Good food, poor delivery
Response from developer
We're glad you enjoyed the food, but we're sorry your delivery was significantly delayed. We understand how frustrating it is to see little progress while tracking your order and not get a clear explanation from support. Please contact us at support@getsauce.com with your order details so our team can look into the delivery and your support experience. We appreciate your feedback.
Your 88 minute Delivery is 33 minutes early!
Response from developer
We're sorry to hear about your experience. We understand how frustrating it is to wait that long for a nearby delivery, especially when the estimated delivery time kept changing and the order arrived cold. Please contact us at support@getsauce.com with your order details so our team can look into the delivery and investigate what happened. We appreciate you sharing this feedback with us.
Will my food show up? Who knows?
When I click the "view receipt" link in my email, it takes me to the restaurant's site in the app and not my receipt.
There is no order tracking capability or updates.
I never know when my food will arrive, or if it's even still coming... or anything. Of all the food ordering apps, this is the worst.
Response from developer
Hi there, we're sorry to hear about your experience. We understand how frustrating it is when your order history is incomplete, receipt links don't work as expected, and you can't track the status of your order. Please contact us at support@getsauce.com with your order details so our team can investigate these issues and help resolve them. We appreciate you taking the time to share your feedback, as it helps us improve the app experience.
No option to cancel order
Response from developer
That's a frustrating situation, and we completely understand why waiting without any way to cancel felt unacceptable. We're actively working on giving customers more flexibility at the order management level. If you'd like us to look into this specific order, please reach out at support@getsauce.com we'd like to make it right.





