Inability to find bank
Whenever I contact support, I do not receive a specific explanation for the issue or any clarity on when it will be resolved. I would appreciate a transparent update and a concrete resolution to this matter.
Response from developer
Hi, we're sorry to hear about your experience and the delay. We'd like to look into this for you. Could you please share the email address or phone number associated with your ScopeX account, or contact us via the in-app chat? This will help us identify your account and investigate the issue further. Thank you!
Annoying bugs, not really usable
It gets worse during transfers: I enter recipient details, proceed through the flow, and only at the final step does the app claim the recipient isn’t verified then deletes all the information I just entered. After repeating this 5-6 times, it’s beyond frustrating.
This feels less like a minor glitch and more like a broken core feature.
Slow transfer process
In the application it’s showing that transfer is in process but on my email it’s showing that your transfer has been failed and the amount is already debited from my German bank.
I don’t know what to do now . I have already contacted support team still my problem hasn’t been resolved
Response from developer
Hi Vedant, We're truly sorry for the trouble this caused! An unexpected issue on our partner's end led to the delay. Your transaction was prioritized and processed as soon as the issue was resolved. We know how stressful this must have been, and we're working hard to make sure it never happens again. Thank you so much for your patience and understanding, we really appreciate it!
Unsatisfied
Response from developer
Hello Gitaljali. We are deeply sorry for the delay and understand how stressful it must have been, especially given the urgency of your situation. We strive to complete all transfers as quickly as possible, but sometimes, external factors can cause delays. Your transfer was completed within 2 days, and we apologize for not providing you with timely updates during this time. We recognize how important this was for you and are working hard to improve our communication and response times. We sincerely apologize again for the inconvenience
Best app for money transfer
Response from developer
Thank you so much! This review genuinely made us smile. So happy to hear you're loving the app. We've been working hard on making transfers faster and smoother, and it means a lot to hear that you've noticed the difference. Our Support team will absolutely love hearing this. Thank you for your continued support and trust💙.
