EcoNet User Reviews

EcoNet
EcoNet
Rheem Manufacturing Company

What users say

Top reviews

I give up

Trystero777:
The issue with home /away has been an issue for years. If look at reviews you will see the same complaints back as far as 2003 with no update to fix it.
So to avoid the away switching to home via app go to water heater and put in vacation mode directly on the water heater. Only problem is cannot get out of vacation mode through app and must go back to water heater. But at least stays in away mode.
And you also learned that schedule not reliable.
So when all said and done don’t use app.
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2.4 …why not current technology

I spent the better part of 1 hour configuring g, reconfiguring , restarts to all my devices , router and mesh network only to find it’s incompatible with current router devices.

Worthless

Since the day we installed our Rheem hot water heater this EcoNet has been worthless. It does not stay in the selected mode. If you put it in AWAY mode it switches itself back to HOME. I tried to thwart this with the SCHEDULE but it broke bumps out of that mode too. Save your money and get a regular hot water heater.
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Software

The app is very glitchy. Crashes, functions are not very well thought out. You can do better.

Really useless

Every time I try to use this app, I have to reconnect my water heater. What is the point of a smart heater if I can’t control it when I’m not at home because the app forgot it? Controls are confusing too - I can’t tell if vacation mode is on or off, except by changing a setting and having the app tell me “vacation mode is on.” Just really useless.
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Stupid water heater. Never connected

I have a mesh wifi, the stupid water heater never handshake with my iphone. The app keep on spinning and never connects. Let the 'dump' water heater just be a water heater. I fired the smart features.

Compatibility issues

Doesn’t seem to work with newer wpa settings

Near useless

About half the time the app shows disconnected. Occasionally, I can get it to reconnect, but then it disconnects again. It is not a Wi-Fi problem as thermostat and lights all work normally.

MUST FOR SENIORS

My wife and I are in our late 70’s. The ability to monitor the hot water heater using the app is fantastic. When we travel we save money being able to turn the heater off when leaving and turning it back on before arrive home. In addition, having peace of mind with the water leak sensor to cut off the water supply since our heater is in our basement.
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Unreliable

This app is painfully slow over half the times that I try to open it and about 20% of the time it fails to open. Also, when making a change in the thermostat setting, it doesn’t always take effect but appears to have changed only to find out later when I get home the change did not take.

This is nuts

Had to call customer support to get this app working. They helped me through it, but basically it’s super buggy and barely works. We are on starlink in the country so i needed to split the bands 2.4 & 5g apart and make a designated 2.4ghz network.

Standard

The app works perfectly fine as a standard thermostat, but an app that cannot tell you when the system is actually running is very basic.

Convenient

It is so convenient for taking care of both water heaters.

Can’t connect

Just got the new Rheem hvac system, and the app will not connect to my WiFi. Apparently, the encryption on my network is too strong for the device to connect, so MAYBE it will work with some upcoming firmware update. Pretty disappointed, wish my Nest would work with this…

terrible

This is the worst app I’ve had on my phone for about a year running now, nothing else comes close. Freezes constantly forcing one to close and restart. Error messages constantly as well. Trash app but I need it for those times when I don’t feel like walking upstairs to the thermostat. Download this app if you need it but realize it’s a POS.
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EcoNet Bookworm

Love the app, very understandable, works great.

Adding devices is a pain

Adding the devices screen is awful / how about some categories or descriptions instead of cryptic images of the devices

New stem

Impressed wit the ease for set-up.
Loved that I set via my iPhone. So very convenient.

Outstanding HVAC Technology and Performance

The Eco thermostat is, without question, the most impressive HVAC control system I have ever experienced. Its intuitive design, advanced automation, and seamless integration with the entire HVAC system make it truly exceptional.

When paired with a dual-fan, six-foot-tall computerized condenser and an air handler equipped with three UV lights, the result is an extraordinarily advanced climate control system. The thermostat continuously optimizes performance, ensuring precise temperature control, outstanding energy efficiency, and exceptional indoor comfort.

What impressed me most is how all the components work together as a single intelligent system. The variable-speed technology, air purification features, and sophisticated monitoring capabilities create a level of performance that far exceeds traditional HVAC equipment. The system runs quietly, maintains consistent temperatures throughout the home, and provides excellent air quality.

This is, by far, the most advanced and efficient climate control equipment I have ever seen assembled. For anyone looking for cutting-edge HVAC technology, superior comfort, and energy savings, this combination sets a new standard of excellence. Highly recommended!
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Breaks Constantly

This app was updated once since I have had it 3 years ago. Since then, I have had to have EcoNet reset my water heater three or for times. And then randomly it will stop following the schedule and in the evening or the morning we will not have hot water. The fix is to turn the schedule on and off, but I have no warnings when this will happen. It happens about every 3-6 months.
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