app needs improvement for sure
I go to matto at least once a day and i have no complaints about their coffee n etc. only complaint is the app. Its pretty frustrating that the app only allows you to reload the matto card with the minimum being $10. we should just be able to pay straight with apple pay instead of the scam of putting money there to just sit to be used whenever we come back to this establishment
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Love
Love the secret gem of a coffee experience. It’s always delicious and an easy to use app! Would love to collab 🫶
Outstanding service
I just picked up my coffee and snacks from the Mercer Street location in New York City. There is a single barista, Mary, who is running the store. Despite the busy line, she got my order *exactly* right down to the smallest details. That made my experience a luxury. I cannot tell you how many times that baristas get my iced coffee order wrong, specifically the amount of milk. Even though I order that I only want the splash of skim milk, I often get way too much more milk. Mary made a point to ask me precisely how much milk I wanted in my coffee. This is the first time in a very long time, if ever, that a taken the time to include me in the process of making my coffee to ensure the amount of milk was just right. Mary ensured that my experience with Matto was as if I was pouring the coffee and adding the milk myself. This is clearly an employee who has superb attention to the smallest details and a great ability to multitask.
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Can’t take money out without contacting support
All in title
NYU location
I just watched an employee lick their fingers and then pick up a sandwich they were making for a customer. No gloves, no tongues. Gross!
Scam to buy coffee
I tried buying coffee on app for $3. You have to deposit money in order to buy anything even if it’s not $3.
Even if you try to pay full price, you still have to deposit. Scam not worth it.
Even if you try to pay full price, you still have to deposit. Scam not worth it.
Cannot print receipt
Super rude customer service just for asking for a receipt to be printed
Great service!!!
Elisa was awesome!! she always get the right measures for me.. way to go Elisa!!!
Do not have same options as Seamless
When I order on Seamless, I can order decaf at the John St location but can’t on this app. Decaf is offered at other locations though.
Great mocha latte
Tasty treat for a pick me up.
Fantastic app upgrade
I was a longtime user of the previous version of this app, and this upgrade fixed all the little things that annoyed me about it and greatly improved usability in lots of little ways. It’s obvious that the people who made it paid close attention to how regular Matto customers use the app. Speaking both as a frequent customer of Matto and as a user interface designer myself: beautiful work!
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Deceptive advertising
Signs draw you into shop by inexpensive coffee offer is ordered on app. After downloading app and adding item to cart, when you try to pay the app prompts you to add a minimum $10 gift card to your account on the app. There is no way to bypass. They are trying to trick you into buying a $10 gift card you didn’t want. I abandoned the app and paid the old fashioned way for my coffee (80 cents more than the advertised “discount” price). While the coffee was good, the deceptive advertising left a bad taste in my mouth so will avoid this chain in the future.
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Bad Atritude
There’s a particular tall white male at the 3495 Broadway location who on my first visit, returned silence to my good morning and then returned silence to my Thank you. Luckily my experience was great the next time with an African American woman. On another visit I requested that the egg for my sandwich be warmed well (as it had not been on a previous visit) and I again received silence, rolled eyes and a turned back from the same man. I had to cancel my order because I think it’s safe to say we need to be able to trust anyone preparing food for us.
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Refill? What a scam practice
This practice is just a scam. Eventually you won’t have enough funds or have too little buy anything and that money will belong to them. It adds up from every single user. Ended up not using their stupid scam feature and probably won’t ever go to their shop again. $3 for everything but make sure to read their fine prints and scam practices.
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Payment
Payment options are very complicated.
Worst app
You have to re- input everything a dozen timeson a "reorder"! You also have to override the stupid suggested location 13 times! Developer should download Starbucks and Dunkin' apps and learn how a barista app should work!
Best Coffee
Fast, friendly, affordable and convenient with many coffee options.
Stinks
Poor service, NO customer service
I love matto!
The best
Overly complicated for basic ordering
Hard to place a basic reorder. And instead of offering a partial payment just force a reload of the wallet.
This not great
This not great
