Not helpful if your internet isn’t working
Literally told me to connect to Wi-Fi. That’s my issue my wi-if isn’t working because my router has no internet connection. But per the summit it’s nothing on their end
Doesn’t do a thing
I have had it connecting to an agent for 2 hours now to check router nothing
Wonder App
I absolutely love this app! It’s efficient and quickly narrows down what your internet issues may be. It definitely provides assistance in how to remedy interference from overlapping signals as well as quick access to your interface in your router. Perhaps my favorite feature is the photo/video assist to share in real time with Tech support agents to quickly diagnose issues and save the time and money to wait for a technician.
Well done Summit!
Well done Summit!
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Quick Diagnostics
This app is very easy-to-use. The scan reveals potential bottlenecks in wi-fi performance, and provides quick suggestions for resolution. This is a great self-help tool that saves me calls to Customer Service.
Helpful network insight
Tech fix ran a scan of my network and the process was smooth. It was cool to see what could potentially be the problems of the network in my home and steps you can take to improve it. Sometimes it could be a simple solution like having to switch the WiFi channel on your router settings if that can be the cause of some lagging with your network due to heavier congestion on a certain channel that even your surrounding neighbors are on as well. By changing channel allows your router to communicate on a different frequency to avoid interference. It’s neat to see the different solutions you can try to improve your network problems you may be experiencing, give tech fix a try!
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