Update firmware
Response from developer
Hello, we sincerely apologize for the inconvenience. Could you please send a description of the issue, screenshots, and the serial number (SN) of the power plant or device to jifei.he@goodwe.com so that we can investigate? We will get back to you as soon as possible. Thank you.
Drops connection to WiFi
Response from developer
Hello, we are very sorry for the inconvenience caused to you. We are still continuing to optimize. We have forwarded it to relevant colleagues. If you have any questions, please contact jifei.he@goodwe.com.
Getting Better
Response from developer
Hello, this is usually abnormal animation playback caused by the mobile phone system settings. Please find the "animation" or "weaken dynamic effects" related options in the mobile phone system settings and make sure the animation is turned on to return to normal. If you have any questions, please email jifei.he@goodwe.com
Simple but fine
Response from developer
Hello, thank you very much for your recognition of us. We will continue to work hard. Regarding the issue of frequent updates, we have new features online every month. We are sorry for the inconvenience. If you have any questions, please contact jifei.he@goodwe.com and we will reply to you as soon as possible.
Lost functionality
Response from developer
Hello, we are very sorry for the inconvenience. Could you please send the problem description, screenshots and power station/equipment SN to jifei.he@goodwe.com so that we can troubleshoot? We will get back to you as soon as possible. Thanks.









