App is a challenge
Your app is very hard to use. It takes a long time to update and get thru the ordering process. It happens many times I try using it.
Runza
Love Runza. The app works great
Used to be great. Then management ruined it.
I used to think this was one of the best made restaurant loyalty apps out there, and as a loyal Nebraskan I appreciated that a Nebraska company was doing so well.
Then some sort of update happened. Details are murky, but it appears based on my conversations with employees and Runza management that it is their point-of-sale system. Anyway, the app and rewards systems are USELESS now.
There used to be functionality to both apply rewards and have your card be automatically applied when you scanned your app. I loved this ease of access. Both of these no longer work. Furthermore, Runza refuses to remove the options from the app, resulting in delays in the line as confused patrons try to use the app as designed and instructed and fail. First Management told me via email that this was isolated to a few locations, but this is obviously a lie because I have been to several with the same problem. Then they tried to blame it on their employees not knowing what they are doing, but again, I encounter this everywhere and they clearly have been dealing with this from many people.
I’ve been told to tell them what rewards I want and to pay with my card instead of using the app and only use it to scan. This tends to hold up the line, promotes more confusion (especially with drive thru), and if you had the audacity to actually try to use the app the way it was intended everything gets borked.
In addition, they have changed the rewards so that they cannot be applied when ordering meals any more. There went a lot of my incentive.
It is not worth the hassle. Runza has effectively killed their rewards program and are actively penalizing loyal customers with frustration.
Then some sort of update happened. Details are murky, but it appears based on my conversations with employees and Runza management that it is their point-of-sale system. Anyway, the app and rewards systems are USELESS now.
There used to be functionality to both apply rewards and have your card be automatically applied when you scanned your app. I loved this ease of access. Both of these no longer work. Furthermore, Runza refuses to remove the options from the app, resulting in delays in the line as confused patrons try to use the app as designed and instructed and fail. First Management told me via email that this was isolated to a few locations, but this is obviously a lie because I have been to several with the same problem. Then they tried to blame it on their employees not knowing what they are doing, but again, I encounter this everywhere and they clearly have been dealing with this from many people.
I’ve been told to tell them what rewards I want and to pay with my card instead of using the app and only use it to scan. This tends to hold up the line, promotes more confusion (especially with drive thru), and if you had the audacity to actually try to use the app the way it was intended everything gets borked.
In addition, they have changed the rewards so that they cannot be applied when ordering meals any more. There went a lot of my incentive.
It is not worth the hassle. Runza has effectively killed their rewards program and are actively penalizing loyal customers with frustration.
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Disappointed.
My kids love Runza. We live in KS. Every time we come to see my family that lives in Omaha they want to stop at Runza. We stopped as usual. Unfortunately, this last trip someone took our order on mistake and we waited 20 minutes till someone would check on our order. I luckily had the receipt and showed the manager. He was less than pleasant and rushed our order. The food was not near as good as last time and my son said this is the last time we goto this Runza. I hope the next time we come back we will have a better experience!
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First time
First time was worth going will go back
Receipt scan broken
Does not work on my receipt
Service always with a smile!
Runza® never disappoints!
Yum
Delicious
:(
Constantly locks up when I try to order. and my points don’t show up when they scan my receipt at the store.
No Apple Pay
There are too many stolen credit card, instances and hacks in the world. I don’t want my credit card everywhere Apple Pay PayPal all of that prevents this. Please update with more payment options.
App
The app never lets me add my reward to my order
Love my Runza
Great krautburgers!
Runza
No offers available and points not worth having app
Uu but U uu
U uu uuhave h. H uu uhh h uuhu
Expiring points
I don’t think the point should expire. I feel like every time i look at my point it is always low for how often i eat at your restaurant.
App
The app doesn’t seem to work all the time. You won’t get your loyalty points
App Scan Broken
Can’t use this app scanning if you have a vpn.
Good, but where is the Apple Pay?
The only thing preventing a five star review is the lack of Apple Pay during the checkout. I can’t imagine I’m the only one that has grown accustomed to having all your credit card information stored right there in your Apple wallet during checkout from so many other apps. Other than that, it’s all good!
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Rude!
The gal who waited on my mom & I was very rude! This happened last time we went there & thought we would give it another chance but same outcome! WE WON’T BE BACK!!!
Stop
I’m working in Western Nebraska but live in Lincoln…. There are plenty of other runzas along the interstate to eat up, but the one in Cozad Ne is probably one of the best in the state.
