Fantastic app upgrade
I was a longtime user of the previous version of this app, and this upgrade fixed all the little things that annoyed me about it and greatly improved usability in lots of little ways. It’s obvious that the people who made it paid close attention to how regular Matto customers use the app. Speaking both as a frequent customer of Matto and as a user interface designer myself: beautiful work!
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Deceptive advertising
Signs draw you into shop by inexpensive coffee offer is ordered on app. After downloading app and adding item to cart, when you try to pay the app prompts you to add a minimum $10 gift card to your account on the app. There is no way to bypass. They are trying to trick you into buying a $10 gift card you didn’t want. I abandoned the app and paid the old fashioned way for my coffee (80 cents more than the advertised “discount” price). While the coffee was good, the deceptive advertising left a bad taste in my mouth so will avoid this chain in the future.
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Bad Atritude
There’s a particular tall white male at the 3495 Broadway location who on my first visit, returned silence to my good morning and then returned silence to my Thank you. Luckily my experience was great the next time with an African American woman. On another visit I requested that the egg for my sandwich be warmed well (as it had not been on a previous visit) and I again received silence, rolled eyes and a turned back from the same man. I had to cancel my order because I think it’s safe to say we need to be able to trust anyone preparing food for us.
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Refill? What a scam practice
This practice is just a scam. Eventually you won’t have enough funds or have too little buy anything and that money will belong to them. It adds up from every single user. Ended up not using their stupid scam feature and probably won’t ever go to their shop again. $3 for everything but make sure to read their fine prints and scam practices.
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Payment
Payment options are very complicated.
Worst app
You have to re- input everything a dozen timeson a "reorder"! You also have to override the stupid suggested location 13 times! Developer should download Starbucks and Dunkin' apps and learn how a barista app should work!
Best Coffee
Fast, friendly, affordable and convenient with many coffee options.
Stinks
Poor service, NO customer service
I love matto!
The best
Overly complicated for basic ordering
Hard to place a basic reorder. And instead of offering a partial payment just force a reload of the wallet.
This not great
This not great
Payment is annoying
Love Matto’s tasty snacks & coffee, the best for the $ in NYC. And the people that work at my location on Maiden Lane are the best! But the app won’t let me use Apple or any stores cards and I keep having to re-add my payment method in. Please take Apple or google pay.
Excellent!
Great app - even better place - everything I have had there is wonderful- shout out to the cinnamon scone - best outside of the UK
SCAM
Do not add money to this app. It is a scam. They will take your money and they won’t refund it. They charged me in error and even though I was told it would be refunded in 2-3 days, it has now been over a month. I have been in multiple times and they keep telling me it will be refunded in 2-3 days. SCAM.
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Coffee
The coffee is delicious and the service excellent. The people who work there are do nice and never rude.
Paywall Restrictions
This app is pretty stupid, it doesn't let you order anything unless you load a digit card with a minimum of 10 dollars.
Can’t use
Keeps declining my obviously correct cc info
Easiest way to order my morning coffee.
Not only are Matto’s food and drinks delicious and high quality, but the prices are also best I’ve seen. The app is so efficient and makes me morning routine seamless.
Bad app
I have had too much money taken off my card from the app
it was taste watery disappointed today
Coffee today not good
Idk what’s going on
Idk what’s going on
Never Stocked
I keep getting emails for new items but the location near me, on busy 9th Ave in Manhattan no less, never has any of the advertised items. It’s so disappointing and annoying when places send advertisements for stuff they only send to one store. I’d rather just skip this place altogether and marking these emails as spam.
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