Love
Love the secret gem of a coffee experience. It’s always delicious and an easy to use app! Would love to collab 🫶
Outstanding service
I just picked up my coffee and snacks from the Mercer Street location in New York City. There is a single barista, Mary, who is running the store. Despite the busy line, she got my order *exactly* right down to the smallest details. That made my experience a luxury. I cannot tell you how many times that baristas get my iced coffee order wrong, specifically the amount of milk. Even though I order that I only want the splash of skim milk, I often get way too much more milk. Mary made a point to ask me precisely how much milk I wanted in my coffee. This is the first time in a very long time, if ever, that a taken the time to include me in the process of making my coffee to ensure the amount of milk was just right. Mary ensured that my experience with Matto was as if I was pouring the coffee and adding the milk myself. This is clearly an employee who has superb attention to the smallest details and a great ability to multitask.
Show more
Can’t take money out without contacting support
All in title
NYU location
I just watched an employee lick their fingers and then pick up a sandwich they were making for a customer. No gloves, no tongues. Gross!
Scam to buy coffee
I tried buying coffee on app for $3. You have to deposit money in order to buy anything even if it’s not $3.
Even if you try to pay full price, you still have to deposit. Scam not worth it.
Even if you try to pay full price, you still have to deposit. Scam not worth it.
