Great app for guests at Seabrook Island Club
I loved being able to view dining options, make reservations, check tee times, see upcoming events, and access live statements all in one place. Having real-time information at my fingertips really enhanced the overall experience and made my stay feel seamless.
A great tool that truly enhances the Seabrook Island experience.
Forced update and doesn’t keep credentials
Response from developer
Thank you for sharing your experience. We understand how frustrating it can be to encounter a required update when you’re trying to access amenities, especially while on the go. While app updates are necessary from time to time to improve functionality, security, and overall performance, we recognize that this can feel inconvenient in the moment. We appreciate your feedback and encourage you to share any access-related concerns directly with the Club, as our team is always happy to assist and help ensure a smooth experience for Members and guests.
Poor customer service
Response from developer
Thank you for taking the time to share your feedback. We’re glad the app generally served you well during your vacation on Seabrook Island, and we’re sorry to hear about the frustration caused by the erroneous charge after your departure. We understand how inconvenient that experience must have been. For any questions, concerns, or feedback related to amenity services or charges, we encourage Members and guests to work directly with the Club, as those matters are handled outside of the app itself. We appreciate you bringing this to our attention and value all feedback as we continue to improve the overall Member experience.
unnecessary
bring back physical cards.
Response from developer
Thank you for sharing your perspective. We understand that moving to a digital platform may feel inconvenient for some visitors, and we appreciate you taking the time to voice your concerns. The app was introduced to provide added convenience, security, and flexibility for many Members and guests, but we recognize that technology doesn’t fit every situation perfectly. We value feedback like this as it helps inform ongoing conversations about how best to serve our community, and we encourage guests to share any questions or concerns directly with the Club so our team can assist and explore available options.
