app needs improvement for sure
I go to matto at least once a day and i have no complaints about their coffee n etc. only complaint is the app. Its pretty frustrating that the app only allows you to reload the matto card with the minimum being $10. we should just be able to pay straight with apple pay instead of the scam of putting money there to just sit to be used whenever we come back to this establishment
Show more
Ccynshady
Love
Love the secret gem of a coffee experience. It’s always delicious and an easy to use app! Would love to collab 🫶
HHowrugujb
Outstanding service
I just picked up my coffee and snacks from the Mercer Street location in New York City. There is a single barista, Mary, who is running the store. Despite the busy line, she got my order *exactly* right down to the smallest details. That made my experience a luxury. I cannot tell you how many times that baristas get my iced coffee order wrong, specifically the amount of milk. Even though I order that I only want the splash of skim milk, I often get way too much more milk. Mary made a point to ask me precisely how much milk I wanted in my coffee. This is the first time in a very long time, if ever, that a taken the time to include me in the process of making my coffee to ensure the amount of milk was just right. Mary ensured that my experience with Matto was as if I was pouring the coffee and adding the milk myself. This is clearly an employee who has superb attention to the smallest details and a great ability to multitask.
Show more
JJimbo1997
Can’t take money out without contacting support
All in title
XXil0s
NYU location
I just watched an employee lick their fingers and then pick up a sandwich they were making for a customer. No gloves, no tongues. Gross!
SSPina80
