RouteThis Helps

RouteThis Helps

by RouteThis Inc

200 ratings
92 reviews
Free

Details

  • Released
  • Updated
  • November 11, 2016
  • July 20, 2026

Features

RouteThis Helps screenshot #1 for iPhone
RouteThis Helps screenshot #2 for iPhone
RouteThis Helps screenshot #3 for iPhone
iphone
ipad
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About

Diagnose network issues affecting smart home devices and internet speed. This app runs tests and shares diagnostic information with technical support to quickly resolve connectivity problems.

βœ“Network tests and diagnostics
βœ“Identify internet connectivity problems
βœ“Troubleshoot smart home devices
βœ“Share diagnostic information with support
βœ“Improve home internet experience
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What users say

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+1

What's New in RouteThis Helps

26.16.0

July 20, 2026

Bug fixes and performance improvement.

User reviews

Reset thermostat worked better

My thermostat was still connected to the home Wi-Fi but not to the Carrier server. This app gave me information on my network but it was of no help to me. Taking the thermostat off the wall and having it do a hard reboot fixed my problem.

Inaccurate feedback

Was recommended (by customer support) to use this app as part of troubleshooting my issues with Owlet baby monitor system. This app stated my internet connection was poor however when I check this with other sites my internet was working completely fine, and most of them saying my internet was strong!
Not a good app to be honest! Rubbish actually!
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Owlet Dream Sock

Owlet Dream sock wouldn’t connect to my home WiFi. They apparently partnered with this app as their official partnered support app. When I click the owlet provided link, I am supposed to be able to enter β€œOWLT” to get a specific diagnostic for why it won’t work. This page will not open, I cannot input anywhere that I am trying to connect an Owlet device. I can only perform a general scan of my WiFi to see if it is working. Which it, of course, is working fine.
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What next

Not sure what’s going on. I followed the instructions and it kept repeating and repeating.
It would be nice if I knew what to do next.

Unacceptable

Just unacceptable! It doesn't work properly.

Developer apps

User experience

🐞

Reported Bugs

9 issues

App crashes during benchmarking network stage

Bug

Unable to proceed without access code

Bug

Crashes on connection testing

Bug

Cannot input access code properly

Bug

App shows issues but no clickable links to view details

Bug

Inconsistent speed test results on repeated runs

Bug

Detects issues but provides no meaningful feedback

Bug

Copies data from clipboard without user action

Bug

Fails to detect internet connection when other apps work fine

Bug
✨

Requested Features

9 requests

Display diagnostic results to users before sending to support

Feature

Show detailed network configuration information (router model, channel, encryption)

Feature

Provide specific WiFi channel recommendations

Feature

Allow users to review all collected data prior to submission

Feature

Implement automatic data deletion from support servers after set period

Feature

Remove mandatory location permission requirement

Feature

Add access code generation within the app

Feature

Include device-specific troubleshooting steps

Feature

Show network congestion analysis details

Feature

FAQ

What does RouteThis Helps do?

RouteThis Helps runs a variety of network tests and diagnostics. Its primary function is to identify problems that are impacting your smart home devices and overall internet connectivity.

How does this app help with technical support?

The app collects detailed network diagnostic information. This data can then be shared with your technical support team, allowing them to understand and resolve your connectivity issues more quickly and efficiently.

Is this app free to use?

Yes, the application is available for free. There are no associated costs for downloading or using its network testing and diagnostic features.

What kind of issues can this app help solve?

This app is designed to help solve issues related to your home internet connectivity and the performance of your smart home devices. It can pinpoint problems that might be causing slow speeds or device malfunctions.