Inability to find bank
Whenever I contact support, I do not receive a specific explanation for the issue or any clarity on when it will be resolved. I would appreciate a transparent update and a concrete resolution to this matter.
Response from developer
Hi, we're sorry to hear about your experience and the delay. We'd like to look into this for you. Could you please share the email address or phone number associated with your ScopeX account, or contact us via the in-app chat? This will help us identify your account and investigate the issue further. Thank you!
Annoying bugs, not really usable
It gets worse during transfers: I enter recipient details, proceed through the flow, and only at the final step does the app claim the recipient isn’t verified then deletes all the information I just entered. After repeating this 5-6 times, it’s beyond frustrating.
This feels less like a minor glitch and more like a broken core feature.
Slow transfer process
In the application it’s showing that transfer is in process but on my email it’s showing that your transfer has been failed and the amount is already debited from my German bank.
I don’t know what to do now . I have already contacted support team still my problem hasn’t been resolved
Response from developer
Hi Vedant, We're truly sorry for the trouble this caused! An unexpected issue on our partner's end led to the delay. Your transaction was prioritized and processed as soon as the issue was resolved. We know how stressful this must have been, and we're working hard to make sure it never happens again. Thank you so much for your patience and understanding, we really appreciate it!
Unsatisfied
Response from developer
Hello Gitaljali. We are deeply sorry for the delay and understand how stressful it must have been, especially given the urgency of your situation. We strive to complete all transfers as quickly as possible, but sometimes, external factors can cause delays. Your transfer was completed within 2 days, and we apologize for not providing you with timely updates during this time. We recognize how important this was for you and are working hard to improve our communication and response times. We sincerely apologize again for the inconvenience
Best app for money transfer
Response from developer
Thank you so much! This review genuinely made us smile. So happy to hear you're loving the app. We've been working hard on making transfers faster and smoother, and it means a lot to hear that you've noticed the difference. Our Support team will absolutely love hearing this. Thank you for your continued support and trust💙.
Safe & quick
Also i recommend this app to transfer your money and save your time.
Response from developer
Wow, thanks so much for sharing your experience, Hiren! We’re so happy to hear the app’s making things easier for you. Your recommendation means a lot to us🙌 Thanks again for your continued support!
Easy and fast
Best App for NRI- 0 charge and extra money
Bad Support
Feels like Beta version
2 of my transactions got cancelled. Reason: Unknown
I tried to change the address. But could not. Customer service said, you cannot change the name, number, email and address. And you cannot create a new account!!! What!!??? The team must look into this issue.
Response from developer
Hey there, we're sorry to hear about the issue you encountered. The issue has already been resolved, and you should now be able to complete your verification with your German number successfully. If you need any further assistance with your onboarding, please don’t hesitate to reach out to us at contact@scopex.money our support team will be happy to help. We truly appreciate the opportunity to improve your experience and look forward to hearing from you!
Congested UI+ Money displayed in scopex
Also the balance amount is shown on the scopex screen. Why? You just need an approval for transfer. You are accessing way too much user information.
Quick and Clear Resolution
Varghese Shaji
Surprisingly good
Top App für Auslandsüberweisungen!
Response from developer
Hello Romit. Thank you so much for your kind words! We're thrilled to hear you've had a great experience with our customer support and services. Your feedback motivates us to keep delivering the best service possible. Thank you for choosing ScopeX
Customer service at its peak
Transfer is easy
The best part? The exchange rates are actually better than what I see on Google most days. I’ve used other apps before, but ScopeX feels faster and more transparent.
Only thing I’d say is that the app is still growing, so sometimes there are small bugs or wait times—but their support team has been helpful when I needed them.
If you send money home often like me, I’d definitely recommend giving ScopeX a try. It’s safe, easy, and does what it promises.
Response from developer
Hello Saurabh Thank you for the great review! We’re happy to hear you had a smooth transfer and got the best exchange rate. We appreciate your recommendation!
Bad experience with Scopex
Response from developer
Hello Hilal. We’re very sorry for the delays you faced and for the miscommunication around your transfer timeline. We understand how frustrating this experience must have been, especially after a recommendation from a friend. We take your feedback seriously and are actively working to improve both our processing times and customer support responsiveness.
It’s just really good with service and customer care
Response from developer
Hello! Thank you so much for the glowing review! We're thrilled to hear that you had a great experience with both our customer care and conversion rates. Your recommendation means a lot to us, and we’ll continue working hard to provide the best service possible.
Worst service and no customer care
Response from developer
Hello. We sincerely apologize for the confusion caused by the "Transfer Completed" email, and for the delay in your transfer. We understand the urgency of your situation, and it’s clear we fell short in meeting your expectations. If you still have any concerns or need further assistance, please contact us directly at contact@scopex.money. We have also taken care to ensure that all support queries are responded to promptly. Thank you for your patience, and again, we apologize for the inconvenience caused.
