Worst App Ever
Only bank app that doesn’t allow their customer to make a “principal only” payment any day of the month. Have to wait until the first of the month. The bank is aware. Their response, “That’s not how the app was designed.” Third rate app at best.
XSXfinity Scam
Online checking
I don’t know if it’s just me or my age but I’m wishing you didn’t change the online bill pay, it’s so confusing for me now. I can honestly say I hate it. I have used it for probably 30 years and I’m considering changing to another bank.
MMaryLuhu
Used to be good
Before the upgrade the interface was intuitive. Now you can’t pay bills on a mobile device, the interface is confusing and non-intuitive. I have been slowly moving my money elsewhere.
FFrummie1111
Remote Deposit
Remote Deposit is a downgrade from the previous version. It doesn’t tell you what you need to write on the back of the check to be accepted. And no confirmation message that the check has been submitted. It’s also extremely finicky trying to line up the check perfectly
Ccph1285
Response from developer
Thank you for sharing your feedback. We’re sorry the Remote Deposit experience has been frustrating. We’ll share your concerns about endorsement instructions, submission confirmation, and check photo capture with our team as we work toward improving the process. We appreciate your input and the opportunity to make mobile banking easier for our members.
Disappointed in Website change.
I really miss the old website especially bill pay. The new website isn’t as user friendly and I don’t like the layout.
EEtain21
Response from developer
Thank you for sharing your feedback. We understand that adjusting to a new layout can be challenging, and we’ll share your concerns with our team as we work to improve the experience. On September 23, we introduced an updated Bill Pay experience with mobile-friendly screens and no more pinching or zooming. We invite you to give it a try, and our team is here to help if you need guidance.
