WTH
I had really thought it could not be as bad as the review I read. I just got insurance, $200 a month, download the app, and you cannot do anything. It crashes every time I try to go to my profile, can’t put in a policy number, can’t see proof of insurance, nothing. My 8th grader designed an app that works better. And I don’t mean it has bugs, I mean it flat out does not work.
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Excellent Application
I downloaded the application the same night I started my insurance. I also setup my login information the same night.
After waiting 24 hours I couldn’t get any information. That’s fine I had already printed everything. I called and was informed that it could take up to a week and so it did. No big deal. Once it works, it works like a champ.
After waiting 24 hours I couldn’t get any information. That’s fine I had already printed everything. I called and was informed that it could take up to a week and so it did. No big deal. Once it works, it works like a champ.
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App not updating properly
When logged in my account is showing up to date, however the last time it shows that the account was updated was over a month ago. I’m receiving emails that my bill is due but when I went to make a payment it says nothing due and account up to date. Had to delete the app and redownload the app. Ended up making my payment online on the website.
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Horrible need to be fixed asap
Just started a new policy and I’m unable to view it because of error messages I mean what’s the point of having the app if everything u click on is an error smh gotta do better
** FIX THE APP PLEASE!!!!! **
The app doesn’t even load after logging in which makes it nearly impossible to find your insurance card, you have to go through the website and dig through your documents to get to your insurance card. Please fix the app 🙏
Worst app ever
I can’t even get my policy up to view it. Nothing works. Like I almost thought I was being scammed with this company. It’s 2022. Hire someone to work on the app because this is ridiculous . I can’t get nothing to work. I enter my policy number and nothing comes up. This is a joke
Horrible app
Was over charged and had to pay twice just to get started, the app won’t let you view your policy, won’t make it easier to pay bills. Should have looked into it further before going with this company would not recommend and will never be using SafeAuto or recommending it to anyone
App not responding well
Haven’t been able to add my policy to the app it keeps giving me 2 different error messages. So i have to go online to get my insurance cards or pay my bill i can sign up for auto pay because i can’t add my policy through the app.
Crashes Constantly
I just bought a policy and I cannot add it to the app. I keep getting an error message. Also, when I go to My Profile, it crashes every time. Tried deleting app and reinstalling but still same issues.
No stars
This crAPP doesnt work, it says it cant find my policy and ive had it for a whole month. I Needed to show proof of insurance and couldnt now i have to go to court or the bmv on one of my very limited off days just to show i have insurance when if i had a working app that is supposed to be there for my convenience i could save my time. Do better SA
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Very Poor Quality App👎🏼
To start this off I can’t even log in. I try to add my policy and it doesn’t even allow that and force closes the app..? Can you guys not fix an app???? I mean come on and when I first started my policy with you guys he told me to start auto renewal payments because it can take a few days to go through if I don’t use auto renewal? Is that your way of getting peoples money faster? I pay on time everytime and this app says otherwise.
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Face ID breaks the app
this app definitely needs a lot of bugs fixes!! when i try to use the face id feature it literally breaks the app and always give an error message and then i have to re download just to have access to the app. can’t even view my policy either
Can’t even put my policy on my profile
I just got a new policy. Well, my old one was there. Deleted that just fine. Go to add new policy, says it cannot fetch it or there was a problem. In all ways available to search your policy, it won’t find jack. Then when you go to your profile, goes right to your phones Home Screen. It completely kicks you out of the app!! Worst billing/pay/profile account I have ever seen!!!
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It’s a good company with POOR App
I’ve been using SafeAuto for a long time, it’s affordable and saves the day but their App definitely needs some upgrades. I was unable to add my policy, the app shutdowns itself every after trying to login. There are some big problems with the app’s dynamics.
Trash
After 2 years with Safe Auto I couldn’t take it anymore and I went with a better company (Progressive) and I was charged over $260/year less for BETTER coverage. The last year I haven’t been able to log in to the app. Hard to go paperless when your app is such trash and I can’t access my insurance information through it. Making payments was a nightmare. I couldn’t pay online so I had to call and deal with an overseas call center agent that couldn’t understand me as much as I couldn’t understand her. If you need car insurance you can definitely find a better company than Sare Auto.
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Please fix your application
In the current digital age it is important to view, pay, make changes to policies and report claims at moments notice. The application doesn’t allow you access your policy. Logging in you immediately get a failure to fetch data error. Attempting to add the policy to the account sends you in a endless loop with no results or remedy. Keep holding on to the app in hope that an update will repair the issues. Update after update with no change. Figured if enough complaints and concerns with users that the application would be fixed. No prevail yet. Spoke to customer support and reports are deaf ears due to non department obligations. As a company and personal experience with SafeAuto I have positive recommendations. Their online and application needs repair. Calling, reaching a customer service representative is the only solution to access assistance, which is outstanding in my experience. Hope that these concerns don’t fall into a pointless suggestion box that is filled into to digital dumpster at the end of each review meeting.
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Absolute trash.
This is without a doubt the most poor quality service I’ve ever received through a company. I have had to delete and reinstall this app an exceedingly growing amount of times, my rates for being my first policy in my name are good, but the service makes the slightly lower rates absolutely not worth it. My next plan of action is to find a new insurance company, I suggest all do the same.
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Disappointed and frustrated
I have had nothing but problems doing anything in the app. Getting notifications that my bill is available does me no good if I cannot access my account this way. It’s a total pain realizing that I have to log in through a browser.
Even through the email notifications, it states “Easily pay without logging in by clicking the Quick Pay button”.
It is not easy or quick and you still have to log in.. only for it to tell you that you’re not a valid user.
And forget about quickly accessing insurance cards. For what I am personally being charged, a functional app is pretty much a requirement.
Even through the email notifications, it states “Easily pay without logging in by clicking the Quick Pay button”.
It is not easy or quick and you still have to log in.. only for it to tell you that you’re not a valid user.
And forget about quickly accessing insurance cards. For what I am personally being charged, a functional app is pretty much a requirement.
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Nightmare trying to do anything
When I first got my policy I couldn’t access it because they fail to tell you the # you get that is supposed to be your policy I had to add “OH” in front of it, I had to call customer service to find that out. And the app is awful doesn’t save my login, passwords don't pop up for it. Its the most inconvenient app I have ever used. I cant see future payments or anything. Would not recommend unless they are giving you a great rate !!
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Frustrated
I’ve only had this app down loaded for a couple of hours and can’t accomplish anything! Kept getting a no host message, could not add my debit card, just keeps buffering at every entry although information not completely entered! Very disappointed, deleting!!
