Poor responsiveness and so many system errors
I liked the old Sampath Vishwa app and web portal a lot because of the simple arrangement of all the useful items and smooth functionality. The new app is a disaster. Even if I manage to complete all the steps for a transaction by tolerating the system latency, the final step to see the transaction confirmation shows a blank grey screen with an error message saying “try again later”. The new Vishwa web portal on PC is even worse. May be it’s the time to switch to another bank who provides a smooth app and online banking experience.
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Worst banking app in Sri Lanka
This is the worst app ever
1. OTP doesn’t come on time
2. Saved Payees doesn’t show most of the time
3. Even the OTP comes it goes back to the OTP empty otp full boxes.
Never use it if you are in rush. Donkeys have made this app
1. OTP doesn’t come on time
2. Saved Payees doesn’t show most of the time
3. Even the OTP comes it goes back to the OTP empty otp full boxes.
Never use it if you are in rush. Donkeys have made this app
A disaster
This is a disaster and impossible to get information which was previously available. The previous version was 100 times better.
Worst Online Banking App
This is the worst banking app I have ever used. OTP not received on time. Login timeout and many other bugs.
So far the worst banking app in SL!
Previous version was way user friendly. Wonder why even this new version was introduced. Very frustrating to use this app.
If it works, don’t fix it
Sessions invalidated frequently and you’re logged out. To login again, you have to enter your password, verify OTP, setup PIN and enable FaceID. So frustrated with the entire mobile and web experience! They took the previous perfectly good setup and somehow made it worse!
App stop working
Since the new iPhone ios 26 update app is not working 👎 can’t open the app anymore. USELESS
Giving a message: app not allowed on this device. Invalid device.
Deleted the app reinstalled it BUT STILL NOT WORKING same error
Please fix this issue 5/12/2025
Fix it please
Giving a message: app not allowed on this device. Invalid device.
Deleted the app reinstalled it BUT STILL NOT WORKING same error
Please fix this issue 5/12/2025
Fix it please
App stop working
Since the new iPhone ios 26 update app is not working 👎 can’t open the app anymore. USELESS
Giving a message: app not allowed on this device. Invalid device.
Deleted the app reinstalled it BUT STILL NOT WORKING same error
Giving a message: app not allowed on this device. Invalid device.
Deleted the app reinstalled it BUT STILL NOT WORKING same error
Example of “How NOT to do Banking Apps”
Can’t even open the App on iOS 26 as the App says ‘invalid device’ 🤨There’s no zero star rating otherwise I’ll give no starts for this App. It’s a shame that Tech Pioneered bank in Sri Lanka now relying on cheap software developed in their closest neighbour. Not only their App is rubbish all IT solutions by the bank is now dated or not fit for purpose. I’m seriously considering to move all accounts to another bank.
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OTP and services
For a person who travels back-and-forth in and out of the country, this has been giving me so much of trouble. If you login from your laptop and request for an OTP, it comes directly to your phone. But if you requested from your phone to your phone number, it doesn’t. Such amateur glitches are not to be expected from a bank that secure your money.
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LITERALLY RUINED!!
Thanks bunch for ruining the app which was working perfectly fine!! Sigh!
New app is a disaster
Previous version of the Vishwa app was stable and easier to use
Worst app ever
I used to bank with Sampath Bank many years ago and back then they had a reliable app and service. Today, it has become one of the worst banking experiences I’ve ever had. The app has been “renewed” three times, and with every update all my saved payees have disappeared permanently.
It is shocking that the developers cannot manage something as basic as retaining payee information. The current app is slow, unstable, and poorly designed. I have never seen a banking app so inefficient, frustrating, and unreliable.
Whoever is responsible for this development needs to seriously reconsider their approach — this is a complete failure of user experience and customer care. If the developers need guidance on how a proper banking app should function, they should start by studying even the most basic apps on the market.
It is shocking that the developers cannot manage something as basic as retaining payee information. The current app is slow, unstable, and poorly designed. I have never seen a banking app so inefficient, frustrating, and unreliable.
Whoever is responsible for this development needs to seriously reconsider their approach — this is a complete failure of user experience and customer care. If the developers need guidance on how a proper banking app should function, they should start by studying even the most basic apps on the market.
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Bullshi** app
What kind of nonsense is this? Sampath Bank, do better!
Failure to activate the App
It’s great that the bank has launched a new app, but what’s the point if someone living abroad can’t even get it to work without visiting a branch or calling customer service? The whole idea of a digital solution is to make banking more accessible, especially for international customers. Requiring in-person verification or phone calls just to activate basic features is outdated and inconvenient.
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Password change visa website isn’t reflected in the app
They request you to change the password every so often which is very unnecessary and then it is not updated on the app when you try to use the new password to log in. This app is basically useless.
Login Fail
I tried to login using this new app and it says my app activation is pending on this device. As always the Sampath bank mobile app is the worst of all. Even in the last updates, the app keeps logging me out after 1-2min. UX is very bad. For each and every option you selects, the app keeps loading. Takes around 5-10min to do a transaction and on other banking apps, I’ve made transactions within seconds. As a corporate bank, so dissatisfied with online banking facility.
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Incomplete app
App hasn’t fully integrated with the web. Only up to 7 random payees available, if your payee not there you wouldn’t able to do transaction. transaction history shows only transactions made through app, history doesn’t pop up with details just transaction number and amount. A major bank in Sri Lanka living in 2024 still struggling to come up with a complete mobile banking app.
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Very slow
App is pretty slow and lot of unnecessary steps. Also not synced well between web and web. OTPs also take time to come. Overall horrible experience
New app
The new app is really good. Great job, guys! It functions well, has an eye-catching appearance, and works smoothly. I was almost about to cancel my account due to difficulties with the online app, but this has made me stick with Sampath.
