Difficulties connecting
Installed in 2019 and have the latest update. I have repeatedly had trouble maintaining a wifi connection with my Rheem heat pump water heater. Although it was and remain connected for the first couple of years in the last couple of years, I’ve been unable to reconnect. Disappointing.
New app, no good
I had the old app connected and working for years, but the new app that was forced on us will not link up to the water heater. Lost all WiFi abilities of this expensive water heater that had been working fine for years.
New app not good at all
Old app worked great. New app useless and won’t connect to WiFi making $3k water heater useless. Thanks rheem for forcing to use new app that doesn’t work.
App saying it has lost connection with server.
It’s been 17 hours since the app has not come back up to service. The message I got it said the app had lost communication with server.
Once AGAIN the App does not work.
As a network engineer I can tell you that this thing is connected and passing data back-and-for. The problem is on Rheem’s end as usual whenever they change something they break the App. And the customer service guy I talked to said that they need to create a fix for it and to wait 1 to 2 weeks. Are you serious?
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