Sauce Reorder Reviews: Is It Legit?

Name: Sauce Reorder
Rating: 4.87615 (541 reviews)

Sauce Reorder

SAUCE, INC.

🍔 Food & Drink

Customer Experience

Positive experience28.6% of reviews

Neutral0.0% of reviews

Negative experience71.4% of reviews

~ Based on 35 written reviews from the US App Store.

Is Sauce Reorder Safe?

Sauce Reorder appears safe based on user ratings. AppsHunter Safety Score for Sauce Reorder is 97/100.

This assessment is based on 541 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.0% of ratings point to a safe experience

0.2% of ratings suggest some concerns

1.8% of ratings point to a risky experience

~ Based on 492 App Store ratings for Sauce Reorder.

Is Sauce Reorder Legit?

Sauce Reorder appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Sauce Reorder is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Cold Food

Be aware that their drivers make multiple stops along the way. Took almost 2 hours for my food to arrive. Worst experience using a delivery app.

FGFred Granik

7 days ago

App keeps getting frozen

The app doesn’t update itself after the delivery was completed

BFBelote Fan

17 days ago

Exceptional

I love ordering from the boil! Top notch service and so is the delivery service! Frequent customer!

Ccoco22174

24 days ago

Terrible and no assistance

SCAM. Why the hell id the app saying a restaurant is closed when it’s open. And then they defaulted my order to the next morning. And there’s no way to cancel immediately even with “customer support” i’ve only used the app one time but they keep asking me for the order number or whatever but it’s like I have literally one order all you have to do is look at my order and you know what I’m talking about this is what happens when you don’t have human beings doing. Poor poor app. Just use Uber Eats or grub hub. Pay the extra fees.

LLBeeeeeeeeeeee

a month ago

Response from developer

We're sorry to hear about your experience. We understand how frustrating it is when a restaurant shows as closed while it's open, and your order is moved to the next morning with no way to cancel. Please contact us at support@getsauce.com with your details so our team can look into this. We appreciate you sharing this feedback with us.

Fake ETAs, double or triple after placing order

ETAs during order process are fake. Hard coded to 30 minutes? Double or triple after ordering. Low volume so drivers spend a long time picking up other orders while delivering yours. Customer service is insulting (eg, tip more and your order will get accepted faster).

Aanonymity

a month ago

Response from developer

We're sorry. The time you were shown while ordering should be a real estimate of when the food arrives, and it wasn't. Taking two or three times that long is a fair reason to be frustrated. A tip is optional and should never decide whether your order gets picked up. Reply to the text from that order if you'd like us to review the delivery.

Food

I love ordering on this site

RRidonklous

2 months ago

Driver Stole Food

As a diabetic, this ruined my evening. What’s the point in saving on fees if your food never arrives. I don’t recommend this app.

BMBe C M

2 months ago

Response from developer

We're sorry this ruined your evening. Food that never arrives is unacceptable, and it matters more when it affects your health. Please reply to the text from that order so we can look it up and make this right.

Good food, poor delivery

Food from Nom Nam was great, but delivery was significantly delayed. When tracking order I could see that the delivery person hadn’t moved from their original spot and when I chatted with support they tried to blame the restaurant for the delay. They need better delivery services.

LLizzette19

3 months ago

Response from developer

We're glad you enjoyed the food, but we're sorry your delivery was significantly delayed. We understand how frustrating it is to see little progress while tracking your order and not get a clear explanation from support. Please contact us at support@getsauce.com with your order details so our team can look into the delivery and your support experience. We appreciate your feedback.

Your 88 minute Delivery is 33 minutes early!

I ordered pizza from a pizzeria 0.8 miles from my home. (I was prevented from leaving the house due to elder care duties.) It took their courier 88 minutes from the confirmation text to get to my house 4 and a half blocks away. The app kept moving the delivery window back to make it appear timely or prompt, as though I would forget the 8:37pm order confirmation text. An hour and a half, on a Monday night for cold pizza. When it arrived, because they altered the delivery window, I get a cheerful: “Your order is 33 minutes early!” They should shut down the app until they have more couriers perhaps.

FFlastablurt

3 months ago

Response from developer

We're sorry to hear about your experience. We understand how frustrating it is to wait that long for a nearby delivery, especially when the estimated delivery time kept changing and the order arrived cold. Please contact us at support@getsauce.com with your order details so our team can look into the delivery and investigate what happened. We appreciate you sharing this feedback with us.

Will my food show up? Who knows?

I order through this app or its website almost once a month. Half of my order history is missing.

When I click the "view receipt" link in my email, it takes me to the restaurant's site in the app and not my receipt.

There is no order tracking capability or updates.
I never know when my food will arrive, or if it's even still coming... or anything. Of all the food ordering apps, this is the worst.

GIGuess where your food is

4 months ago

Response from developer

Hi there, we're sorry to hear about your experience. We understand how frustrating it is when your order history is incomplete, receipt links don't work as expected, and you can't track the status of your order. Please contact us at support@getsauce.com with your order details so our team can investigate these issues and help resolve them. We appreciate you taking the time to share your feedback, as it helps us improve the app experience.

No option to cancel order

Ordered food that was not going to be ready until the following morning. No ability to cancel the order. Poor support

EEogh-deez

5 months ago

Response from developer

That's a frustrating situation, and we completely understand why waiting without any way to cancel felt unacceptable. We're actively working on giving customers more flexibility at the order management level. If you'd like us to look into this specific order, please reach out at support@getsauce.com we'd like to make it right.

One of the smoothest food ordering apps I’ve used

Very smooth and easy ordering experience. The app feels clean, modern and super simple to use from start to finish. Reordering also takes seconds, everything loads fast and the whole experience just feels effortless. Honestly one of the few food ordering apps that actually makes you want to keep using it.

Aavenirkaja

6 months ago

Easy way to support local.

I get the same food, with the same service (when it comes to delivery), with lower fees, better offers- and not forcing the restaurant to pay huge commissions. There are some features I’d love to see in the app, but until they launch I’ll enjoy everything there already is. A+!

EezraNYC

6 months ago

Amazing

Love that I can support
my favorite restaurants by ordering direct and now can reorder in a couple of clicks

SstumbingRabbit

6 months ago

So easy and quick

Super fast to reorder, also better pricing, what an hack

LFlee roy fb

6 months ago

Makes ordering my favorite restaurants fast and easy!

I love supporting my local spots and i'm glad there is a way to order from them in a fast and easy way!

CCarlosO24$

6 months ago

Great!

Love it! Super easy to find my favorite local spots!

EElla.b7

6 months ago

Support sucks

Super outdated app where it’s difficult to see order details (e.g., past order numbers). Support wastes time by first routing you to an AI assistant that is unable to help with anything and then human support is also unreliable. Was told I’d get a refund, never received it, and then the next time I inquired they said I wouldn’t get one.

Also I have no idea how the App Store says 5 stars when I’m seeing countless 1 star reviews here but ok.

Ttaaaaarrrraaaa

6 months ago

Amazing app for supporting local restaurants

I like how they have very straightforward pricing while I can support local restaurants to keep more margin on their own!

FLFrost Li

6 months ago

Useless Support

I placed an order on a restaurants website and the confirmation brought up Reorder to track the order. Their estimated pickup was over 3 hours later and after the restaurant closed. I contacted support and they said they couldn’t get a status, the restaurant would t answer their calls, and couldn’t cancel the order without restaurant approval. I called the restaurant and they answered on the 2nd ring. My food was ready at the initial estimate time through their website.
This company only caused problems. Just 100% incompetence. The best thing they could have done was stay out of the way.

Iirish-213

7 months ago

Response from developer

We're sorry this experience added stress instead of removing it. When our support team can't reach the restaurant but you could on the first call that's a gap we need to close, and we take it seriously. Real-time order status and faster escalation paths for situations like this are areas we're actively improving. We appreciate you sharing exactly what happened; it helps us get better. If you want to revisit the order, we're at support@getsauce.com.