Thermostat does what it wants
Choose a temp, choose a time…none of it matters with this thermostat that will do whatever it wants. Have fun losing control of your whole system with this kick to the nuts control scheme
Then there is the seven layers of stupidly overlapped “security” to change your own thermostat. User hostile. Meanwhile, the y collect your data and sell it. Terrible
Then there is the seven layers of stupidly overlapped “security” to change your own thermostat. User hostile. Meanwhile, the y collect your data and sell it. Terrible
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2.4 only?
Can’t connect with provider. Period.
Lost WIFI
Dropped WIFI a couple of months ago and tried and tried to get back, but nothing
Enjoying the system
It was reasonably priced. I like the fact that I can control it from my phone. I don’t think it’s made a difference in bill after six months
Can't sign up 'cuz it doesn't like zip codes
My wife has this and it works fairly well. She asked me to install it but I can't create an account because no matter what zip code I put in Ruud says it's invalid. So the app is worthless.
Doesn’t work
Geofence doesn’t work. I have to manually change to away/home status constantly
Won’t connect
My app won’t connect and thermostat won’t go on WiFi
Stop working in 2 days
Got this system on Friday and it stop working on Sunday night. Received an error message of furnace communication failure, which caused the air conditioner to stop working. Aire Serv didn’t install the unit correctly, which is awful because this is day to within air.
Setup WiFi
Horrible response to setup wifi
Easy to Use
System works great, easy to use the mobil app. Helps me manage temp thus saving me money on utility bill. If house is comfortable I adjust the temp from my phone.
Changing settings
I want to change the setting when the application is set to “Away from home” to only change the degree change to 5 degrees not 10
Can’t login
Says consistently that “http request is throttled…try again later…error 500”
Could be user error but then again zero support nor troubleshooting
Could be user error but then again zero support nor troubleshooting
Terrible App
Just terrible. Doesn’t connect sometimes. Delayed updates. Doesn’t match what the thermostat says.
Glitch
Seems to have a glitch doesn’t always work correctly. Sometimes the app you have to restart it to make it work correctly.
Weather Data
Weather data is often correct. For example, app and EcoNet device both show 10 degrees right now. It is 0 degrees. Fix weather data
No statistics saved
Frustrating that I have had this installed for 3 months and when I check usage statistics none ever show up. After multiple calls with Rheem this is still not working.
Horrible
Horrible app doesn’t work half the last few updates have made it useless
Review
The app keeps going from I’m Away to I’m Home without my changing it. Sometimes it stays on I’m Away for a few days but it eventually always goes back to I’m Home. This is a problem.
They updated app and screwed up continuous fan feature
This app was fine enough. Now its been updated and the continuous fan on ac mode has been disabled. This app is exactly why ppl are demanding LESS smart features on their appliances. A manual ac wall unit could do this now in 2026 the app cant figure it out bc design got in the way of engineering. Yikes 🤦🤦can only get it to work by turning humidity target down.
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The app & digital thermostat are so bad, I suggest avoiding it.
I wish I had known the app & digital thermostat were this bad BEFORE I purchased a Ruud HVAC system. Because I would have purchased a different HVAC system instead. I agree with all the other bad reviews on here. But I will add one thing - the simple fact that you cannot use the app to access the digital thermostat, while being AWAY from home is insane. That is the most basic function of every other digital thermostat available (e.g. Nest). Otherwise, what is the point of having a digital thermostat?
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