Route User Reviews

Customer Experience

Positive experience39.5% of reviews
Neutral8.9% of reviews
Negative experience51.6% of reviews

~ Based on 808 written reviews from the US App Store.

What users say

Is Route Safe?

Route: Package Tracker appears safe based on user ratings. AppsHunter Safety Score for Route is 96/100.

This assessment is based on 519,081 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.5% of ratings point to a safe experience
2.0% of ratings suggest some concerns
1.5% of ratings point to a risky experience

~ Based on 519,081 App Store ratings for Route.

Is Route Legit?

Route: Package Tracker appears to be a legitimate app. AppsHunter Legitimacy Score for Route is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Easy to navigate

Very nice

Car guy 215 💪🏾

Normally I skip the 5 star comments and look for 1 star but this time it’s different. I actually enjoyed how fast the travel updates came in and there was no lag time or constant loading I highly recommend no BS💪🏾

Bugs and difficulties

The app was working good for a while but now it won’t work well. It won’t sync up to Amazon anymore and kept saying error. I deleted and reinstalled and the problem still kept up so I’ve deleted it again. Very disappointing

Helpful But No Support

Route is a useful tracking tool but it has stopped working correctly for logging into Apple email accounts and they do not have any means to actually contact them & let them know that the app isn’t working correctly. The help center merely takes you to doing a FAQ search but no actually contact forms.

I will also start removing the Route protection from my orders that use it because if it is this difficult to actually contact them, what happens when I need to file an actual claim? Just seems to me that I’m gonna end up wasting that money because I’m not gonna be able to contact them to file a claim.
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Impossible

Complicated and impossible to use. Never seen such a convoluted set up. I’d rather be surprised when my package shows up than have to deal with this mess

Find Another Way

This app did absolutely nothing but let me know the order had been received and processed. It did no updated tracking whatsoever until the moment my package was at my doorstep. It’s simply show showed it in a holding pattern at some service center I’m assuming anyway.

Repeatedly sending my package to wrong address

Please make sure the address is to the right home

NEVER RECEIVED MY PACKAGE AND CANT START A CLAIM

I ordered something on June 10th through Shop and I never got it… it was 76$ and it keeps saying that they’re getting ready to ship, yet they’re not shipping it. Since it hasn’t started being shipped by the company I am UNABLE TO FILE A CLAIM which is beyond stupid. I just want my package that you guys should’ve shipped MONTHS AGO!!! Horrible service and I want a refund
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Amazon deliveries

I have 27 amazon deliveries in my Route and all of them have already been delivered. App does not work as expected.

Don’t waste your time

This app is terrible. No real time tracking data. Requires linkage to your email / amazon accounts to gather data.
No thanks.
I’ll track numbers directly through the carrier.

Route keeps me in the loop!

The Route app is super easy to use and keeps me informed of when my packages are coming in. We find this very helpful in our business!

Might as well track stuff yourself

Terrible UI - can’t disconnect an email once connected. Frequently shows the wrong carrier. More trouble than it’s worth to manage.

Route app thoughts

The app works great keeping track of multiple vendors and makes it easy to do so the o my improvement would be to show you the item your tracking so you can see specifically what’s being delivered. The app does that sometimes just not always so you do t have to go to the vendor site to look up what’s being delivered.
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Amazon tracking broken

Happens at least once a year and takes months for them to fix

My experience with route

So far I love this app. It updates me right away about any new orders. I have let me know exactly where they are shows on a map how close they are to my house went out for delivery and when one of my packages was damaged, they asked how I wanted to take care of it and I told them I would just like to replace the order and when they had trouble doing that, they just gave me a refund in full and sent it directly to my Venmo. No questions asked I put in a claim and have my money back in less than an hour. A great app.
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Great

I’ve been using this app for years now, it’s super useful to keep track of orders especially when I have stuff shipping from a bunch of different websites or sources. Having one place where u can see everything is great.

One thing I would really love if they would add to the app though; when you add something manually by tracking number it doesn’t get a picture, I would really like it if there were a feature where I could add my own image to that delivery to make it easier to tell at a glance what it is.
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Fast

Fast and accurate

It is broken

I loved this but about 2 weeks ago, it wasn’t tracking my aol account any more - where all my marketing and orders go to. I’ve tried daily to reconnect but keep getting a 404 error. I’m so bummed. Guess I’ll change apps.

PLEASE FIX AMAZON TRACKING

Route’s most useful feature is broken, and there is no way to contact customer service. Deliveries from Amazon never move beyond “Awaiting ETA” status. Deliveries from other merchants using Amazon shipping services throw an “Invalid Tracking” error. Troubleshooting efforts failed. As a frequent Amazon buyer, this app is essentially useless.
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Amazon logins

The amout of times I'm having to log in to Amazon is crazy. Wasn't like this in the past.