Love everything about this app ‼️
I’m a small campground & it’s perfect for me. Lots of customization at my fingertips. Thanks app design crew‼️❣️
Love everything about this app ‼️
I’m a small campground & it’s perfect for me. Lots of customization at my fingertips. Thanks app design crew‼️❣️
No contact
I have found no way to get a hold of anyone from this company. I inadvertently purchased this app twice and discovered there was no way to undo it. I have filed a dispute with my credit card company to drop the whole purchase. The product may be good, but with no tutorial that I could find, and no one to reach out to for assistance, makes me suspicious and uncomfortable toward the whole company . I did receive some Emails about the purchase and attempted contact, but no one has responded.
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Useless and no customer service at all
I have used this for a year, my license has now expired, I am trying to renew it, the app won’t let me do that, it won’t let me log in to do that, I have searched their website and written to them asking for help, got no reply. How are they supposed to produce revenue if you can’t renew the license!
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Good idea, reoccurring subscription needed
I like a lot of things about this app. Being able to color code reservations, naming rooms what I wish, ability to move a reservation from date to date, and the auto confirmation emails (if you have subscription only I believe).
The few things I don't like are annoying but not a "deal breaker". For example, if you have a guest renting more than one room you have to do each room separately - there is no way to do multiple rooms at a time. (Very annoying when we are blocking off for large parties.) I wish there was a way to have a new reservation go to multiple devices rather than have to run a backup on the device that made the reservation and then run a restore on the other devices (but it's usually a fairly quick task and allows every device to have the latest reservation list). Also, I'm in the USA and the company is, I believe, in Europe so there are some "required" pieces of guest info that I care nothing about and wish I could skip to save time but it's impossible. Lastly, we word things slightly differently here in the US that make the auto confirmations a little odd, but still usable for sure (you can customize some things but not all). Those were my biggest complaints.
Then I got a notice that my license had expired. I contacted the company confused because I was never told it was a reoccurring subscription when I bought the app about two months ago. They wrote back explaining I could continue to use it with any server functions (no saving, backups, multiple device compatibly, etc.) - pretty much I could have the lite app indefinitely with my original purchase price. That is frustrating. Of course I want to backup our guest list; of course I want to have our devices have the same guest info and up to date availabilities.
In the past four days, since my license has expired (and I'm slowly getting one answer at a time responses from customer service), I have only been able to get the app to work once. Not sure if it's because of the lack of subscription or coincidence. -Either way it's left me searching for a new app/software.
Good idea but at this point not worth the continual money ESPECIALLY given the lack of tailoring and now unpredictably.
The few things I don't like are annoying but not a "deal breaker". For example, if you have a guest renting more than one room you have to do each room separately - there is no way to do multiple rooms at a time. (Very annoying when we are blocking off for large parties.) I wish there was a way to have a new reservation go to multiple devices rather than have to run a backup on the device that made the reservation and then run a restore on the other devices (but it's usually a fairly quick task and allows every device to have the latest reservation list). Also, I'm in the USA and the company is, I believe, in Europe so there are some "required" pieces of guest info that I care nothing about and wish I could skip to save time but it's impossible. Lastly, we word things slightly differently here in the US that make the auto confirmations a little odd, but still usable for sure (you can customize some things but not all). Those were my biggest complaints.
Then I got a notice that my license had expired. I contacted the company confused because I was never told it was a reoccurring subscription when I bought the app about two months ago. They wrote back explaining I could continue to use it with any server functions (no saving, backups, multiple device compatibly, etc.) - pretty much I could have the lite app indefinitely with my original purchase price. That is frustrating. Of course I want to backup our guest list; of course I want to have our devices have the same guest info and up to date availabilities.
In the past four days, since my license has expired (and I'm slowly getting one answer at a time responses from customer service), I have only been able to get the app to work once. Not sure if it's because of the lack of subscription or coincidence. -Either way it's left me searching for a new app/software.
Good idea but at this point not worth the continual money ESPECIALLY given the lack of tailoring and now unpredictably.
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Forever lost customer
I have start using the app lite version in November 2015. In December, i bought the full version cause I was worry to loose my data at the end of the 3 mounts trial. Everything was going very great! I loved the app!
But on 26 February a message appears in the Option Panel saying "Dear customer, your license has expired click here to renew". Following the link, I understood that Roomplan was askig me to pay to save my data in a server.
On the website it was saying that "The backup function allows you to backup and recover data if the device is lost or broken". As I have never lost or broke my phone I was ready to take that risk.
Everything was still great until 20 march 2016 when...Yes, all my reservation were GONE!!
So, I had contact the app administrator. There is the answer I got:
I'm very sorry but if you don't have the "Room Plan App - Server Functions" license we can't restore your lost data.
This kind of error are very common on our app. For example, you can lose your reservations after a big OS update or after cleaning your cached data with another app
The weird thing is that I did not do any IOS update at all or cleaning cache on any app.
My opinion is that this app is unreliable and should not be use in any case other than if your are ready to pay for the back up license.
But on 26 February a message appears in the Option Panel saying "Dear customer, your license has expired click here to renew". Following the link, I understood that Roomplan was askig me to pay to save my data in a server.
On the website it was saying that "The backup function allows you to backup and recover data if the device is lost or broken". As I have never lost or broke my phone I was ready to take that risk.
Everything was still great until 20 march 2016 when...Yes, all my reservation were GONE!!
So, I had contact the app administrator. There is the answer I got:
I'm very sorry but if you don't have the "Room Plan App - Server Functions" license we can't restore your lost data.
This kind of error are very common on our app. For example, you can lose your reservations after a big OS update or after cleaning your cached data with another app
The weird thing is that I did not do any IOS update at all or cleaning cache on any app.
My opinion is that this app is unreliable and should not be use in any case other than if your are ready to pay for the back up license.
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Room plan
This what I have been looking for. It is easy to use, once configured for your exact needs. Recommend for any bed and breakfast. Provides an excellent at a glance view of availability with details at a tap-tap. Cloud download backup, in case something happens to your device. There will probably be additional costs in the future forgot loads to the cloud.
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Don't know what I would do without this app.
We recently purchased a 6-unit B&B. We have used this app for two months now, and couldn't be happier. All of our employees have access to bookings and information directly on their phones, and I can even email confirmations directly from my phone when taking a booking. I also had the initializing problem, but emailed the developer at the address listed on their website, and they answered within minutes and fixed the issue. Our business would not be the same without this app.
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Room plan issue
This app worked great the first week but afterwards it simply wouldn't load. I would try and open it and it would just say "init application" and attempt to open unsuccessfully. Not only a waste of money but potentially harmful to business and reservations. I could not find a way to contact the developer to try and fix the glitch, but I felt it might be thoughtful to warn others before the wound up in the same predicament I am.
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No Good
Buyer beware!!!
This app is not working at all. It does not go beyond the init phase.
This app is not working at all. It does not go beyond the init phase.
Mr
I have been looking for an app of this sort for months. All the ones found were stringed with monthly packages, restricting its use.
I found this application by chance, and once tested immediately it looked very useful and well designed.
I had a few initial queries, to which I their support via their development website. My questions were answered within minutes and my problems solved. Five star service!
I hope they continue developing the app, allowing to enter other information to include extra costs, such as commissions, deposits, etc.
All in all a absolutely fantastic app at a very affordable price.
Good work guys!
I found this application by chance, and once tested immediately it looked very useful and well designed.
I had a few initial queries, to which I their support via their development website. My questions were answered within minutes and my problems solved. Five star service!
I hope they continue developing the app, allowing to enter other information to include extra costs, such as commissions, deposits, etc.
All in all a absolutely fantastic app at a very affordable price.
Good work guys!
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