Route User Reviews

Customer Experience

Positive experience39.6% of reviews
Neutral9.1% of reviews
Negative experience51.4% of reviews

~ Based on 761 written reviews from the US App Store.

What users say

Is Route Safe?

Route: Package Tracker appears safe based on user ratings. AppsHunter Safety Score for Route is 96/100.

This assessment is based on 515,562 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.5% of ratings point to a safe experience
2.0% of ratings suggest some concerns
1.5% of ratings point to a risky experience

~ Based on 515,562 App Store ratings for Route.

Is Route Legit?

Route: Package Tracker appears to be a legitimate app. AppsHunter Legitimacy Score for Route is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Very OK

You need to be able to mass delete delivered items. stop asking me to link my amazon account, they do a better job tracking their packages than route does anyway.

Poor grammar

Notifications say “see where your package is at on a map”. Surely you can do better.

Great

Came when they said they was going to come

Yk

The best

Broken Apple Mail Linking and No Support Follow-Up

The Apple Mail linking feature in Route simply does not work. Every time I try to connect it, the app just redirects me to an Apple page instead of completing the linking process.
I contacted support, explained the problem, and even sent them a video clearly showing the failed linking flow. Their response was essentially “thanks for sharing, our engineering team will fix it.” That was months ago. I never received a follow-up, no fix was released, and the feature is still broken.
It’s frustrating to advertise an integration that doesn’t function, then leave customers waiting indefinitely after they provide detailed troubleshooting evidence. Poor support follow-through and a broken core feature make this app hard to recommend.
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Set up Too complicated

Routed me to so many pages and wanted all this info & verification & when I did it said page not found! Waste of time!

Pretty accurate

You need to update your map. I was looking at a package from Florida and I saw the Gulf of Mexico. This is the Gulf of America. It should be changed.

tracking broken

The UI is fundamentally broken. It requires a merchant field. There's a canned list of merchants, instead of a freeform textfield. Tracks by merchant instead of by package description.

Was a good app at first.

This app does not update tracking or say when things are delivered. It’s pretty annoying

Amaazing

For free for allat tracked my diors and off white brb ts is amazing

turned off badges …

… because it was showing constant false notifications when there are no pending orders.

Keeps on glitching

Takes forever to set up and the app crashes 😭

SO helpful!

Love this app. As soon as I download it showed all of my packages. Little setting up and easy to manage. Only reason I only gave it 4 stars is cause this would be even better as a widget. PLEASE set it up so I can add it as a widget to my Home Screen!

Tracking

Great tracking app and makes life easy

Route tracking

Love using route

great site

live updates great tracking just imagine if it was world wide

inaccurate

my package was delivered but it didn’t even tell me idk if i did some wrong..

Helpful

So helpful, i have been using it for about a year or two and it’s amazing. it’s completely free as well.

App sucks

Can’t even log into my iCloud

tracker

Route is absolutely great for tracking your packages. i completely recommend this app to anybody!