Reset thermostat worked better
My thermostat was still connected to the home Wi-Fi but not to the Carrier server. This app gave me information on my network but it was of no help to me. Taking the thermostat off the wall and having it do a hard reboot fixed my problem.
Inaccurate feedback
Was recommended (by customer support) to use this app as part of troubleshooting my issues with Owlet baby monitor system. This app stated my internet connection was poor however when I check this with other sites my internet was working completely fine, and most of them saying my internet was strong!
Not a good app to be honest! Rubbish actually!
Not a good app to be honest! Rubbish actually!
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Owlet Dream Sock
Owlet Dream sock wouldn’t connect to my home WiFi. They apparently partnered with this app as their official partnered support app. When I click the owlet provided link, I am supposed to be able to enter “OWLT” to get a specific diagnostic for why it won’t work. This page will not open, I cannot input anywhere that I am trying to connect an Owlet device. I can only perform a general scan of my WiFi to see if it is working. Which it, of course, is working fine.
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What next
Not sure what’s going on. I followed the instructions and it kept repeating and repeating.
It would be nice if I knew what to do next.
It would be nice if I knew what to do next.
Unacceptable
Just unacceptable! It doesn't work properly.
Thanks for the help
I was able to isolate my problem down to a bad wireless network card in my PlayStation 4. I had blamed the Internet provider for bad service and a terrible router for my intermittent connection issues on my PS4, but after using this tool, I was able to determine that my PS4 was the cause. Thanks for the help and for allowing me to stop bugging my ISP.
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Pointless!
Was advised to download this app to troubleshoot issues with Meta Quest 2
So I duly did what I was told …… did the network test, result was 130mbps download speed (which is my max download). But they had found way to improve my network? Hallelujah!
“The Wi-Fi connection quality in this area of your home is poor.”
Eh? That’s my max download speed! Hardly poor!
Next please 🙄🤬
So I duly did what I was told …… did the network test, result was 130mbps download speed (which is my max download). But they had found way to improve my network? Hallelujah!
“The Wi-Fi connection quality in this area of your home is poor.”
Eh? That’s my max download speed! Hardly poor!
Next please 🙄🤬
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App doesn’t work
App doesn’t work
Don’t work
This app is about as worthless as the Watts Home App. Neither one is good and doesn’t communicate well with their devices.
Spyware
Spyware hack bots
Route This Helps
This is a fantastic application for both agent and customer. Thanks Route This Helps
Please someone form a class action
Forget reading these reviews—the fact this app even exists is decent indicator of how poor Bryant (Carrier) customer service is, and how poorly engineered their products are, which are designed to be anti-competitive. Thermostats like a nest with similar basic functionality like wifi access have wifi access disabled when they connect to a Bryant machine. This is adversarial software design, implemented by 3rd-rate software engineers, and customers suffer.
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No transparency so it’s hard to trust it
I was asked to use this app to diagnose a problem with a Phillips smart bulb. They came back to me and said there were too many WiFi networks competing for channels in the house. Three phones and a laptop can’t detect any other WiFi networks at all, so how does this app which is running on my phone claim to detect so many?
In light of the fact I can’t see the results, and no other devices on my network are having problems, I have to go with the majority here and say this app doesn’t work.
In light of the fact I can’t see the results, and no other devices on my network are having problems, I have to go with the majority here and say this app doesn’t work.
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Useless
Tried to troubleshoot a blink doorbell that was not responding after adding it to my network. Again and again.
After scanning, it told me my network was Very Good.
Also told me there was 1 issue. And that I should click on the issue for details… BUT IT NEVER SHOWS ANY LINK.
With nothing to do, and no other options to choose, no menu or functions to explore, this app tells me NOTHING. Tried it 3 times. Shame on me.
Clearly the issue is The App Itself.
Uninstalled.
After scanning, it told me my network was Very Good.
Also told me there was 1 issue. And that I should click on the issue for details… BUT IT NEVER SHOWS ANY LINK.
With nothing to do, and no other options to choose, no menu or functions to explore, this app tells me NOTHING. Tried it 3 times. Shame on me.
Clearly the issue is The App Itself.
Uninstalled.
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Garbage
This app is completely useless, slow and worthless
Innacurate
Have false readings, I had speed checked by IT provider. Neato using unstable network as excuse for inability to download software when I have very fast optical fiber video downloads
Load of rubbish
Was directed to use this app when one of the several devices on my security network stopped responding. It rated my network as “poor” which was a surprise as all devices had worked well for months.
I downloaded several other similar apps and each rated my network as “excellent” I await feedback from my security equipment supplier but suspect this will just be an exercise on shifting blame. We shall see.
I downloaded several other similar apps and each rated my network as “excellent” I await feedback from my security equipment supplier but suspect this will just be an exercise on shifting blame. We shall see.
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Why
Why is this on my phone? did Apple install it as native? I definitely did not download
No Access Code. Time to move on
Have had Blink for several years. Amazon took over and slowly deteriorated. Just now 8 cameras all went offline. Told to try this app. Just asks for an acces code not given to me.
Think its time to move on to a real security system
Think its time to move on to a real security system
Unreliable
This app is completely unreliable for diagnostics. Ran the app several times, minutes apart, and it gave me different results each time regarding which devices had poor performance and the speed of the internet connection. Nothing had changed with respect to the devices or their location or status.
