debit card out of state online.
Very spotty
Works very poorly with iOS 11. Very slow, often times errors, and inability to navigate.
