Needs fairer treatment of staff and longer hours
We get incredibly low pay and often get booked on really short cleans with no option for overtime pay. I’ve had it multiple times where someone has bad products or wants way too much for the time you are given, and when they leave you a bad review because they don’t feel like paying they affect your score despite doing the best you can with the tools and time you were given. I often get offered cleans that will make me arrive late due to poor time management on the app - ie: cleans that are over an hour away and only being given half an hour to get there. Which again, affects customer service and your score. I get consistently very good reviews and communicate clearly, yet one person decides they won’t pay and I have to work (essentially) 6 hours a day for 3/4 hours work - because otherwise I just won’t get jobs.
Show more
Perfect
Really good app easy to use
Good tool for freelancers
I use Wecasa Pro to find cleaning jobs. There are quite a lot of assignments available in my area. The only small downside is that you sometimes need to be quick to book the listings. Overall, this is a very good app.
Terrible customer service
I am a worker and the service is terrible! It takes HOURS for a response. Also the pay is NOTHING compared to what you would earn as a private professional cleaner. I work to a VERY high standard for pennies. One of my clients paid 170 and I received 85 out of this. I understand they need to pay for insurance but that doesn’t cost over £100 per job. I am thinking of quitting - although they will probably disable my account because of this review.
Show more
Not Even If You’re Starving – Don’t Work for WeCasa
My experience with WeCasa was one of the worst I’ve ever had. In just two weeks of working with them, I have never felt so humiliated and undervalued by a company.
From my experience, WeCasa seems to care far more about protecting its reputation, keeping customers.
Customers can leave unfair or abusive feedback, and instead of properly investigating what happened, the company often offers them discount vouchers and expects the cleaner to either return and redo the job for free or accept financial penalties.
What disappointed me even more was how little understanding they showed when I had a genuine family emergency. Despite the circumstances, money was still deducted from my already low earnings.
The emotional stress, anxiety, and pressure are simply not worth it. I worked incredibly hard, only to deal with customers looking for faults where I genuinely couldn’t see any and expecting unrealistic results. Instead of supporting their workers, I felt the company always took the customer’s side.
I would not recommend WeCasa to anyone looking for a respectful and supportive place to work. Based on my experience, I wouldn’t recommend working there even if you were struggling financially. I hope the company starts treating its professionals with the respect they deserve, because without them, there is no business.
From my experience, WeCasa seems to care far more about protecting its reputation, keeping customers.
Customers can leave unfair or abusive feedback, and instead of properly investigating what happened, the company often offers them discount vouchers and expects the cleaner to either return and redo the job for free or accept financial penalties.
What disappointed me even more was how little understanding they showed when I had a genuine family emergency. Despite the circumstances, money was still deducted from my already low earnings.
The emotional stress, anxiety, and pressure are simply not worth it. I worked incredibly hard, only to deal with customers looking for faults where I genuinely couldn’t see any and expecting unrealistic results. Instead of supporting their workers, I felt the company always took the customer’s side.
I would not recommend WeCasa to anyone looking for a respectful and supportive place to work. Based on my experience, I wouldn’t recommend working there even if you were struggling financially. I hope the company starts treating its professionals with the respect they deserve, because without them, there is no business.
Show more
Massage Therapist
MT
Good
Good
Cleaner
Excellent
В
А
Margarita
Great very professional
Helpful
Nice app
Mr
5
Très bonne expérience
Pour ma part, il y a encore peu de clients car je suis au début, mais je reste confiante pour la suite et motivée à développer mon activité.
L’accompagnement pour le statut d’auto-entrepreneur est vraiment très utile et rassurant, surtout lorsqu’on n’a jamais créé d’activité auparavant. L’équipe nous guide du début à la fin, avec des explications claires à chaque étape, ce qui permet de se lancer plus sereinement et en toute confiance.
Les personnes sont également disponibles et réactives pour répondre à nos différentes questions, ce qui est très appréciable lorsque l’on débute et que l’on a besoin d’être rassuré ou accompagné rapidement.
Le site est très complet, avec beaucoup d’informations et de services proposés. Tout est bien expliqué, ce qui permet de comprendre facilement le fonctionnement de la plateforme, d’apprendre à mieux s’organiser et de progresser dans son activité.
Les horaires sont flexibles, ce qui est idéal pour s’organiser en indépendant et adapter son planning selon ses disponibilités.
Il serait également appréciable que les clients préparent un minimum leur logement avant l’intervention, afin de permettre un travail encore plus efficace et un service de meilleure qualité.
L’accompagnement pour le statut d’auto-entrepreneur est vraiment très utile et rassurant, surtout lorsqu’on n’a jamais créé d’activité auparavant. L’équipe nous guide du début à la fin, avec des explications claires à chaque étape, ce qui permet de se lancer plus sereinement et en toute confiance.
Les personnes sont également disponibles et réactives pour répondre à nos différentes questions, ce qui est très appréciable lorsque l’on débute et que l’on a besoin d’être rassuré ou accompagné rapidement.
Le site est très complet, avec beaucoup d’informations et de services proposés. Tout est bien expliqué, ce qui permet de comprendre facilement le fonctionnement de la plateforme, d’apprendre à mieux s’organiser et de progresser dans son activité.
Les horaires sont flexibles, ce qui est idéal pour s’organiser en indépendant et adapter son planning selon ses disponibilités.
Il serait également appréciable que les clients préparent un minimum leur logement avant l’intervention, afin de permettre un travail encore plus efficace et un service de meilleure qualité.
Show more
Response from developer
Bonjour, Un grand merci pour ce retour d'expérience Nous vous souhaitons une excellente journée et de nombreux rendez-vous à venir avec les clients Wecasa !
Mel
Good
Andre
Love the experience with wecasa
Timi
Good
Casa
…
Function
Simple layout easy to used
Ilham
It’s good to get extra money but as your permanent job…….😔you will not get offers every day
Excelente app and service
Excellent service
