Needs improvements
Unable to hold an order. I added my Runza®, received the message that it was added to my cart. I went back and ordered fries, saw the message, then I added my drink, saw the message. I ordered another Runza® and another side each time getting that message but when I went to my cart, there was one item in it, so I went through this process again… three times. I was using a coupon for the free Runza® and while it says it was applied in the end it discounted one of my drinks. I attempted this over two days finally giving up, I went through the drive-through.
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bad
this app sucks
Not easy to navigate
Absolutely terrible to navigate. Put in the entire order and then went back to add a reward and whole order was deleted. Needs fixing
Never actually get my rewards points
I scan my app every single time I go through drive through. I never get my rewards points loaded. I went several times in a row, had the drive through person scan my app, and my app kept saying my rewards balance was 0. I emailed Runza, never got a response, and all of sudden had 122 points loaded. I have been several time since. Scan the rewards app every time. Still at 122 points. Today I scanned at the drive through. No points. Got home and thought I will scan my receipt. Now you have to be near a Runza location to scan the rewards QR code or enter the code to get your points. This app is worthless. And I never get my Runza rewards. This has been going on ever since they changed the app.
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Food
Awesome Runza
Very poor offers
App works fine but I don’t get why anyone would use it. The offers are pathetic. 10% off $30+ order and $1 off a salad. LOL. In this economy? No. AND I NEVER GET MY POINTS WHEN I SCAN.
Great Service
We love our new Runza! The customer service is just as great as the food!
Runza
The plain krautburger had a taste of Clorox
Fabulous food, great service
This is the only fast food place we visit. We also appreciate the points accumulated to use on purchases. However today, I received a message that my 880 plus points were going to expire. We can in and it only let me use on very limited items, so I could use a few points. The team members tried to help but could not figure it out. I hope that this can be resolved and team members be trained on how to .
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No points awarded
I’ve had the staff scan the app and I’ve scanned the QR code on the receipts (two different orders). Absolutely no points awarded. Spent about $40 in the last 4 days, shows zero points still.
No points
Gotta love scanning my app to not receive my points, and then have nothing get done about it. Love having 100+ points vanish into the wind.
Everything good.
No complaints, the service was excellent, restaurant very clean.
App is a challenge
Your app is very hard to use. It takes a long time to update and get thru the ordering process. It happens many times I try using it.
Runza
Love Runza. The app works great
Used to be great. Then management ruined it.
I used to think this was one of the best made restaurant loyalty apps out there, and as a loyal Nebraskan I appreciated that a Nebraska company was doing so well.
Then some sort of update happened. Details are murky, but it appears based on my conversations with employees and Runza management that it is their point-of-sale system. Anyway, the app and rewards systems are USELESS now.
There used to be functionality to both apply rewards and have your card be automatically applied when you scanned your app. I loved this ease of access. Both of these no longer work. Furthermore, Runza refuses to remove the options from the app, resulting in delays in the line as confused patrons try to use the app as designed and instructed and fail. First Management told me via email that this was isolated to a few locations, but this is obviously a lie because I have been to several with the same problem. Then they tried to blame it on their employees not knowing what they are doing, but again, I encounter this everywhere and they clearly have been dealing with this from many people.
I’ve been told to tell them what rewards I want and to pay with my card instead of using the app and only use it to scan. This tends to hold up the line, promotes more confusion (especially with drive thru), and if you had the audacity to actually try to use the app the way it was intended everything gets borked.
In addition, they have changed the rewards so that they cannot be applied when ordering meals any more. There went a lot of my incentive.
It is not worth the hassle. Runza has effectively killed their rewards program and are actively penalizing loyal customers with frustration.
Then some sort of update happened. Details are murky, but it appears based on my conversations with employees and Runza management that it is their point-of-sale system. Anyway, the app and rewards systems are USELESS now.
There used to be functionality to both apply rewards and have your card be automatically applied when you scanned your app. I loved this ease of access. Both of these no longer work. Furthermore, Runza refuses to remove the options from the app, resulting in delays in the line as confused patrons try to use the app as designed and instructed and fail. First Management told me via email that this was isolated to a few locations, but this is obviously a lie because I have been to several with the same problem. Then they tried to blame it on their employees not knowing what they are doing, but again, I encounter this everywhere and they clearly have been dealing with this from many people.
I’ve been told to tell them what rewards I want and to pay with my card instead of using the app and only use it to scan. This tends to hold up the line, promotes more confusion (especially with drive thru), and if you had the audacity to actually try to use the app the way it was intended everything gets borked.
In addition, they have changed the rewards so that they cannot be applied when ordering meals any more. There went a lot of my incentive.
It is not worth the hassle. Runza has effectively killed their rewards program and are actively penalizing loyal customers with frustration.
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Disappointed.
My kids love Runza. We live in KS. Every time we come to see my family that lives in Omaha they want to stop at Runza. We stopped as usual. Unfortunately, this last trip someone took our order on mistake and we waited 20 minutes till someone would check on our order. I luckily had the receipt and showed the manager. He was less than pleasant and rushed our order. The food was not near as good as last time and my son said this is the last time we goto this Runza. I hope the next time we come back we will have a better experience!
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First time
First time was worth going will go back
Receipt scan broken
Does not work on my receipt
Service always with a smile!
Runza® never disappoints!
Yum
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