Phenomenal
Response from developer
Hey Jajpreet, Reading this truly made our day! We are so glad you're enjoying earning Scapia Coins on your spending and putting them towards your travels. Thank you for recommending us.
Best forex card
Response from developer
Thank you for sharing such a thoughtful review! We're delighted to know Scapia has been your trusted travel companion over the past 1.5 years. It's wonderful to hear that the zero forex experience, domestic lounge benefits, rewards, and easy-to-use app have added value to your travels. Your recommendation truly means a lot to us. Wishing you many more rewarding adventures ahead! 💙
Avoid If You Expect Customer Support
A payment-related issue led to charges being added to my account. I immediately contacted customer support and was informed that the matter would be reviewed. What followed was months of emails, escalations, and repeated follow-ups. Responses took weeks, sometimes months, and I was continuously redirected between teams.
While I was actively following up, additional charges kept getting added to the account. The disputed amount kept increasing, not because I ignored it, but because the issue remained unresolved for an extended period. Despite more than 20 emails, multiple calls, and escalations, I struggled to get clear answers.
The most disappointing part was receiving collection calls and payment reminders while my emails remained unanswered. Even after a reversal was eventually offered, further follow-ups were required just to get basic clarifications.
I have used credit cards for many years and have never experienced such poor communication, lack of ownership, and delayed resolution from a financial services provider.
The card itself may be good, but if you ever need customer support or dispute resolution, be prepared for a very frustrating experience. ⭐☆☆☆☆ (1/5)
Response from developer
Hi there, We're truly sorry to hear about your experience and completely understand how frustrating and disappointing this must have been. This is not the experience we want for our customers. Please write to us at care@scapia.cards with your registered details and a brief description of your concern, along with the ticket ID if you have one. Use the subject line SM-4025276532, and our team will review your case and assist you with priority.
Scapia offers one of the cleanest and most user-friendly credit card app experiences. The interface
Real-time transaction updates, instant reward tracking, and seamless bill payments make the overall experience reliable and hassle-free. The app performance is smooth with minimal lag, and the onboarding process is straightforward.
A good choice for users looking for a smart travel-oriented credit card with a well-designed app experience.
Response from developer
Hey, thank you for taking the time to share such a detailed review! We’re delighted to know the app experience, rewards system, and overall travel benefits have been working so well for you. Creating a smooth, reliable, and modern experience for travellers is exactly what we aim for, and feedback like this truly means a lot to us.
