Can’t access my subscription
Like many apps, I have a iphone 7, so I can’t access (a recent issue), both, my app or my account , on my phone, even though I’ve got a paper and digital subscription (for many years). I don’t like sending negative reviews, but their lack of response has motivated me to do so.
The magazine isn’t good at responding to emails, but it does answer the phone. It’s a great magazine, but expensive and poor communication.
The magazine isn’t good at responding to emails, but it does answer the phone. It’s a great magazine, but expensive and poor communication.
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Hopeless app
First of all the Rouleur content is great, I just can’t read it. The latest edition isn’t accessible within the app (the button doesn’t work). I’m struggling to navigate around the sections. There’s no back button and no easy to access menu sections. Astonished that this app has been released.
Great mag, great app
Almost as lovely on the iPad as in print.
Continual login / tech issues
The resubscribe process was a nightmare - requesting single use codes which either arrived the next day (one of them) or not at all. By time of arrival, the one code I had received had expired.
Then having finally done that (presumably someone figured out they weren’t signing up any new/returning customers), trying to login on the app and that doesn’t work either. Utterly dismal customer experience I’m afraid.
Then having finally done that (presumably someone figured out they weren’t signing up any new/returning customers), trying to login on the app and that doesn’t work either. Utterly dismal customer experience I’m afraid.
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Great Site and Magazine
High quality magazine and the site is as well. The magazines are collectors items👍🇨🇦
Love the magazine and the photos are incredible
Please continue the great work. Also App is great.
The best short- and long form cycling journalism
The app is a great supplement to the magazine. Thanks for putting out such outstanding work!
Superb Zine!
This is my fave read for cycling. I like there are very few ads, amazing articles that give great insight to riders and their struggles and successes. Top drawer for what’s happening with cycling.
Great Content, Scrolling Issue
There is a strange scrolling bug: often a page gets “stuck” and I can’t scroll up or down. Changing orientation and back again seems to fix it.
Amazing cycling journalism
The new app makes the Rouleur experience even better!
Can’t read downloaded magazines offline
This app requires the Internet to read downloaded Rouleur magazine editions.
Apple Books, Kindle, PDF reader, Netflix, Amazon movies, practically all Podcast apps, Google Docs, Word among many other apps allow for working with downloaded content while offline, but not this one.
Don’t plan on reading digital Rouleur while out in the country or on an airplane. Epic fail.
Apple Books, Kindle, PDF reader, Netflix, Amazon movies, practically all Podcast apps, Google Docs, Word among many other apps allow for working with downloaded content while offline, but not this one.
Don’t plan on reading digital Rouleur while out in the country or on an airplane. Epic fail.
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The best cycling magazine
Rouleur is the best cycling magazine. Well written, timely and great photos!
DNF
This update is horrible - it won’t allow you to log in! During the biggest bike race, let’s roll out a half baked updated. Genius. And I pay for this?!
Response from developer
Hi, Our service provider had issues uploading the new issue. Apparently the Apple wasn't accepting the new Issue since the title was all numbers - 17.3. This is now resolved and should not cause no more issues. Our most sincere apologies for the inconvenience. Kind regards, Rouleur team
New update finally worthwhile
The new update finally makes the app ui modern and easier to use. Keep it up! Best cycling magazine around!
Things have improved
Most of these negative reviews are years old. The app is really well designed and works great (for me). No idea if I’m just lucky, but yeah… it’s sweet. 🚴🏼♀️🚴🏾🚴🏼♂️
Really poor
Whoever runs the app side of this mag needs to have a serious look into their CX - subscribed, set up an account, downloaded the app, can’t log in so therefore can’t use the app. Well done, managed to completely ruin any semblance of a good customer experience. Straight away unsubscribed and wont be back.
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App design horrible
Love the content. Hate the app.
Great on the ipad
Perfect for my morning cafe while on the iPad.
Classy
I couldn’t bear to pay for cyclingnews and just noticed there is a lot of free and daily updated content on this app!! The writing is a different level than the rest of the cycling media 👍
Old reviews aren’t relevant anymore
App is great now and deserves a five star rating, keep the great content coming!
