SeaWorld Reviews: Is It Legit?

SeaWorld
SeaWorld
SeaWorld Parks & Entertainment Inc.

Customer Experience

Positive experience33.6% of reviews
Neutral10.2% of reviews
Negative experience56.3% of reviews

~ Based on 432 written reviews from the US App Store.

What users say about SeaWorld

Is SeaWorld Safe?

SeaWorld appears safe based on user ratings. AppsHunter Safety Score for SeaWorld is 98/100.

This assessment is based on 130,761 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.4% of ratings point to a safe experience
0.9% of ratings suggest some concerns
0.8% of ratings point to a risky experience

~ Based on 129,738 App Store ratings for SeaWorld.

Is SeaWorld Legit?

SeaWorld appears to be a legitimate app. AppsHunter Legitimacy Score for SeaWorld is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Seaworld San Diego

The chicken snack shack was amazing. The customer service was impeccable. The food was so yummy 10 out of 10 recommend

Sea world review

The sea world experience is one that goes beyond words. The staff is very friendly and so are the fish!
Lots of love,
Jaden

Horrible App Requires Account

Requires account just to see a map you cannot bypass the create account / sign-in screen no matter what you do. You also can’t get a paper map on property so you’re forced to create an account or already have one. Having a smartphone to have a map is one thing but requiring people to give you their info so you can track them is another. This should be stated on their website.
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The best

The best

Moe

Add an arrow to the ball showing my location to better gauge my direction

Not showing our new passes one is platinum the other is Silver

My wife and I have been a part of Sea World’s entertainment for many years. We just upgraded to platinum and silver. We still have the problem or the app is not bringing in the brand new members status and we are having a problem linking the card to the app And it’s been ongoing for a year now and yet to be fixed we have called multiple times
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The map

It’s a good app, decent layout, but the map is genuinely so hard to navigate, it doesn’t tell you what direction your going, and it barely even helps u with the map in general. Pls fix the map, like atleast tell me what direction I’m going 😭😭😭

Makes your SeaWorld day so much easier

Easy to use and very helpful.

Don’t use!

Don’t use to purchase tickets. It charged my card and didn’t give the tickets. Customer service said I have to wait 3-5 business days to get my money back. Now I have to purchase tickets again at the gate!!

Troy

Troy was awesome at seaworld Orlando Sesame Street carousel! W TROY he is awesome if you see him just clap for him

App doesn’t work

You need to create an account to even use the app but when you try to create one it just gives an error. Great product.

App Issue

The problem I’m having with this app and all other Busch Garden apps, is that I cannot add my passes into the app but it used to work. They are an app-based theme park and It’s been months since it went down and there is no time frame to fix it. This is very inconvenient and makes things very difficult.
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Lying wait times

Wait times listed as 5-10 minutes and the park is sold out.

Have to have an account

Why do I need to have an account and sign in, when I just want to know schedules and have a map?

3 stars

Drains your battery really fast other than that works great

Unable to link Season Passes

I’m giving this app two stars solely because, despite multiple attempts and hours spent waiting in line for customer service to update my profile, I still can’t link my passes or access the app’s features and functionality.

It’s extremely frustrating to have to rely on the website just to access the benefits I’m entitled to each month. After this much time and effort, I expected the app experience to work much more seamlessly.
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The first thing I did after 20 months

I love this app but it’s so much better

Not a great app

The wait times for all rides are not accurate - they are completely off (example: app said wait was 5 minutes for journey to Atlantis and it was actually 90 min).

Online App

I love being able to save time and purchasing parking snd tickets online

2026 new pass

August 2026. If SeaWorld doesn’t want people to renew passes at a lower price don’t advertise sales on passes. I’ve been told repeatedly it because I bought/renewed my pass on Black Friday.
****I’m still unable to link my platinum pass to my app. I made a new email address and it won’t find my current or previous passes. My receipts are in my original email address account but have to look at my pass with only my barcode and can’t use any technology in the park unless I talk to a person to access my benefits. Even scanning the QR codes for ride pictures in the park won’t download to photokeyonline.net. My email has been blocked from any perks online. November will be a year. My new 2026 pass won’t link to my app. Error states my email is already in use. I reported this issue through chat/email, no response back. Then in park to Guest Services at the front and pass member lounge. Helpful but no results. Then called helpful but it didn’t work after 72 hours. Please correct issue. 31792
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