Lag Time
The app has a lag time that makes the user unsure if the selection has been initiated.
Awful Online Banking
The online banking and scheduling payments are so antiquated and so is the entire site.
You also can’t schedule a payment or talk to anyone on the weekends.
We’ve had numerous complaints in the past with double payments and having a difficult time changing our address. It’s ridiculous that a husband and wife have two logins and both have to change their address. You seriously need to update your website and payment options.
We are shut out one the weekend and couldn’t speak to anyone or make a payment!
I wish we never got our loan at your bank.
You also can’t schedule a payment or talk to anyone on the weekends.
We’ve had numerous complaints in the past with double payments and having a difficult time changing our address. It’s ridiculous that a husband and wife have two logins and both have to change their address. You seriously need to update your website and payment options.
We are shut out one the weekend and couldn’t speak to anyone or make a payment!
I wish we never got our loan at your bank.
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App has way too many bugs
Half the icons don’t load or take a long time to load. I’ve been trying to set up autopay and it won’t work for this reason. I have missed two payments now but fortunately it did not hit my credit. Still didn’t save me from the late fees.
Recurring Payments
We love Rural 1st, they have all been so friendly and helpful. The app is where I have an issue. It will not allow me to click on recurring payments or change the payment amount. I always try to pay a little extra on my loans. I have to set a reminder for every payment right before it’s due. So frustrating.
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Convenient
Easy way to pay the payments!
