A Disappointing Mobile Banking Experience from SCB
I am extremely disappointed with the SCB mobile banking app for retail users. Compared to almost every other banking app, including those of government-owned banks, it falls far behind in terms of performance, design, and usability.
The app loads very slowly, the interface looks outdated, and the overall user experience feels like it belongs to a much older era. Navigation is not intuitive, and many basic tasks take longer than they should because of the app's poor responsiveness.
For a multinational bank with SCB's reputation, providing such an outdated and inefficient mobile banking experience is simply unacceptable. Customers expect a modern, fast, secure, and user-friendly app that meets today's banking standards. I sincerely hope SCB takes customer feedback seriously and invests in a complete redesign and significant performance improvements.
The app loads very slowly, the interface looks outdated, and the overall user experience feels like it belongs to a much older era. Navigation is not intuitive, and many basic tasks take longer than they should because of the app's poor responsiveness.
For a multinational bank with SCB's reputation, providing such an outdated and inefficient mobile banking experience is simply unacceptable. Customers expect a modern, fast, secure, and user-friendly app that meets today's banking standards. I sincerely hope SCB takes customer feedback seriously and invests in a complete redesign and significant performance improvements.
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Not working
When try to convert purchase-in emi. As soon the click its stops working
Poor interface
The app interface is outdated and not user-friendly. It is often slow and buggy, making transactions frustrating. Adding and managing beneficiaries is confusing, and the overall user experience needs significant improvement. The app should be faster, more stable, and easier to navigate. ⭐☆☆☆☆
Ridiculous app
One of the worst banking app to exist
Service
Worst banking application I have ever experienced
Fix it ASAP for better customer experience.
App Performance: I have noticed significant loading times immediately upon opening the app. This appears to be a software performance issue that affects the initial user experience.
- Privacy and Security: Currently, the app displays my full account balance immediately after login. This is a security concern when using the app in crowded places. I suggest hiding the balance by default and allowing users to view it manually by clicking a "show balance" button.
- Navigation: I have encountered several pages within the app that lack a clear "back" button. While there is a sidebar, navigating through multiple options often leads to pages where it is difficult to return to the previous screen.
- Home Page Interface: To make the app more user-friendly, I recommend adding quick-access icon buttons on the home page for features such as Transfer Money, Send Money, View Offers, QR Payments, and Transaction History.
- Card Management: It would be helpful to have a card-like interface for debit and credit cards that displays the respective balances within that view. and view statements options.
I believe these updates would make the application much more intuitive and enjoyable for all customers. Thank you for taking the time to consider this feedback.
- Privacy and Security: Currently, the app displays my full account balance immediately after login. This is a security concern when using the app in crowded places. I suggest hiding the balance by default and allowing users to view it manually by clicking a "show balance" button.
- Navigation: I have encountered several pages within the app that lack a clear "back" button. While there is a sidebar, navigating through multiple options often leads to pages where it is difficult to return to the previous screen.
- Home Page Interface: To make the app more user-friendly, I recommend adding quick-access icon buttons on the home page for features such as Transfer Money, Send Money, View Offers, QR Payments, and Transaction History.
- Card Management: It would be helpful to have a card-like interface for debit and credit cards that displays the respective balances within that view. and view statements options.
I believe these updates would make the application much more intuitive and enjoyable for all customers. Thank you for taking the time to consider this feedback.
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Worst banking app in Bangladesh
They added security to prevent taking screenshots. But after a transaction if I want to share the transaction details to the receiver there no way to do that. All others banking app has sharing option.
The UI are very complex and slow.
The UI are very complex and slow.
Worst banking app of Bangladesh , Useless!!
This app is the worst banking app I’ve ever used. Poor UI, useless login system, web based interface, in every step there is a glitch, no one to hear customer complaints. Just a garbage.
Bug issues
Each and every time why I must register to alert messages?? I register every time but I popped out always. 👎
Credit Card section is horrible and no Bank to MFS transfer facility!
Credit card section is hard to navigate and extremely confusing. Even when you pay the balance statement it doesn’t update to the current balance and leads to more confusion. and also, you can’t send money from card to Bkash or any other MFS.
extremely poor features and UI
Poor UI and no useful features, cant easily download 1year worth statement, cant open DPS or apply for FDR. Even local govt bank sonali bank’s interface is better!!! I just want to make some time to quit SCB and move to brac or EBL already!
Interface and features
Most outdated interface as a banks app. Also everything is not functional & very limited features. I regret to go with SCB BD
The worst app in Bangladesh
This is the worst app among all the banking apps in Bangladesh.
1. It logs out all of a sudden while transferring money. No idle time but session expires for no reason.
2. No information is found on the surface. It’s been 5 years and still I have to ransack the whole app to find out what I’m looking for.
3. My account id and password was disabled because I use my face-id and not the username manually. How stupid!!! Can’t even change expired password. Every time I enter all the information, it refreshes without any error message and asks for the same entry again and again.
I can keep going for many more.
1. It logs out all of a sudden while transferring money. No idle time but session expires for no reason.
2. No information is found on the surface. It’s been 5 years and still I have to ransack the whole app to find out what I’m looking for.
3. My account id and password was disabled because I use my face-id and not the username manually. How stupid!!! Can’t even change expired password. Every time I enter all the information, it refreshes without any error message and asks for the same entry again and again.
I can keep going for many more.
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Extremely Bad experience
Even the local banks provide better apps. This is the worst banking app I’ve ever used.
Bad UI UX
worst app ever.
Worst
Probably the worst banking app in Bangladesh, please try to learn something from City bank or Brac Bank.
not user friendly
Please improve this
Not user friendly and inbox system is disgusting
All the time i open the app i need to enable inbox… what a joke
Disgusted
I use 3-4 bank apps. None of them are as lame as this one. Not at all user friendly, very complicated, and unnecesary bugs. Please invest some money into your app. This is obsolete technology. Please upgrade it to the bare minimum as other banks are doing
Product Manager - Robi
I have been trying to reach out the customer service simply to generate a bank statement outside of Bangladesh. This app does not allow to download statements if it’s more than 6 months old! There is human interaction in the customer service number! While other smalls banks have this service built in their apps! Utterly frustrating!!
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