RollKall User Reviews

Customer Experience

Positive experience38.3% of reviews
Neutral4.3% of reviews
Negative experience57.4% of reviews

~ Based on 115 written reviews from the US App Store.

What users say

Is RollKall Safe?

RollKall appears safe based on user ratings. AppsHunter Safety Score for RollKall is 85/100.

This assessment is based on 1,189 user ratings, with an App Store average of 4.2/5.

Safety Analysis

80.6% of ratings point to a safe experience
3.5% of ratings suggest some concerns
15.9% of ratings point to a risky experience

~ Based on 1,182 App Store ratings for RollKall.

Is RollKall Legit?

RollKall appears to be a legitimate app. AppsHunter Legitimacy Score for RollKall is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Good app

Good app to find jobs. Wish there was a pending approval/denial tab for those jobs that you gotta apply for. That way one could keep track of what they’ve applied for and that’s still pending

Used to be awesome

I used to get my money direct deposited very quickly. Now it’s over two weeks before I see my money. Makes me wonder if the owners want me to do the quick pay out so they can get a percentage of my earnings. This needs to be fixed asap.

Great App

It was the most fluid I have used to date. This is what perfection looks like.

Needs an iphone calendar upload

This is a great app for vendor and officer accountability, but it really needs an interface that will add your details to your iPhone calendar. PLEASE!!

Services

Every time you need something they say refer to coordinator. Attempted to speak to a supervisor was advised they do not have one. Still waiting for pay

Not Happy

Our agency currently uses RollKall. I constantly ask to use another company or go back to power details.

1. I don’t always get alerts on time with new jobs(50/50). Yes, I’ve made sure my app is current, I’ve logged out and logged back in, I’ve uninstalled and reinstalled.

2. RollKall charges me a percentage to get my money the same day I work, and they already charge the client. Sad and disgusting.

3. It logs me out without notifying me, thus I miss jobs.

I do not recommend this company for managing security jobs for law enforcement. I have to use it because my department chose to use it. I am working with my POA to request we stop using RollKall.
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Disappointed

Every time I try to select a job I get a message saying you have not been selected. I use to work 4 a month off duty since we changed last year II have worked 1.

Efficient

The app is efficient and well handled, help video shows everything on how to handle the app

Payout

Not consistent with payment.

This is a bad service.

This is an inferior service for the following reasons. If you want a summary, you can scroll to the bottom for conclusions. If you want the full story, you can read it all.

1. Bad values and Leadership: The founder and owner, Chris White, detailed the following in the TMPA podcast # 062. He started as a county deputy that made a terrible decision to bring his young child in a marked patrol car while he patrolled a neighborhood for an extra off duty job. This was a personal choice he saw as necessary rather than finding another way. While working as a deputy, his mindset was how to get, “mailbox money.” His meaning was passive income mailed to him with minimal effort. He rose through the ranks and became a supervisor in the investigative division. During that time, he marketed RollKall at various events to the point it interfered with his public duty. A friend and mentor of his had to confront him to choose between his public duty or full time RollKall. After another person confronting him, White decided to go full time rather than making a good decision on his own.
2. Pricing: RollKall has multiple options able to be selected by the admin of the police department on their website. However, their most marketed option gets paid through various charges to the citizens or business looking for safety. They market convenience to the officers rather than cost efficient service to the public. Their base commission fee is 7% extra paid by the public requesting service. However, RollKall did not disclose to the police department an additional 3% in processing fees charged to the public additionally. RollKall offers instant pay options to both officers and the public individually at 5% each. In summary, RollKall adds another 20% charge to be paid by the public and officers for the platform. When multiplied across every job and every dollar in a city where police officers provide extra services, the profits are ASTRONOMICAL! A full time citizen employee could be hired for less with better service. RollKall is multi-state business and skating under the radar on the amount of money flowing through their platform that they siphon off 20%. As a result of the extra price, the public had to reduce some hours or cancel altogether. Others bore the burden to keep services.
3. Inefficiency and Questionable Business Operations: This is where RollKall takes a turn from being unnecessarily expensive to worrisome. Prior to RollKall’s arrival in the department, payment was timely and predictable as evidenced by officers deposits and businesses experiences. Since RollKall was implemented, payment has been long and unpredictable. Since adding another step in payment, it increases the amount of time it takes for officers to be paid. However, it does not explain where the highest grossing job in the department, prior to RollKall, took 21-22 days from date worked to date payment deposited with direct deposit routinely for a long track record. After RollKall was implemented, the job payment was unpredictable without reasonable explanation, ranging from 21-52 days from date worked to date paid. When asked, RollKall claimed the business had not paid RollKall. However, an independent follow up with the business office revealed RollKall had been paid and made an excuse to hide inefficiency. By making the biggest job in the city difficult, they get the most officers to choose instant pay and pay more money to RollKall. This is a shady practice to encourage as many officers as possible to sign up for instant pay.

My conclusions after dealing with RollKall:

Leadership is bad. White formed the business because he saw the opportunity to get passive income for himself at maximum profit. His motivation is personal gain. He accomplished personal gain without consideration for the safety of his family or consideration for his public duty. Ask any officer you respect if they would ever take their young child in a marked patrol car while being paid to provide peace officer services. Any off duty job has an inherent risk of danger, and a good officer would find another way to make ends meet.

RollKall is expensive. They market convenience aggressively to charge as much as possible. They make the biggest job payment process slow to encourage instant pay to maximize profit while making excuses (dare I say lies) of the client not paying the platform yet.

Do yourself and your community a favor. Stay away from RollKall. Hire a civilian employee to manage department and client relationships. Pay for it through the police association by charging the client an extra $2-3 flat rate dollars per hour worked. This will provide efficient management of relationships and scheduling. Keep payment direct from clients to officers to reduce unnecessary fees and expense. I hope this information of one department’s experience is enlightening.
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Not Happy

Our agency currently uses RollKall. I constantly ask to use another company or go back to power details.

1. I don’t always get alerts on time with new jobs(50/50). Yes, I’ve made sure my app is current, I’ve logged out and logged back in, I’ve uninstalled and reinstalled.

2. RollKall charges me a percentage to get my money the same day I work, and they already charge the client. Sad and disgusting.

3. It logs me out without notifying me, thus I miss jobs.

I do not recommend this company for managing security jobs for law enforcement. I have to use it because my department chose to use it. I am working with my POA to request we stop using RollKall.
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Secondary jobs

4 stars because they charge WAY too much for you to get paid immediately. Otherwise you must wait 1-4 weeks for payment

No notification if you’re NOT selected for a job.

It would be nice like to receive a notification when I’m NOT selected for a job. This way you can at least make other plans, rather than waiting around to see if you’ve been selected.

Horrible

Allows the client to take their time in paying the officer. Customer service is horrible find another platform to work off of.

Help

Help, is there a way to address these problems:

1. Difficult to read job listings
2. There’s nothing that lets officers know when the jobs will be assigned and
3. how are the supervisor positions filled weeks before the assignment?
4. Why are the positions filled together?

Opportunity

I cannot provide an accurate opinion on the app because the job postings are extremely limited. There seems to be little to no opportunity to actually be considered for work. How are candidates evaluated for the available positions?

Could be better

1. Refine jobs by pay
2. Refine jobs by day of the week

Both of these seem like common sense additions for police, with both their schedules and hourly pay dictating a lot of extra duty work.

Hope there is an update.

Officer names

I wish you could see what other officers were assigned to the job you apply for

Unsatisfied

This app is trash. It will crash while using it. They also allow jobs to go without paying and they never have a real answer except they sent them an invoice. You can work and then have to fight to get your money. I’ve waited months for them to satisfy a payment and now I’m having that same problem again. I’m owed for two months of work and they aren’t getting my money paid out. We were better off without this app.
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Glitching out

Have had to uninstall and reinstall several times to get it to work