Urgent Care and Emergency Treatment
The care teams at both facilities did a great job of treating my issue and explaining the issue and follow-up care.
Notifications
I have facial ID but when u flash notifications on my screen and push it , it wants my password and user name. It won’t use facial recognition for the notifications and when I go in with my saint lukes app, it doesn’t have notification in the app? Why?
Review 10/2026
Very good
New to the area
Moved from Florida and feel blessed we found st Luke’s. Very professional, pleasant w/timely appts. Highly recommend.
Helpful App
I’ve enjoyed using this app. I’ve noticed the prepayment option prior to an appointment isn’t working. I’ve put in my information using 3 separate cards. Please update this. Otherwise, APP is on par.
Wow
Everything under one roof. I can see expected expenses and set up payment plans.
Love this portal!
Great way to stay informed and I love how quickly it is updated with new info!
Subject: Commendation for ER Care Team – Sunday, August 2nd (Approx. 8:00 AM - 9:00 AM)
To the Saint Luke’s on the Plaza Administration and Care Team,
I am writing to formally commend the incredible medical staff and security personnel who cared for me during my emergency room visit yesterday morning, Sunday, August 2nd, around 8:00 AM to 12:30pm this may not be the exact time but it was around those hours.
Every single interaction I had was overwhelmingly positive, and pleasant. While I was unable to get everyone's name, I want to give a play-by-play acknowledgment of the exceptional staff members on duty:
* The Security Guard: Provided a welcoming and safe entry through security.
* The First Intake Clerk: The kind woman who greeted and checked me in at the front desk.
* The Second Intake Clerk: The polite young man who completed my check-in process.
* The CT Scan Technologist: The wonderful young lady who shares my exact birthday and made the scan seamless.
* The Transporter: The helpful young man who safely took me to my room after my CT scan.
* My Nurse, Orrin: An awesome nurse who provided outstanding care.
* My ER Physician, Dr. Tanner Roscoe: The best emergency room doctor I have ever encountered.
I was especially comforted by the honesty and consistency of my care. Both Nurse Orrin and Dr. Roscoe independently explained the exact same details regarding my tests and medications without even being in the room together. This alignment gave me immense peace of mind.
Their collective kindness and professionalism did not go unnoticed. Please ensure this praise is shared directly with each person listed above, as well as their supervisors. They all deserve a huge thank you for their service.
Warm regards,
Angela Jones
I am writing to formally commend the incredible medical staff and security personnel who cared for me during my emergency room visit yesterday morning, Sunday, August 2nd, around 8:00 AM to 12:30pm this may not be the exact time but it was around those hours.
Every single interaction I had was overwhelmingly positive, and pleasant. While I was unable to get everyone's name, I want to give a play-by-play acknowledgment of the exceptional staff members on duty:
* The Security Guard: Provided a welcoming and safe entry through security.
* The First Intake Clerk: The kind woman who greeted and checked me in at the front desk.
* The Second Intake Clerk: The polite young man who completed my check-in process.
* The CT Scan Technologist: The wonderful young lady who shares my exact birthday and made the scan seamless.
* The Transporter: The helpful young man who safely took me to my room after my CT scan.
* My Nurse, Orrin: An awesome nurse who provided outstanding care.
* My ER Physician, Dr. Tanner Roscoe: The best emergency room doctor I have ever encountered.
I was especially comforted by the honesty and consistency of my care. Both Nurse Orrin and Dr. Roscoe independently explained the exact same details regarding my tests and medications without even being in the room together. This alignment gave me immense peace of mind.
Their collective kindness and professionalism did not go unnoticed. Please ensure this praise is shared directly with each person listed above, as well as their supervisors. They all deserve a huge thank you for their service.
Warm regards,
Angela Jones
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Dr retire
On 2 occasions, my physician retired. The assistance I received in selecting a new physician and confirming appointments was abysmal.
Best Medical Portal EVER
I’m 78+ years old and see a few doctors so I have to use a few different Electronic Medical Records/Health Portals. By far St Luke’s App/portal is the best, most concise, complete, comprehensive, and easiest to use.
Communication with my Doctors and their staff is always just a click away. Easy to share data from my other Doctors. It is simply the best.
Communication with my Doctors and their staff is always just a click away. Easy to share data from my other Doctors. It is simply the best.
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Basic but works
The app is ok but I feel like
It’s too basic and doesn’t give access to make new appointments with new Dr’s .. I assumed the point of the app was to be sort of like a hub but it’s missing key things.
It’s too basic and doesn’t give access to make new appointments with new Dr’s .. I assumed the point of the app was to be sort of like a hub but it’s missing key things.
Always Connected
I feel that I have direct access to the team. Making me feel more connected. And the response is usually very quick! I feel this is a privilege.
Long wait for appointments
Three times now I’ve needed a specialist referral and I’m told each crazy wait times, six months, a year and a half. It’s really not a good network if you can’t be seen.
Great Team at Hospital ER
I experienced the shortest wait time for a low-level priority condition. The check in experience was simple and fast. The receptionist was very kind and efficient as we're the assistance, aids, nurse and x-ray technologist and doctor.
The extremely slow generation of the CT scan report is the only factor that kept this patient experience from being flawless.
The extremely slow generation of the CT scan report is the only factor that kept this patient experience from being flawless.
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Patient Portal
I've been using the Portal to talk to my doctors and nurses and it has been extremely efficient and helpful. No more voicemails trying to get a hold of nurses that are super busy. They are able to check the portal on the fly and respond very quickly.
Horrible
Nobody monitors the app or answers messages. When they do it’s someone from a different department that says they can’t help and gives you numbers or contacts you have already tried over and over. Multiple messages and voicemails … how is this possible that in 2026 nobody gets back to you after months. Absolutely ridiculous!!!
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Payment posting
Why are all the previous Billings and payment postings not shown in the app?
Annual Wellness Visit
Dr Scott, Nicole and their entire staff were exceptional today. I was called in before my scheduled time and Dr. Russell saw me w/i 10 min. Nicole, his nurse, was very pleasant and efficient. Dr. Russell, as always, was not rushing, did a thorough review and exam and patiently answered all my questions. In summary, uplifting, reassuring and informative visit! Thank you!
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St Lukes Patient Portal
I love the St Luke’s Patient Portal! It is easy to navigate, and I can locate and manage any part of my medical questions, appointments and financial details .
I am 77 years old and this portal has eliminated a lot of stress for me!
I am 77 years old and this portal has eliminated a lot of stress for me!
Fantastic staff
If you want excellent quality of staff caring for you then this is the best place for you. All of my providers have been very helpful,caring and supportive and excellent bedside manner. It feels like close friends getting together with no judgment and lots of love and care.
