Can’t connect
I can’t get my door to open or close anymore according to a set time. Can we go back to the original app we used. The Bluetooth will not connect either. I have to go out every morning and evening to open and close the door. This is useless!! Help please.
Door slowing down
The door worked great, but now it’s slowing down and sometimes won’t open or shut. No obstruction when motor is removed door moves freely. But engibe is struggling. It’s been less than a year.
Do not buy
App doesn’t work well. Plus NOBODY wants to use their phone when they’ve been handling birds… how UNSANITARY. BRING BACK THE PHYSICAL BUTTON TO OPEN/CLOSE THE DOOR. NOW!!!!!!!!
No longer functional
I used to be able to connect to my door using Bluetooth with no internet connection required. After the app update, I can no longer do this. I don’t have cell service or WiFi at my coop. I have no way to connect to the door now.
An app? Really?
Even worse it’s an app I have to log in to utilize? What clown world nonsense is this? I’m not using the app and I’m not buying anything else from this company until these types of shenanigans stop. The app is fine as an alternative but not as the only means of use.
New app still works with old T50
Thanks to run-chicken’s support email I was informed that the old way of programming through the light sensor can still be accessed under Menu > Older Models Config.
LOVE this door!
Chickens do too. Safe at night and I don’t have to rush out to put them in at night or let them out in the morning. No issues at all since install, it’s been 6 months with temps from 10 degrees to 90.
RUN-CHICKEN Bluetooth door
I really loved my original RUN-CHICKEN door. I had to replace the mechanism due to normal wear, and the new one with all of the fancy Bluetooth features is unreliable. Every once in a while, it has an update or kicks me off and I lose a chicken or two.
Updated in app challenging but okay
My original review was less for the recent update to the app which caused my XL door to reset and stay open. My XL is not Bluetooth and there did not seem to be a way on the update to reprogram it back to the timer setting. I sent an email and within two days received an instruction email to reprogram the old door. Worked perfectly. Much appreciated. I love there doors. I have two, one Bluetooth small and the XL. I’ve had them for a year. The only issue I’ve had with them is freezing during the winter. They freeze open or shut. Had to heat them up to be able to unstick them. Annoying but tolerable.
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Door doesn’t close automatically
The app has an option to automatically close at sunset or a set time. It doesn’t close unless I walk out to the coop each evening and click close button on the app.
Customer service hasn’t been very helpful. Keep suggesting to allow location services, which are already amenable.
Very disappointing.
Customer service hasn’t been very helpful. Keep suggesting to allow location services, which are already amenable.
Very disappointing.
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Door Sucks
Door sucks. I don’t like this bluetooth model. We have the older version with the automatic settings and a button to open and shut. That door is simple and a perfect design. We have so many problems with this stupid newer Bluetooth model losing.
Bluetooth doesn’t work.
I’ve had this door for over a year. Now in the app, I can’t even connect my phone to the door. I can program it, but I can’t connect.
New App Brings Problems
New version of the app installed automatically and now I can access any settings. Wants me to connect via Bluetooth and my doors are NOT Bluetooth enabled. Now what?!
Cant get beyond editing my coop
I’ve owned the Run Chicken door for 2.5 years without any issues. This app is a constant struggle to use. It locks up, and doesn’t respond when I try to use it.
New update sucks
There needs to be some way to get in touch with customer service with the new update I can no longer connect to my doors so I am stuck having to manually open them and the new one doesn’t even have buttons!
Trying to force you to upgrade to their new model.
I can no longer save my multiple doors and their programming schedule. They completely dropped support for their old models and now you can simply program the door but there is nothing to show you what the door is currently set to. Once these doors break, I will never buy a Run Chicken product again.
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Recent update seems to have messed up the connections
After the update the app doesn’t detect not recognize either of my doors
Useless for older model without Bluetooth
Update: there is an option under the three bar menu called “older models config” but they need to to a better job of directing people to it.
Original review: App requires Bluetooth for models that don’t have it! My door is now useless! Will never purchase another product from this company!
Original review: App requires Bluetooth for models that don’t have it! My door is now useless! Will never purchase another product from this company!
Old models fixed
While this should have been included in the app redesign, I’m glad they finally added a way to program the older models again. My next door will probably be one that makes it easy to program without the use of an app.
Useless app
I can no longer program my doors as my doors are the older version and don’t have Bluetooth.
