Works ok but….
… it frequently cops out of being useful by asking you to use the ‘Make a Change’ section of the app. I can’t find it anywhere.
Poor
A generous 1 star, no option to access documents with a policy taken out prior to 2017, sort this out please everyone can access digital documents via other platforms, why not sainsburys?
Awful
Absolutely useless. Find it impossible to view my home insurance docs. Cannot get pass web policy number??? . Been trying for months but luckily had downloaded the docs to my computer otherwise no chance.
Would give it 0 if it was possible
Downloaded it months ago and have never been able to get on it. Their website is no better too.
Doesn’t work
As others have said, after entering email address at login, you are presented with a blank page so unable to enter password. Have deleted and re-installed- just the same. Unbelievable!
Mr mozzer
I’ve tried to log in to my account and all it says is I’m already logged in try to ring them and all you get is delete the app and then download it again and then log in again tried that but it says already logged in tried to get date changed for my payment but I can’t have to ring them again
Rubbish
I downloaded the app. Type my email address then greeted with a blank screen. Rang them up and they told me to delete the app and download again. Same problem. Rang them back and they said they could not help
Incorrect details
Bought a policy, opened the app. It has the policy, but the details are materially incorrect. The formal schedule, available from my account details on the Internet are correct. This app has negative value.
Totally useless
Downloaded the app to check on my policy but when I clicked on the ‘existing customer’ put in the registered email you get a blank screen and nothing happens. Has this app actually been tested before release and if so, how could they miss an obvious error like this.
Overly complicated to get registered
Crazy complicated to get registered and find your policy all at the same time. Big stupidity is when you have to enter when you passed your test you have to scroll through pages and pages sometimes as much as 50yrs. You can’t just type it in. Why not a simple question. “How many years”
Great and helpful
Easy to navigate and straight forward to work, best app for bank insurance.
Great
Such an easy app to use I cannot express enough. The app makes me feel really comfortable with my insurance and I wouldn’t go anywhere else.
Useless
Will not load when trying to log in. Once you press enter to log in it turns to a white screen and does not load. Tried multiple times on multiple devices, I even left it for 15 minutes once and still no change
Can’t get in to my documents
I have moved over to you and cannot open my documents and also get my nectar points if you. Now if nothing is done asap I am going to cancel
Love it!
Fantastic to have all my insurance info on the phone. Easy to manage etc. no more call queues!
Does it ever work?
I have had this app since taking out motor insurance and have never been able to get it to work. Even when I looked for app support it claimed it was having technical difficulties. Terrible app.
The worst app ever
I have tried for 3 days to get into the car insurance section of this App. For 2 days I couldn’t even get on the App then when I did I couldn’t get into the section to change my details.
Every time I always finish up with a message “Technical difficulties”
Every time I always finish up with a message “Technical difficulties”
Useless
I downloaded the app so I could stop the automatic renewal on my policy. I had tried to ring them but they weren’t open and the recorded voice said to download the app. But the app doesn’t allow you to switch off the auto renewal. In fact it doesn’t seem to let you do anything and doesn’t tell you anything you don’t already know. You can sign up for their insurance online but you have phone them to stop it. Cynical.
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Inept programming. Shambolic customer service
How on Earth did this get released to the public? If you try to register, the Date of birth selector only includes December and goes back to 2005. I logged into look for my home insurance docs and was presented with car insurance page and a ‘technical error’. The list goes on. I work in web development and if I was responsible for this shoddy attempt, I’d be hung drawn and quartered.
Doesn’t exactly give you confidence in their insurance products does it?
Doesn’t exactly give you confidence in their insurance products does it?
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Very frustrating
Can’t see current policy only old ones so tried to link new one and says I can’t and that I need to call but they couldn’t help in linking either. Tried add nectar card details also but didn’t accept that either. Waste of time
