SEMS+ User Reviews

SEMS+
SEMS+
GoodWe Technologies Co., Ltd.

Customer Experience

Positive experience29.3% of reviews
Neutral22.7% of reviews
Negative experience48.0% of reviews

~ Based on 75 written reviews from the US App Store.

Is SEMS+ Safe?

Not enough ratings yet to assess SEMS+.

Is SEMS+ Legit?

SEMS+ appears legitimate, with a few gaps. AppsHunter Legitimacy Score for SEMS+ is 75/100.

Based on 75 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

App macht was sie soll

Die App ist grundsätzlich sehr gut und übersichtlich. Es wäre allerdings schön, wenn die Daten häufiger aktualisiert würden. Manchmal erhält man erst nach 3–4 Minuten ein Update. Über lokale Verbindungen kann ich die aktuellen Werte hingegen direkt sehen. Eine häufigere Aktualisierung wäre daher eine tolle Verbesserung.
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Lots of problems lately!

The app was working perfectly, I couldn’t fault it, however for the last 2 days it has taken a dive. From Grid and To Grid does not provide any details and I can’t access the Inverter details. App keeps telling me to try again, timed out, come back later or too many attempts. This has NEVER happened since the system was installed in May and now it has just started doing this.
It is frustrating to say the least.
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LISTEN !

Please listen to all the comments here and make the changes. Go to all the 1 star reviews and read them (you don’t respond to 1 star reviews and they have good advice) … we all want a more simple image of House (like it was before ) and easy to see power generated and where it’s going and the percentage ) … if you JUST kept that feature so many more people would be happy … I am looking through the new app and have no idea what is what … surely this new app must be simplified and updated immediately… we are all begging you !!
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Pathetic App

Goodwe should get their act together - retiring SEMS+ Classic and introducing SEMS+ seems reasonable only if the new app was capable of even 10% of what earlier app did. The new app shows nothing on solar production, home usage, to and from grid and only shows battery charging or discharging, which is extremely disappointing. They managed to phase out a perfectly working app and replace it with absolute pathetic app.
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Missing comparison

I was hoping to see on the same power generation graph a comparison between current year/month/day and same time last year to see how my system is performing and energy production same time every year. This feature was there on the previous SEMS app, and no longer in SEMS+

Stabile Funktion, leider sehr unübersichtlich

Schade, dass so viel Platz für eine nutzlose Animation verschwendet wird. Was zählt sind doch die Zahlen. Auf dem Tablet kann man nicht mal die 4 wichtigsten Angaben (früher in der „einfachen“ Animation schön kompakt dargestellt Erzeugung, Verbrauch, SOC und Bezug) sehen ohne zu scrollen. Hier gibts noch deutlich Luft nach oben!
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Super App!

Übersichtlich und modern gestaltet.

Meistens sehr zuverlässig

Aus meiner Sicht wurde das ganze recht übersichtlich gestaltet. Was etwas zur Verwirrung beiträgt sind z.B. PV Leistung in gesamt Übersicht nicht gleich der PV Leistung im Bereich Wechselrichter. Ein weiteres Widget für den Sperrbildschirm mit frei konfigurierbaren Werten wäre super wie z.B. Aktueller PV Ertrag und Tagesertrag. Oder Aktuell PV und aktuell Speicher Zustand. So das man es bei IOS am IPhone als kleines Widget mit zwei Zeilen oder breites mit 4 Werten einfügen kann. Ein schnellerer Zugriff auf die Batterie wäre schön, das man nicht erst auf den Wechselrichter und von diesem auf die angeschlossene Batterie wählen muss. Das allgemeine Design ist sehr gelungen. Schön wäre es beim Tages Graphen, wenn man die PV Leistung nicht nur als Gesamtgraph sondern auch die jeweiligen Mppt Strings sehen könnte ohne in den Bereich Wechselrichter wechseln zu müssen. Vielen Dank
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Zero features for Pakistan

There are literally zero features for the Pakistani market. We are feeling left out. All the features are for either Australia or EU region. I am highly disappointed in Goodwe. :(

Lack of data post update

Was very happy with the app prior to the latest software update of my inverter. It would seem the only data now visible is the grid export total for the day. It now lacks the AC generated and energy consumption data. So I have no visual of power in from grid or what the load that is used by the load and back to the batteries
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Response from developer

We are very sorry to bring you a bad experience. Please ask if you do not have an electric meter. Not having an electric meter will cause abnormal calculation of these data, so it is not displayed. If you have any questions, please contact jifei.he@goodwe.com.

Zu langsam bei der Aktuallisierung

Die App ist grafisch deutlich zeitgemäßer., jedoch zeigt sie 5 Minuten zeitverzögert die Werte des Wechselrichters an. Dies ist irritierend, wenn man prüfen möchte ob die unterschiedlichen Wetterbedingungen vom Smartmeter richtig verarbeitet werden. Ich könnte alternativ per lokalem Zugriff dies prüfen, dieser ist jedoch aufwändiger.
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Response from developer

Es tut uns sehr leid, dass Ihnen dadurch Unannehmlichkeiten entstanden sind. Könnten Sie uns bitte eine Beschreibung des Problems, Screenshots sowie die Seriennummer der Anlage bzw. des Geräts an jifei.he@goodwe.com senden, damit wir das Problem untersuchen können? Wir werden uns so schnell wie möglich bei Ihnen melden. Vielen Dank.

Update firmware

It was all running so well until I did the last update a month ago. The TOU does not work as set and the simulation shows random flow of power from grid even if I am off grid. I finally got this fixed after my brother told me to upgrade the firmware in my system which can be easily done via the SolarGo app only. This is now working back as normal.
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Response from developer

Hello, we sincerely apologize for the inconvenience. Could you please send a description of the issue, screenshots, and the serial number (SN) of the power plant or device to jifei.he@goodwe.com so that we can investigate? We will get back to you as soon as possible. Thank you.

Drops connection to WiFi

The system will drop its wifi connection but never reconnects automatically. You have to open the SEMS app, reconnect the wifi (which it remembers) and then the app will communicate to the system. Happens all the time and it’s frustrating to the point of looking at different inverter

Response from developer

Hello, we are very sorry for the inconvenience caused to you. We are still continuing to optimize. We have forwarded it to relevant colleagues. If you have any questions, please contact jifei.he@goodwe.com.

power factor always 0

"Power factor is showing 0 after the latest iOS app update. Active power and current are working fine. Please fix this bug."

Response from developer

Hello, we are very sorry for the inconvenience. Could you please send the problem description, screenshots and power station/equipment SN to jifei.he@goodwe.com so that we can troubleshoot? We will get back to you as soon as possible. Thanks.

Device in not recognised

This app has recognised the devise after around 10 days of setup on its own. Not sure why it was not recognised as soon as the installation completed.

Response from developer

Hello, we are very sorry for the inconvenience. Could you please send the problem description, screenshots and power station/equipment SN to jifei.he@goodwe.com so that we can troubleshoot? We will get back to you as soon as possible. Thanks.

Getting Better

The migration away from SolarGo app into the SEMS+ app is making progress. I bought an ESA inverter with 24kWh of Goodwe batteries and a Goodwe EV charger and the ecosystem is working well. I’d like to see more flexibility in setting tariffs (my electricity supplier has daily peak/offpeak periods but not at weekends). Also an ability to schedule tariffs by UTC would be great to take the hassle out of daylight saving change over. Or have a setting that retains absolute time during the change. Same goes for the EV charger scheduling. Some of the English in the manuals is hard to follow especially when unfamiliar with the concepts a setting relates to. Keep up the good work - the app is maturing.
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Response from developer

Hello, this is usually abnormal animation playback caused by the mobile phone system settings. Please find the "animation" or "weaken dynamic effects" related options in the mobile phone system settings and make sure the animation is turned on to return to normal. If you have any questions, please email jifei.he@goodwe.com

Simple but fine

Great app, gets updated often sometimes too often, each time things improve.

Response from developer

Hello, thank you very much for your recognition of us. We will continue to work hard. Regarding the issue of frequent updates, we have new features online every month. We are sorry for the inconvenience. If you have any questions, please contact jifei.he@goodwe.com and we will reply to you as soon as possible.

Design good but poor management

App is very interactive but very tough to use e.g to compare last year units with current year, many steps have to follow

Response from developer

We deeply apologize for the inconvenience. We are still working on optimizations. If you have any questions, please contact jifei.he@goodwe.com

Lost functionality

Old version SEMS+ gives me perfect control of my EV charger. This new version almost always gives an error message. I’m forced to stick with old version until something is fixed.

Response from developer

Hello, we are very sorry for the inconvenience. Could you please send the problem description, screenshots and power station/equipment SN to jifei.he@goodwe.com so that we can troubleshoot? We will get back to you as soon as possible. Thanks.

Constantly Offline

Since we’ve had our battery this App has spent more time not working with no readings as it’s offline. Almost every second day. Not very helpful for the technology it could provide. It’s not our Internet as we have satellite and that’s 100%. Something needs work.

Response from developer

Hello, we are very sorry for the inconvenience. Could you please send the problem description, screenshots and power station/equipment SN to jifei.he@goodwe.com so that we can troubleshoot? We will get back to you as soon as possible. Thanks.