App
You can’t do anything on it
Useless
No option to add recipients so can’t use it for anything
Not enough functions
The app is limited in what you can do with it. Can’t add payees and can’t create Interac e-transfers. Deleting the app and will need to do it online.
No Interac e-transfer support
I switched after using BMO and CIBC’s equivalent and have this to say:
BMO Cash management app is by far the best, industry leading. Great functionality including basics like Interac e-transfer!
CIBC is the worst of the 3
ScotiaConnects is not far from CIBC. How could you not have Interac E-Transfer or see simple account history last 30 days?
BMO Cash management app is by far the best, industry leading. Great functionality including basics like Interac e-transfer!
CIBC is the worst of the 3
ScotiaConnects is not far from CIBC. How could you not have Interac E-Transfer or see simple account history last 30 days?
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Owner
Absolutely terrible product
Everything that makes their personal banking app useful and easy did not transfer to the business app
Over complicated and confusing
Everything that makes their personal banking app useful and easy did not transfer to the business app
Over complicated and confusing
Do not install this app!
1) The app isn’t free, it’s $2/mo for “Government charges”. The charges are optional, but you cannot opt out of them. Doesn’t matter if Scotiabank confirms that you’re opted out, you’re still being charged for this app.
2) Your advisor says you need the app. You don’t. Don’t sign up for it, it’s separate paperwork for no added benefit.
3) The easiest way to get rid of ScotiaConnect is to close your account with Scotia. Wish I was joking.
4) When you get fed up with Scotiabank and try to close your account, the ScotiaConnect account you stop you. Even if the advisor says “just call us up and we can close your account”, it’s a 2-month headache of consistent followups, because of ScotiaConnect (this app)
Don’t install the app.
2) Your advisor says you need the app. You don’t. Don’t sign up for it, it’s separate paperwork for no added benefit.
3) The easiest way to get rid of ScotiaConnect is to close your account with Scotia. Wish I was joking.
4) When you get fed up with Scotiabank and try to close your account, the ScotiaConnect account you stop you. Even if the advisor says “just call us up and we can close your account”, it’s a 2-month headache of consistent followups, because of ScotiaConnect (this app)
Don’t install the app.
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Scotia Business is true garbage
I've been with scotia personal banking services for a long time and opened a business account in the past 6 months. Nothing but headaches on the business side. Experience is really bad. Tried opening a business account with TD, wow everything just works. Also for the personal accounts, seemless. I'll be moving everything over to TD as soon as possible. Whoever is in charge of Scotia business division should pay very close attention to all the bad reviews. Borderline unusable.
P.S. Why do I have to get a special digital token app to log in when otp has been the standard for so long already?? Let me use 1Password or whatever I want!!
P.S. Why do I have to get a special digital token app to log in when otp has been the standard for so long already?? Let me use 1Password or whatever I want!!
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Delete this now
Having to pair this app with a digital token makes this login almost impossible due to insufficient timing. Once I logged in, the options to add users are not there like on the desktop (which locked me out with a bad gateway page) When I was inside the phone app and I clicked the home button, it logged me out to the login page again! Beyond frustrating. Scotiabank please sort out your business banking so it’s as usable as your personal banking.
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Why can’t you guys use the personal banking app for business?
Why do you guys have such bad platform for business side?
LOCKED MY ACCOUNT
This is the worst and most frustrating app I have come across. This app deserves 0 stars. I entered all the correct info and digital code and it glitched to a loading screen and now it says that my account is lock. Don’t install this app.
Do better
I have never used a less functional app than this one. And frankly I cannot honestly say I have used this one because it has never worked beyond the login screen.
Login issues. No Face ID available, you have to use a token every time, but the token app does not allow you to copy and paste. Plus if you enter your username/password info then go look up your token number and come back to the app, it crashes.
Seriously scotiabank, I have been a customer since I moved to Canada but this app wants me to rage quit and go to RBC. How am I supposed to use this for business? You have a perfectly functional app for everyday banking, so I know you are capable of creating something better but instead you are giving us something that would not pass a university course in app development.
Login issues. No Face ID available, you have to use a token every time, but the token app does not allow you to copy and paste. Plus if you enter your username/password info then go look up your token number and come back to the app, it crashes.
Seriously scotiabank, I have been a customer since I moved to Canada but this app wants me to rage quit and go to RBC. How am I supposed to use this for business? You have a perfectly functional app for everyday banking, so I know you are capable of creating something better but instead you are giving us something that would not pass a university course in app development.
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Change the name to ScotiaCANNOT
I wish there was a 0star option here
Mobile app
It is impossible to use a mobile phone to generate a token and to login ScotiaConnect on the same time.
What a waist of my time!
I have never seen such a poor design! Is anybody in charge at Scotiabank reading the horrible reviews?
What a waist of my time!
I have never seen such a poor design! Is anybody in charge at Scotiabank reading the horrible reviews?
Pure garbage
Every other bank app lets me login with Face ID. Not this one. This app does basically nothing. Have to input your password every time and the login is basically protecting nothing. I shouldn’t need to login every single time for an app that pretty much only shows me my balances. Can’t send wires. Can’t do anything.
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Crashes
So crashes does not work
What a piece of absolute garbage
0 stars. If you want this to use this you need at least two mobile devices there’s no way to see your Digital Token at the same time as you use this app on your phone so there is no “mobile banking”. Logging into any of their things is nearly impossible their main security feature is you can’t get to any of your money! we’re gonna lock it down even if it’s yours. This is starting to get to me. makes me want to move my account out of Scotiabank I’ve been with them for a few months and I hate almost everything about my experience dealing with them. Website sucks the business one especially. Personal banking site is better but it’s like they didn’t design these with any users at all so many things that I do on my other banking sites are not there. You need to re-develop this thing now such a piece of garbage
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Why not fix this app??!!
For approximately 12 months now, this app crashes every time I am asked to confirm submissions by entering my password and token info: every time I enter this info, the « ok » button and all else disappears from the main window and rolls up out of frame to the top, and cannot be brought back down. This leaves nothing in the main window and the only option is to cancel and to restart, ending right back in the same situation time after time. It makes this app completely useless for confirming submissions.
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I’ve never been able to use the app.
As soon as I start entering my digital token, the app crashes. It happens every time without fail, and I’ve never once been able to even sign into the app. Far and away the worst app I’ve ever “used” (though Ive never been able to actually use the app). Do better Scotiabank.
Brutal app. Lousy for a major bank. Fix it.
I’ve been with Scotiabank for a long time. They are getting worse and worse with everything but this ScotiaConnect app sets a new low. When I open it, virtually every time now, it says there’s technical problems and I have to phone a number, it won’t open. Of course, I call, wait forever and they say to uninstall it and reinstall it. Not exactly tech wizards or a solution to anything. Fix this app, it’s broken and very frustrating when you’re needing to transfer money. I’ve seen complaints for a long time but no fixes. I really don’t see customer service at all and don’t see this with Scotiabank lately. Used to be much better. I’d suggest another bank would do a better job.
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App
You need to Delete the app every week or more often.
Not good at all frustrating. They suggest to change your password. All that does is you run out of passwords to use.
Not good at all frustrating. They suggest to change your password. All that does is you run out of passwords to use.
