Needed to be better
This app so bad and it makes SCB look so unreliable and incompetent. Can be annoyed most time
Safe and reliable
The app is fully loaded. I can do investment, local and international transfers seamlessly. I have my family abroad set up as saved beneficiaries and processing is fast.
App does not work accordingly
I will appreciate if you could upgrade and fix the issues with this app. The option to upgrade account leads to a broken page. There is no immediate or even no response when I send emails to comment on how badly this app or the online banking service. I believe this is supposed to be an international bank so the standard should be up to par.
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Response from developer
Hi, this is not the experience we would like you to have. Please send us a message via DM on X (formerly known as Twitter) - @StanChartNG or inbox to our Facebook page Standard Chartered Nigeria with reference number APP25_1913342 and our team will assist you accordingly. ~AS
Poor and very old UI/UX
This app is long overdue for a new look!
Navigating around the menu has never been easier and friendly. It’s time to change that!
Sanction a new project and get your developers to work on a new and improved version please!
Navigating around the menu has never been easier and friendly. It’s time to change that!
Sanction a new project and get your developers to work on a new and improved version please!
App keeps deactivating
The app keeps reinstalling and deactivates my mobile key.. i will have to re-register.
Once i log out and want to open the app.. same issue.. I have notified your staffs for over a year and nothing has been done.
Also..include a receipt pop up page..when funds are transferred out just like other banks do on your app..
Once i log out and want to open the app.. same issue.. I have notified your staffs for over a year and nothing has been done.
Also..include a receipt pop up page..when funds are transferred out just like other banks do on your app..
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SC key
The app keeps asking me to register for SC KEY every single time I want to login. Even on the web. This is frustrating.
Not user friendly
Make the app easy for people to navigate. It looks so technical and complicated
Worst service ever
I’ve been with the bank for over 8 years. In the last couple years. I’ve been experiencing issues transferring funds between Standard Chargered Bank and other NG banks. Both inwards and outwards. This problem remains unsolved. I hate the purpose of a bank if u can’t transact with other banks in the same country?
Customer service is a nightmare. It’s not even intuitive how to contact them. The app doesn’t give you the options. This is 2025 and to be honest, as customers, we expect better service.
I’ve moved out all my funds and now considering closing my account.
Sorry I loved standard chartered in the past but I think it’s time to move on.
Customer service is a nightmare. It’s not even intuitive how to contact them. The app doesn’t give you the options. This is 2025 and to be honest, as customers, we expect better service.
I’ve moved out all my funds and now considering closing my account.
Sorry I loved standard chartered in the past but I think it’s time to move on.
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No search for banks and contacts, also no receipt in app to share.
This is 2025 and yet certain things that should be easy to get are missing.
1. The app has no search function to let you get to banks easily.
You need to manually scroll to get banks, contacts.
2. There is no receipt to generate in the app. So when you do transfers there is no way to let the other person know.
1. The app has no search function to let you get to banks easily.
You need to manually scroll to get banks, contacts.
2. There is no receipt to generate in the app. So when you do transfers there is no way to let the other person know.
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horrible interface
Use opay, use moniepoint or other financial institutions and it’s obvious how poor this app is, horrible app. Go and copy opay’s UI
Investment Profile
App doesn’t work when you try to create an investment profile. It just crashes and you’ll have to close the app before it works.
Mobile App improvements
Work on your app to be able to search for banks and saved beneficiaries for transfers without having to scroll through the entire list of banks and saved beneficiaries. The present app is very frustrating as you spend so much time manually searching for recipients bank and saved beneficiaries for transfers.
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Response from developer
Hi, this is not the experience we would like you to have. Please send us a message via DM on X (formerly known as Twitter) - @StanChartNG or inbox to our Facebook page Standard Chartered Nigeria with reference number APP25_1755453 and our team will assist you accordingly. ~PN
Poor system efficiency
This app needs a lot of optimization. It’s very slow. It does not give search option for banks-one has to scroll. Overall, the system efficiency is horrible.
The Interface
I would love if the user interface is made easier, you have to go pass 2 pages to make a transfer and that make it boring. Aside from that, every other thing is cool
Response from developer
Hi, this is not the experience we would like you to have. Please send us a message via DM on X (formerly known as Twitter) - @StanChartNG or inbox to our Facebook page Standard Chartered Nigeria with reference number APP25_1724162 and our team will assist you accordingly. ~TS
Outdated app
The design is terrible and not intuitive, it’s sloppy and buggy. Most importantly it’s constantly restricting my transactions saying I should remove the saved beneficiaries when in fact I’m not sending money to a saved beneficiary! Please fix this is unacceptable. Look at GT bank and copy if possible!
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Not receiving OTP
I have tried to open an account for weeks now on this mobile app. I have failed to receive an OTP and the customer service is extremely unhelpful
App
Terrible app honestly. It keeps saying to re-register after almost every few hours, sometimes even more than 5 times in a day. It is incredibly exhausting. Face ID login also does not work since years ago after changing my previous device. Terrible experience.
Response from developer
Hi Umarees, this is not the experience we would like you to have. Please send us a message via DM on X (formerly known as Twitter) - @StanChartNG or inbox to our Facebook page Standard Chartered Nigeria with reference number APP24_1687751 and our team will assist you accordingly. ~SM
App is too old
Please help us upgrade the app it’s too old, very stressful to use
Your banking system is terrible
Your banking system is so bad, I will never use your bank again, everything about your bank is bad
Observation
Please provide a search option for selecting a bank to send money, as this would make the transaction less stressful.
