Still very buggy
After numerous complaints about how the app doesn’t work eg FaceID
the app still doesn’t function well. I was hoping that the latest release would have address the long outstanding issues but nope. I can’t even log in now because it’s wanting to send me a verification code to one of my listed contact numbers. Only it doesn’t show me the list!
the app still doesn’t function well. I was hoping that the latest release would have address the long outstanding issues but nope. I can’t even log in now because it’s wanting to send me a verification code to one of my listed contact numbers. Only it doesn’t show me the list!
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Cannot connect to server
Love the card BUT the app kept on crashing and cannot connect at all. How am I supposed to see my transactions and redeem my cash back if it doesn’t work. Have never seen an app so bad like this one, please fix it!!
Worst interface
No checking account direct bill payments through another bank
Terrible customer service
Useless app- they don’t even let you dispute transactions through the app. Any questions or disputes re any transactions requires you to call and stay on hold for 30 minutes minimum
Decreased rate from 3% to 2%
Decreased the effective cashback rate from 3% to 2% by taking away the 1.5x redemption bonus. Time to say goodbye to this card.
FaceID broken for months
Please fix FaceID. It’s been months now and it is still not working.
Please
It keeps on bugging me to switch to digital statements on app lunch, event though I dismiss the notification.
It would be greatly help to change this.
Will change to 5 stars when this is fixed.
It would be greatly help to change this.
Will change to 5 stars when this is fixed.
App
App terrible, I used card to pay my rogers bill less than 30 days but I can redeem anything beyond a week. Text is falling off the screen switching font and rotating screen doesn’t help
Lousy connectivity(still…)
Rogers Bank is unique in its ability to block connectivity to your favorite money management app (YNAB and others).
In July 2026 they have been claiming for more than 4 weeks « Maintenance in progress… The institution is temporarily unavailable…»
It’s not a security feature it’s just bad service.
In July 2026 they have been claiming for more than 4 weeks « Maintenance in progress… The institution is temporarily unavailable…»
It’s not a security feature it’s just bad service.
Worst!
The worst bank I’ve ever seen!
App doesn't work properly some features are not working like the send and view messages
I tried on the app and tried on the laptop. On the app, i could event select the category, the reason. On the laptop u could fill up category and reason but when you click on send, an error message appears: something went wrong, please try again later.
Unusable
App won't recognize saved username/password. Reset, still doesn't work.
Bad App for a Great Card
The app feels like it is a version 1 that was rushed out the door to meet a deadline. Very clunky. FaceID is present but never works (always says “servers failed to connect”). Even without FaceID trying to use the basic “Remember me” doesn’t actually remember username.
It’s sad that such a great credit card has such a bad app. It really ruins the experience. Take a look at some of the other modern banking apps for some inspiration ;)
It’s sad that such a great credit card has such a bad app. It really ruins the experience. Take a look at some of the other modern banking apps for some inspiration ;)
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Under 4 stars.
Only banking app with under 4 stars. U think Roger’s would dump a couple million to fix this banking service
Face ID
I am not able to enable Face ID thru the app, it’s disabled.
I tried to remove app and re install, offload the app, nothing working .
I don’t know how to enable the Face ID on this app. Need some help
I tried to remove app and re install, offload the app, nothing working .
I don’t know how to enable the Face ID on this app. Need some help
Rogers redeeming system is stupid
Rogers redeeming system is stupid!!!
According to your customer service you need to pay your Fido bill first and then you can redeem but not more than your bill? Why???
Stupid system!!!
According to your customer service you need to pay your Fido bill first and then you can redeem but not more than your bill? Why???
Stupid system!!!
Terrible
Absolutely terrible app, Face ID is a waste of time and the app constantly glitches with ‘unable to verify’ or ‘we need to verify’ but then not giving any options for email/text/call despite info being in profile. Do better Rogers.
Cannot remember username
Logged in with remember me checked and then enabled Face ID after logged in. Switch out then back in a while, can't login as user name is empty. Used to work, this is very inconvenient that I have to type user name and password each time I log in
Works great
Not sure why bad reviews works great for me
impact de ios26
Apple ne réfléchissant pas avant de modifier ses interfaces a eu pour effet que le X pour revenir à une page antérieure de l'App Rogers Bank se retrouve maintenant sous les boutons de 3 couleurs d'Apple. Ainsi, nous fermons l'app au lieu de seulement revenir en arrière. SVP Rogers, modifiez votre interface. Merci
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