Connecting to app is a nightmare
We have two sensor wash toilets in the house and you can only ever connect one one time to the app. Now I can’t connect any to the app. One of them also just ghost flushes on Echo wash every few minutes. And it’s costing a fortune in water totally unimpressed have done everything as advised by the technical team switching off the Power for 10 minutes. We de-scale regularly every three months manually and now we have these issues the app connecting to the toilet is not fit for purpose.
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Breaking connections
Something or the other settings Keep changing & disconnecting wifi not as good a quality as promoted.
Parts
I was told I cannot order the descaling tablet and Duravit’s service partners cannot either. How do we order service parts?
Slow & Flaky
Slow to connect, even sitting on toilet. Cannot actually set anything unless in BT range. Took a lot of effort to get things set up including long call to engineer in Germany. Disappointed that odour extraction feature is now only available on flush plate (behind you!) or this poor app and not on the supplied Remote Control as was advertised. What are guests supposed to do? Apparently a production decision not communicated to reseller. Drying fan is controllable from RC and turns off when you stand up (good) - why can’t the odour extractor fan do this too ? Confusing interface for setting seat heating, I could go on….
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Always a Problem
No matter what you try there is always a new problem and no one to give adequate assistance.
