Unnecessary data capture
Forced to download this app after booking on a separate site for ‘mandatory’ check in. Because you want my data. Not cool.
Broken
Nothing works. Terrible app made by amateurs
One big data scrape..
So unnecessary. And instills complete mistrust in a company who asks for data that is blatantly does not need. Annoying as hell.
iPad app Doesn’t work
Please fix the iPad app, when you open it it doesn’t give you any option except to choose destination and when you do it just opens grey screen and that is it.
🦩🌓🌝🌗🌚🦩
Selina’s app is easy breezy to use and earn Selina tokens 👍🏽 👍🏽
The best international boutique hostel/hotel
Selina is amazing and I save so much on the app with points and free nights!
Unnecessary
Seems completely unnecessary and a bit dodgy having to provide so much information via an app.
Very good app but
Can’t upload profile picture from gallery. Dev have to fix that because I want connect to the community
Don’t make changes by chat! Bad system !
App and hostel were okay for the most part. However, they should have clear pricing and self service for reservation modifications.
I changed dates by chat in the app (pushed the stay by one day) because there isn’t a self service option. They raised the rate on me without informing me and refused to honor the quoted rates.
They should improve their customer service or at least improve this app to inform customers of pricing if their staff is incapable of it.
I changed dates by chat in the app (pushed the stay by one day) because there isn’t a self service option. They raised the rate on me without informing me and refused to honor the quoted rates.
They should improve their customer service or at least improve this app to inform customers of pricing if their staff is incapable of it.
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No point.
Downloaded the app to redeem a free nights stay that I earned via the loyalty program tokens. Can’t seem to apply that “free night” to any time or place and the customer support is nonexistent. Would rather book via other avenues that provide any amount of customer service.
Horrible experience
Received a Text on whatsapp the day before check-in saying I was forced to download the app in order “complete the check-in process”. This is incredibly inconvenient, suspicious, and I wouldn’t be surprised if they sold your number and whatever date they collect from your account
I cannot cancel or amend
It’s basic and annoying
Forced to Download for Check-in
Forced to download for check-in at hostel. Sleezy/fraudulent requirement and immediately deleted.
Misleading information
The app told me I had enough points to book a room when in actuality I didn’t. What is the point of telling me that if I don’t even have 10% of what I need? It makes no sense.
I love Selina
I’ve loved my experience with Selina and the app makes the experience so much better.
Terrible app
Whoever did this app needs to be fired. This was an awful UX and won’t let me check in
Horrible stressful experience
I used the app to ask for help with my booking, it was the worst idea ever, they changed my booking payment and charge to my card when I chose to pay at the hotel. Nobody seemed to care in helping me. Everything was “it is fixed” but it wasn’t, “contact this email”, “contact the hotel” I literally was without money because they charge me more than 2k before the date I agreed.
Be aware!
Be aware!
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Love Selina!
Great concept and the app makes it super easy to book. I just wish we could search without putting in specific dates, sometimes I have to start a new search several times before finding availability instead of just seeing what’s available right away. It can be frustrating. I’m pretty flexible on my dates when travelling so would appreciate a less restrictive search option.
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Selina are simply the best
I love the community here. They are accommodating and just plain friendly and good people! I love every time I come hand how accommodating they are. I made some life long friends doing the activities the hotel pits together.
Boourns
What kind of gronk company has a mandatory checkin app?
