Application is very bad
Since they change its name the app got really bad. It opens once every 10 trials. Can I just book movies in peace?? Please go back to the old version
From AMC to i dont see !
I have been a loyal customer for years, going back to the AMC Cinemas days, which makes the direction Scene Cinemas has taken especially disappointing.
One of my biggest frustrations is the Daera loyalty program. I accumulated points and rewards over years as a loyal customer, and after the transition from AMC to Scene Cinemas, the value I had built up through that loyalty was disrupted. Customers who supported the brand for years should never feel that their accumulated loyalty simply disappeared during a rebrand.
I also do not understand abandoning the AMC identity that customers had grown familiar with and replacing the recognizable red branding with green. A lot of customer recognition and emotional attachment had been built around AMC over many years.
Movie scheduling is another major problem. Some films seem to receive extremely short theatrical runs, sometimes around two weeks, while other films remain available for one or two months. This makes it unnecessarily difficult to plan a visit. More consistent scheduling and better advance visibility would help enormously.
Private cinema rental is also far more complicated and confusing than it should be. Something marketed as a premium experience should have a simple booking process, clear pricing, availability, movie choices, and confirmation directly inside the app.
The notification situation is particularly annoying. The app sends advertising and promotional notifications, yet I cannot find a clear option inside the app to disable marketing notifications while keeping important notifications such as bookings, tickets, account information, and service alerts. Advertising should be opt-in or, at minimum, have a separate switch.
I also could not find a meaningful dedicated discount for people with disabilities or elderly customers. For a major cinema operator in Saudi Arabia, I would expect accessibility and inclusion to extend beyond physical access to pricing and customer benefits as well.
There are positives. Scene remains one of the more affordable cinema options in Saudi Arabia, and the staff are genuinely one of the best parts of the experience. After years of visiting, many of them make the cinema feel familiar and welcoming, almost like family.
The app itself has also improved over the last few updates. It feels faster, smoother, and noticeably less laggy than before.
But better app performance does not compensate for losing customer loyalty value, confusing private cinema rentals, inconsistent movie schedules, unwanted advertising notifications, limited customer controls, and the lack of meaningful benefits for elderly customers and people with disabilities.
Scene inherited customers who spent years building a relationship with AMC. It should be building on that loyalty, not making longtime customers feel that everything started again from zero.
One of my biggest frustrations is the Daera loyalty program. I accumulated points and rewards over years as a loyal customer, and after the transition from AMC to Scene Cinemas, the value I had built up through that loyalty was disrupted. Customers who supported the brand for years should never feel that their accumulated loyalty simply disappeared during a rebrand.
I also do not understand abandoning the AMC identity that customers had grown familiar with and replacing the recognizable red branding with green. A lot of customer recognition and emotional attachment had been built around AMC over many years.
Movie scheduling is another major problem. Some films seem to receive extremely short theatrical runs, sometimes around two weeks, while other films remain available for one or two months. This makes it unnecessarily difficult to plan a visit. More consistent scheduling and better advance visibility would help enormously.
Private cinema rental is also far more complicated and confusing than it should be. Something marketed as a premium experience should have a simple booking process, clear pricing, availability, movie choices, and confirmation directly inside the app.
The notification situation is particularly annoying. The app sends advertising and promotional notifications, yet I cannot find a clear option inside the app to disable marketing notifications while keeping important notifications such as bookings, tickets, account information, and service alerts. Advertising should be opt-in or, at minimum, have a separate switch.
I also could not find a meaningful dedicated discount for people with disabilities or elderly customers. For a major cinema operator in Saudi Arabia, I would expect accessibility and inclusion to extend beyond physical access to pricing and customer benefits as well.
There are positives. Scene remains one of the more affordable cinema options in Saudi Arabia, and the staff are genuinely one of the best parts of the experience. After years of visiting, many of them make the cinema feel familiar and welcoming, almost like family.
The app itself has also improved over the last few updates. It feels faster, smoother, and noticeably less laggy than before.
But better app performance does not compensate for losing customer loyalty value, confusing private cinema rentals, inconsistent movie schedules, unwanted advertising notifications, limited customer controls, and the lack of meaningful benefits for elderly customers and people with disabilities.
Scene inherited customers who spent years building a relationship with AMC. It should be building on that loyalty, not making longtime customers feel that everything started again from zero.
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Bad booking experience
I booked the tickets through the website. It is not user friendly, not asking of the city before choosing the film . I discovered that the branch is in jeddah while I am living in khobar. Customer service told me I cannot refund and even I the money cannot be returned to my wallet and book the right branch .
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الرياض
الله لا يوفقهم حجزت في بنوراما با الغلط ابي احجز في الرياض قلري اقولهم يا رجعو فلوسي او بدلو الحجز من بانوراما الي الرياض قلري يقولون لا حسبي الله عليكم وا نعم الوكيل
super upset
paid more then 100 riyal for spiderman brand new day tickets, months prior. movie got cancled bc their film didnt arrive on time said i would get a full refund, even emailed them, always autmatic repsond. never lets me contact them even in working hours AND didnt get the refund only gave me a cash back of 24!!?!!? riyals so disappointed and frustrated with this dont use this app
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Fraud
1st time i got problem online booking cinema. I booked and sudden failure booking. I did not get message directly from the bank so i did not noticed It deducted on my account 248sr.
Logo + Color
With all due respect, the rebranding logo + colors bring severe headaches, also giving a hospital. Green is not for cinema theaters.
My loyalty points are all gone
Thanks scene cinemas for taking away all my loyalty points that I was accumulating for years with no warning. Thanks a lot
Forcing people to dark mode!!!
There are people who have vision issues and can’t see well in this stupid dark mode. My phone is all light but this app forcing the dark mode and the txt size is extremely tiny!!!!
Very complicated
Not a friendly Aap wandering if this for a reason not to get the offers!!
Bad experience
You can’t change your booking or cancel bad service
Fix this bug please
There’s a really annoying glitch where it wont show a sign in button. I already have points on my account and i can’t use them because i can’t sign in to my account. Really unfortunate.
Rewards not showing
I used to book with AMC a lot. I even reached the gold tier however all my rewards got lost and they don't show anymore in the AMC app. So I stopped booking with AMC and went for VOX cinemas.
Update request
I love everything about AMC cinema!
After buying popcorn and filling up my drink, I found out my show is in a different city 😩😂
I suggest selecting the location first or hiding unwanted locations when logged in. This will prevent end user like to buy tickets with the wrong location.
A free tip from an engineer who hope to see it implemented soon.
After buying popcorn and filling up my drink, I found out my show is in a different city 😩😂
I suggest selecting the location first or hiding unwanted locations when logged in. This will prevent end user like to buy tickets with the wrong location.
A free tip from an engineer who hope to see it implemented soon.
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تعامل الموظفين سيء
كان ودي اعطي تقييم اقل من نجمه.
ولا انصح بهذا الفرع والموقع نهائيا……
الغرض من دور السنما هو الاسترخاء والترفيه وراحه البال ، وليس المشاجرات والاستفزاز والتعالي على الزبون الدافع .
الموظف السيئ دائما يعكس افعاله وتصرفاته على الشركة محليه او العالميه AMC التي وضعت قوانين وضوابط واضحه لخدمه الزبون ، فكيف تمسح الاداره بوضع موظف جاهل بحقوق الزبون الدافع؟
فما بالك إذا كان الموظف يقل أدبه ويتعالى على الزبون الدافع .
هل يصح وضع قوانين بدون لوائح تحدد القانون واضحه للجميع ؟
هل اي موظف يقرر بنفسه كيف يتعامل مع الزبون ، ام هناك أداره دربت ووضحت لموظفيها الأسلوب والطريقة والقانون المطبق .
إذا هذا يعتبر فشل إداري ، وضع موظف غير لائق في مكان يتعامل فيه مع الزبو ن الدافع ، يعكس على الاداره والشركة كلها.
الحمد لله لوجود شركات ودور سنما اخرى منافسه ، وتعلم كيف تقدر الزبون الدافع ، وليس مجبورين على AMC
لا انصح بAMC
👎🏼
ولا انصح بهذا الفرع والموقع نهائيا……
الغرض من دور السنما هو الاسترخاء والترفيه وراحه البال ، وليس المشاجرات والاستفزاز والتعالي على الزبون الدافع .
الموظف السيئ دائما يعكس افعاله وتصرفاته على الشركة محليه او العالميه AMC التي وضعت قوانين وضوابط واضحه لخدمه الزبون ، فكيف تمسح الاداره بوضع موظف جاهل بحقوق الزبون الدافع؟
فما بالك إذا كان الموظف يقل أدبه ويتعالى على الزبون الدافع .
هل يصح وضع قوانين بدون لوائح تحدد القانون واضحه للجميع ؟
هل اي موظف يقرر بنفسه كيف يتعامل مع الزبون ، ام هناك أداره دربت ووضحت لموظفيها الأسلوب والطريقة والقانون المطبق .
إذا هذا يعتبر فشل إداري ، وضع موظف غير لائق في مكان يتعامل فيه مع الزبو ن الدافع ، يعكس على الاداره والشركة كلها.
الحمد لله لوجود شركات ودور سنما اخرى منافسه ، وتعلم كيف تقدر الزبون الدافع ، وليس مجبورين على AMC
لا انصح بAMC
👎🏼
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Many application errors
I wanted to book a ticket in Khobar they sent me a ticket in Riyadh
Cancel ticket
There is no option to cancel your booking ticket. If you Inquire with the customer, they will tell you to cancel the apps, but how will it happen if you don't do it?
About the movie’s
Every month they show us a movie that is so great in the “coming soon” and as soon as the date comes the movie disappears, they’ve done this more than 5 times which i hate.
Great as always but now there’s a bug in the app and website
The app is great as always, but recently there’s a bug in the app and website which won’t allow me to buy food and drinks online and also there’s an error after buying a ticket, it takes my money and giving me an error, please get rid of the bug in the app and website
the best theater app
To be honest the best theater all ever made
