Confusing
With the “upgrades” I no longer receive a prompt when the balance requires topping up. Great upgrade - not.
Also, when I open the route it tells me the route is completed. And then goes on to say my child tagged on 2 minutes ago. So it’s just started and nowhere near completed.
Pretty confusing new look. Not a fan.
Also, when I open the route it tells me the route is completed. And then goes on to say my child tagged on 2 minutes ago. So it’s just started and nowhere near completed.
Pretty confusing new look. Not a fan.
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New App
The new app is such an improvement! Thanks for the update!!
Helpful app, responsive team
Was buggy, then was fixed and received a thoughtful response, thank you!
Not good enough
Too many features.. not clear and too many things. Before it was simpler so that you could choose the bus, then its stop
New update makes app much worse
Hi RollCall, not sure how to give you feedback except with a review. Your new update makes changing bus routes and stops ridiculously difficult. I have to manually scroll through all the stops to find the one I need, and then I can’t even read the full name of the stop I am choosing because of the way it’s displayed. You need a map that can be searched for the right stop. Please fix this quickly, it severely undermines the usefulness of your app.
Thanks,
Sam Lloyd.
Thanks,
Sam Lloyd.
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Update a MASSIVE fail
Since the new update came out, the user experience on this app has become terrible. Not intuitive, lost information and bugs galore. Terrible
Frequently fails - iPhone 14 Pro
It took a number of goes for registration to work.
The app works one day but not the next. Bookings disappear. Even when working the app fails to update the expected arrival time beyond the schedule even when the bus is running 20 minutes late.
Rebooting phone, and uninstalling and reinstalling the app doesn’t help. It actually makes things worse because the system doesn’t recognise email address on reinstalling, or logging out and back in.
The app works one day but not the next. Bookings disappear. Even when working the app fails to update the expected arrival time beyond the schedule even when the bus is running 20 minutes late.
Rebooting phone, and uninstalling and reinstalling the app doesn’t help. It actually makes things worse because the system doesn’t recognise email address on reinstalling, or logging out and back in.
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Great Update
Finally we can edit our long term bookings properly, and finding the right stop is now so much easier using the map
Latest update...
Why can't I zoom and have it hold position anymore?
I thought the scheduled arrival time was a welcome change until I found that it's static!? Bus late? Oh don't worry, the time won't change. 😡
How about minimising the scheduled arrival time?
Want to be able to provide feedback? Nah, can't do that in-app or via website.
Is it better than not knowing where the bus is? Yes! But hire some UX testers!
I thought the scheduled arrival time was a welcome change until I found that it's static!? Bus late? Oh don't worry, the time won't change. 😡
How about minimising the scheduled arrival time?
Want to be able to provide feedback? Nah, can't do that in-app or via website.
Is it better than not knowing where the bus is? Yes! But hire some UX testers!
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Latest update
The latest update has completely over complicated the viewing and editing of children’s bus bookings. Needing to go between different screens for different children and between the week view vs calendar view. Clearly the people making the changes in the platform don’t have children or they’d know parents just want to keep things clear and simply. The new update is totally over engineered!
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New update is a downgrade
As many have pointed out, new version making zooming impossible. Zoom in, just zooms you right back out again. Lots changed but not sure anything has really improved
Buggy
Latest update as of August 2026 map is buggy, can’t zoom, can’t maintain any map movement. So frustrating
Horrible
New updated is horrible. Can’t zoom the map and the fixed zoom doesn’t give me a context of where the bus is.
What should be a simple app has turned into a Frankenstein. I’ll drive the kids to school from now on.
Apps ratings are inflated as well I see more 1 star than anything else
What should be a simple app has turned into a Frankenstein. I’ll drive the kids to school from now on.
Apps ratings are inflated as well I see more 1 star than anything else
App update
The app update is amazing
Big Update
Quantum leap in functionality in the new version of the application. Let’s hope it’s somewhat free of bugs.
App crash
App sometimes crashed for no reason. Has to reset password to login after crash. It is inconvenient.
Why
You just can’t change your password it says it’s not the correct one every time it’s so dumb
Good but not perfect
Can be a bit glitchy or not update bus location at times but generally very useful
Epic fail
Never works! Always logs out! Always is down when to many are on the app. Currently cannot track child’s bus!
It works maybe 10% of the time
It logs out every time you use it, never has app updates. Absolute waste of time
