Always a Problem
No matter what you try there is always a new problem and no one to give adequate assistance.
Bluetooth terrible
Connecting to Bluetooth is a game of chance with this thing.
Company Management does NOT Use the Product
If they did, they would realize the control for the toilet is very sensitive and not clear. They would realize it has not been engineered to prevent accidental resets.
Maybe managment is an antisocial lot: they use it, but they do not have house guests to show them how bad it is.
I have these 4 of these toilets throughout the apartment. I like them because of their design. However, guests don’t know what they do. The images are somewhat intuitive for the washlet function, but the seat heating is easy to turn off simply because it is not clear what the button does. Same for the spray intensity and water heat.
It’s like some software engineer put something out and was done with it.
My MBR has Toto, and that is intuitive. I stuck with Duravit as a retrofit for the other 4 toilets because that’s the brand that was already installed—either in wall tanks.
Hope someone reads this.
Maybe managment is an antisocial lot: they use it, but they do not have house guests to show them how bad it is.
I have these 4 of these toilets throughout the apartment. I like them because of their design. However, guests don’t know what they do. The images are somewhat intuitive for the washlet function, but the seat heating is easy to turn off simply because it is not clear what the button does. Same for the spray intensity and water heat.
It’s like some software engineer put something out and was done with it.
My MBR has Toto, and that is intuitive. I stuck with Duravit as a retrofit for the other 4 toilets because that’s the brand that was already installed—either in wall tanks.
Hope someone reads this.
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Does not work easily
Very complicated to use. User experience is just terrible. I wish they would’ve done something better with this.
Good when it worked
After upgrading to the newest iPhone (17pro) my apps interface has basically stopped working. Only some of the function buttons are visible and the ones that are visible are not working properly. Prior to the upgrade it was working fine. Please fix!
Oh good another App
App and bluetooth do not connect. My smart toilet is stupid, as the features are now reduced and limited. Night light? In the app. Automatic lid lift? In the app. Manual wand clean to reduce the spread of feces from person to person? Only accessible by the app. The list goes on. Who benefits from these apps? Certainly not consumers who JUST WANT TO WASH THEIR JUNK without being crushed by technofedeulism.
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Worthless
Does not work at all
Won’t connect iPhone to toilet
The toilet has a lot of nice features but many of them require using the app on your phone. The Bluetooth connection is difficult and fails to connect at least 9 out of 10 tries.
No good, unreliable connection
Horribly disappointing, keep unpiring the remote, battery dont last . Just wish to get toto
Useless
Despite downloading, deleting, and re-downloading multiple times, I was able to get the app to connect to the SensoWash bidet exactly once, only for the app to lose its connection a minute after I set it up. I checked to ensure that I have the most recent iOS version (18), so perhaps Duravit needs to update their app, since it looks like it was last updated over three months ago (today is Feb 16, 2025). On top of that, the wash feature on the seat itself worked for exactly a week and now will not function at all. For $1500 (just for the seat!) it’s especially absurd. The app is also so poorly designed with multiple features that could be consolidated and what appears to be poor translation into English. Very unhappy.
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Sensowash App
Excellent app - reason it didn't get 5 stars was a bit slow to connect to iPhone
Pas facile à nettoyer
Je trouve ridicule le mode auto nettoyage qui ne fait sortir qu’un petit jet d’eau…
Pas facile non plus de nettoyer les petits recoins à l’intérieur de la cuvette.
Pas facile non plus de nettoyer les petits recoins à l’intérieur de la cuvette.
Often won’t connect
I like the bidet and features but quite a few times it won’t connect. You can turn it on but nothing happens. If you turn the bidet off and on again it doesn’t fix the issue. Then randomly later it will be fine. If it only happened a couple times I wouldn’t care but it still occurs and it is very inconvenient.
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Simple app
Simple, good app overall. Only thing that really bugs me is that each time I have to select „My device“ again. Would be great it the app just remembered.
Also would be nice to view/edit the pre-programmed settings from the remote, and get some stats.
Also would be nice to view/edit the pre-programmed settings from the remote, and get some stats.
Connection issue
The app can’t connect to the product probably one year ago after a software update, it never got fixed until now.
App needs some improvement
The bidet is beautifully designed. The app needs some improvement. Descaling procedures do not work. The app should automatically connect to the bidet once the app is open instead of manually select the bidet. How many residential household have more than 1 bidet?
Doesn’t work.
Whatever you do the app resolutely refuses to pair consistently so you end up with a wonderful £3k+ toilet that can only be controlled sporadically.
Good but needs improvement
Some bugs to work on:
- energy saving mode can’t be scheduled. The calendar shows up as all blank
- seat heating doesn’t stay on
- connectivity occasionally drops
- energy saving mode can’t be scheduled. The calendar shows up as all blank
- seat heating doesn’t stay on
- connectivity occasionally drops
Doesn’t work!!
I hope , one day they fix it
