Abysmal
I unfortunately have to use their lots every day for work. This company has been nothing but a pain, I have multiple tickets from them due to their app not working right that they refuse to dismiss. Currently the lot I park at isn’t even showing up on the app (most likely due to summer fest) and now I can’t pay for my parking in advance like I usually do. This company’s greed and shortcuts sickens me
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Functional
It’s functional but I don’t like the new redesign. The old version was simple and sleek.
Doesn’t Work
The one thing you need to do this app doesn’t let you do, park. You can’t confirm booking.
SCAM! Do not use!
As I discovered too late, they will make excessive charges on your credit card. There is no customer support. Emails go unanswered phone calls never result in talking to an actual person and are not returned. Stay away.
Do not use; do not park in their lots!
I don’t think I’ve ever written a review for an app, so when I tell you this is that bad… please believe me it’s that bad I felt obliged to leave one and let others know. Believe the other reviews calling it a scam. We used the app to pay for parking ahead of time and even checked with the staff before leaving the building about whether we were all set to leave with no issues at the gate. She confirmed yes. Lo and behold, when we get to the gate, we are prompted to pay again with no way to show we had already paid and nothing to scan from said app so we could leave. Couldn’t even re-locate the reservation through the app. (I definitely was charged on my card though) Because there is no staff in the actual garage, there’s no one to help you if there’s an issue - so we were forced to pay to exit. Mind you, the price we were given for prepaying was about $16 and at the gate we were charged $25. Please find other parking elsewhere or use a credit card that will allow you to dispute the charge should you encounter any issues. I will say we did not receive any tickets on our car like some other reviewers have mentioned.
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