The first thing I did after 20 months
I love this app but it’s so much better
Not a great app
The wait times for all rides are not accurate - they are completely off (example: app said wait was 5 minutes for journey to Atlantis and it was actually 90 min).
Online App
I love being able to save time and purchasing parking snd tickets online
2026 new pass
August 2026. If SeaWorld doesn’t want people to renew passes at a lower price don’t advertise sales on passes. I’ve been told repeatedly it because I bought/renewed my pass on Black Friday.
****I’m still unable to link my platinum pass to my app. I made a new email address and it won’t find my current or previous passes. My receipts are in my original email address account but have to look at my pass with only my barcode and can’t use any technology in the park unless I talk to a person to access my benefits. Even scanning the QR codes for ride pictures in the park won’t download to photokeyonline.net. My email has been blocked from any perks online. November will be a year. My new 2026 pass won’t link to my app. Error states my email is already in use. I reported this issue through chat/email, no response back. Then in park to Guest Services at the front and pass member lounge. Helpful but no results. Then called helpful but it didn’t work after 72 hours. Please correct issue. 31792
****I’m still unable to link my platinum pass to my app. I made a new email address and it won’t find my current or previous passes. My receipts are in my original email address account but have to look at my pass with only my barcode and can’t use any technology in the park unless I talk to a person to access my benefits. Even scanning the QR codes for ride pictures in the park won’t download to photokeyonline.net. My email has been blocked from any perks online. November will be a year. My new 2026 pass won’t link to my app. Error states my email is already in use. I reported this issue through chat/email, no response back. Then in park to Guest Services at the front and pass member lounge. Helpful but no results. Then called helpful but it didn’t work after 72 hours. Please correct issue. 31792
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Fun
Essay to use
Easy and convenient
Very easy to navigate thru the website and able to answer all my questions
Orca show
Super entertaining, interesting, lots of information. So fun to see them do so many tricks and see all that they learn.
Sea web site
I use two different cell phones sea world block me from using one device I am platinum member I won’t be renewing next year
Useless
Login problematic with codes not arriving and password resets not being recognised. Once in, nothing works. Only seems to relate to Orlando.
Don’t use for wait times
App does show you where and when shows are, there are walking directions available. The map would be better if the location dot had directional orientation/heading tracking. Food ordering not as easy as Disney. Wait times are not accurate at all. Several rides we went to because of the wait time listed were grossly wrong, like 10 min on the app and 70 min at the ride entrance.
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2 Stars
Needs correct wait times for rides. Additionally having accurate maps and shortest routes is a must. There is no way to re center on the route.
Not Secure
Someone hacked our account and used it to purchase passes. We never used the passes and just asked for a refund but SeaWorld would not help at all. You get an overseas call center that has no interest in helping and they will lie to you to get you off the phone.
App is not bad…
The navigation is good, and the UI is nice, but the waiting times are very inaccurate.
Not a good app
The ride times are largely inconsistent, and the app is difficult to log in to
I love sea world and aquatics
I love sea world and aquatica
Easy to use
App is easy to use
Seaweed amazing!!!
Best park in all of Texas
Poor performance
The ride times are wildly inaccurate and the shows are incorrectly listed and do not list when they actually start
How the app works
How unfortunate that this park has such a disastrous and bad application as the one it has. Absolutely nothing can be done. The information does not link it with the rewards, with the purchases or with anything. Everything has to be done through phone calls or directly in the park. You waste more time in the guest service waiting to be attended to instead of being able to solve anything that is needed from the app. A good update is urgently needed.
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Wait times
None of the wait times were accurate it said 25 minutes on a ride but we waited for an hour and forty minutes. It said 5 minutes on a lot of other rides too, but none were accurate.
