My latest experience with this app was very disappointing. I waited for about ten minutes for the car to arrive, but the driver never showed up, and the fare was still deducted for a ride that never happened. I sent multiple emails requesting a refund, but there has been no response. I have used this app several times, and there are recurring issues. The interface is not user friendly and seems partially translated from Arabic. It is impossible to raise any concern from the ride history since only the customer care number appears. There is no FAQ or live chat for support, and cars often differ from what is shown in the app. Prices are sometimes lower than other apps, but in my opinion the poor experience and lack of support are not worth it
Show more