Fantastic app upgrade
I was a longtime user of the previous version of this app, and this upgrade fixed all the little things that annoyed me about it and greatly improved usability in lots of little ways. It’s obvious that the people who made it paid close attention to how regular Matto customers use the app. Speaking both as a frequent customer of Matto and as a user interface designer myself: beautiful work!
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Deceptive advertising
Signs draw you into shop by inexpensive coffee offer is ordered on app. After downloading app and adding item to cart, when you try to pay the app prompts you to add a minimum $10 gift card to your account on the app. There is no way to bypass. They are trying to trick you into buying a $10 gift card you didn’t want. I abandoned the app and paid the old fashioned way for my coffee (80 cents more than the advertised “discount” price). While the coffee was good, the deceptive advertising left a bad taste in my mouth so will avoid this chain in the future.
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Bad Atritude
There’s a particular tall white male at the 3495 Broadway location who on my first visit, returned silence to my good morning and then returned silence to my Thank you. Luckily my experience was great the next time with an African American woman. On another visit I requested that the egg for my sandwich be warmed well (as it had not been on a previous visit) and I again received silence, rolled eyes and a turned back from the same man. I had to cancel my order because I think it’s safe to say we need to be able to trust anyone preparing food for us.
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Refill? What a scam practice
This practice is just a scam. Eventually you won’t have enough funds or have too little buy anything and that money will belong to them. It adds up from every single user. Ended up not using their stupid scam feature and probably won’t ever go to their shop again. $3 for everything but make sure to read their fine prints and scam practices.
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Payment
Payment options are very complicated.
