Garbage app
I was able to create an account after a few tries. But once I linked my card, I was unable to reload it with credits. I got the $44 pack and it charged my cashapp card. I received NO credits. Sat there and refreshed the page and still nothing. Immediately disputed thru cashapp. Surprisingly, it took only 5 minutes to get the money back since it’s Christmas Day.
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Very sloppy app
Haven’t used the app in a while. I go to log in, but for whatever reason I don’t have the login saved. So I hit forget password, and it sends me to a page with a captcha. I could enter in the number, but where to put the email is grayed out. Round 1 is a great place to kill a few hours, but when it comes to the app, get it together.
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App does not work
Sadly as many reviews say this app straight up doesn’t work. I cannot get past making a new account. I enter in my email and number and get an error every single time. You cannot load any other parts of the app without logging in. This app is so bad it should be removed from the App Store. Do not bother.
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It works, but lacks features.
The app will do the minimum it says it will. It’s great if your a club member to get coupons. (Though the staff often struggle to redeem the coupons because of lack of training). It does a good job of keeping track of your membership level. But again they could add more features. The locations that you can reload at are limited. I have my card linked to the app but my location isn’t available as a primary one. Other than that it does what it says it will. Would love to see more benefits for club members!
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What is the point of this app?
I downloaded this app to help plan a party, and all it does is open chrome on my phone and close itself… I could’ve just googled that, what is the function of this app as it keeps crashing or causing an error anyways
I’m a computer science student, and I’ve seen class projects more functional and stable than this, whoever made this should be ashamed
I’m a computer science student, and I’ve seen class projects more functional and stable than this, whoever made this should be ashamed
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Can’t Be Worse
If I were an app developer and sought out to make the worst app ever, this would be it. If that was the goal, congrats! If not, then there is a lot of work to do. Example, there apparently is no functionality to manage your family members; aka kids. So, I bought club members and nope, no way to add them. I spent 15 minutes with the desk staff at the Atlanta location and they couldn’t figure it out either.
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Lame!!!
They steel your truck cleats because it’s digital so make sure you keep track
And they don’t even let you use the coupon on the app
And they don’t even let you use the coupon on the app
DO NOT USE APP TO RELOAD YOUR CARD
DO NOT, I repeat DO NOT reload your card using the app. Your credit card will be charged, but it entirely hit or miss whether the credits will actually appear on your game card. Here’s what happened to me: I used the app to reload my game card. My credit card was charged for the reload. The game credits “show” in the app, but not on the actual card when I actually go to play a game in-store. I talk to the store employees, who tell me I am not the only one this has happened to and the app is unreliable. :( Because the app is run by a third party developer, there is nothing the store employees can do to fix the situation and the store tells me I need to contact customer service for the app or dispute the charge with my bank/credit card company. Ok fine. Except there is no email or customer service number to contact Round1 (note - the phone number on their IG just goes to a store location in So-cal). So the only option is to submit their web-based form through their website and hope and wait someone responds (still no response 2 days later), or to file a charge dispute with my credit card. Such a pain and waste of time caused by an app that doesn’t work properly. Seriously, Round1 needs to disable the reload function until they can get it to work properly. Not happy.
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Membership Perks Locked Behind Not-Working App
I read the reviews on this but took a gamble anyway since it was only $5.00. I downloaded the app and have the most up-to-date iOS but the icon won’t open past the red logo page. Tried deleting and redos loading, etc. nothing works. Their troubleshooting page just redirects to their website which has no troubleshooting that I can find. Just the perks of the membership and app…which are inaccessible if you can’t access the app. It looks like they’ve had this for at least 3yrs so I’m almost impressed by how shoddy it is. I’d really like to use my membership and accrue points by visiting, but I’m afraid that if I can’t get points for visiting, I am probably not going to visit at all. I have many better places to spend my money and time than companies who lock things like these behind tech walls then do not ensure that they work properly.
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You have to pay for the cupom
You pay to receive the coupon
24 hour registration
The 24 hour registration process is the oddest requirement for membership. What is the point of such a short window of time?
Customer Feedback?
Looked like the coolest place ever, smiling first impression and all, then somehow spent 35 combined in 3 minutes, i played a machine like 4 times and that’s already $6 at least then lost $20 out of those machines for loss only machines right, no good force on claws don’t really care about that everyone knows that. Got an unlimited pass and didn’t even care to use i didn’t even play once the games just saddened me, but that’s me and when asking for help kept putting me with the same disabled worker, nothing against them but they struggled alone and time consuming just for the workers stand there and chat most the time, in the corner area 🫤 but attended everyone else so just walked out not smiling within 20 minutes being there of wanting help majority the time or assistance for refusals.
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Absolute garbage
Lol good luck trying to use this ridiculous app.
Trying to register always ends up in Session ID Invalid
If you do make it, the password requirement is 4-8 characters long. That’s it! What type of Mickey Mouse devs do they have working there!?
Trying to register always ends up in Session ID Invalid
If you do make it, the password requirement is 4-8 characters long. That’s it! What type of Mickey Mouse devs do they have working there!?
Do not use this app
Please use the in-store kiosks to add funds to your stuff. I spent an hour trying to talk with the staff at the Burbank round one because the transaction did not go through properly. They were unable to help and because of this I have to contest the transaction with my bank.
Developers if you are really reading this please make sure that you are testing your stuff before you are sending out in this embarrassing condition it will save you and customer frustration.
Developers if you are really reading this please make sure that you are testing your stuff before you are sending out in this embarrassing condition it will save you and customer frustration.
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This feels intentional
They make the club membership seem like a great deal in the store- only $5 to sign up for the whole year. But to sign up you have to download this app and register, which is clunky and terrible. Then even if you get past that, the link they give you in the store only lasts 24 hours from when you paid for it. There’s no reason for them to only give you a single day to sign up when it’s something you *paid for* already. This all feels very intentional. I think these things are designed to frustrate you so that you pay for the membership and then can’t use it.
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Can’t register card
Pretty annoying to not be able to do it through the app when that’s what the app allows you to do
Still hasn’t been fixed
I don’t know what is going with this app but it just won’t let you register at all and there’s nothing you can to fix and the amount of the bad reviews on this app says a lot on how much round 1 cares
BAD
I tried to make a account to check my around 1 card, but I couldn’t make a account!!! I tried with my phone number, and 2 different emails but it said that the url is wrong or something. DO NOT GET!!!
Needs more work
I was able to register for an account in the app. But, I signed up for the club membership in store and cannot connect my app account to the card.
Broken
Worst app ever on the App Store. Hasn’t worked for the last 2 years. Can’t even do password reset cause it’s just blank.
