Non-functional app
This app is about the worst ever. Cannot pay premium, find a doctor or providers, get personal health record, personal health assessment, wellness tools, view care plan, and cannot change primary care physician. None of those items have ever worked on this app and they don’t even work on their website. Always says this service is unavailable. Useless! Worst of all this app has had these flaws for a long time and they never get fixed!
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“Back” Button Broken
When searching for a doctor, you will noticed that the “BACK” button is broken as it will take you back to the homepage and you will lose all of your filter inputs. Annoying to retype and reselect every time I look at a different doctor’s information page.
Non functional
Not well thought out or tested
Buttons with dark green lettering on dark blue background
No ability to reference my data in different parts of the same app
For example, schedule a virtual visit for a dependent. All the dependent’s info has to be retyped even though it’s all there in a different screen of the same app. Including finding the member number- all that data lost while going to a different screen of the same app. Have to write it down on paper before going back to the virtual visit and having to enter it all again.
Finding and switching doctors doesn’t work
Needs better design, integration and testing
Buttons with dark green lettering on dark blue background
No ability to reference my data in different parts of the same app
For example, schedule a virtual visit for a dependent. All the dependent’s info has to be retyped even though it’s all there in a different screen of the same app. Including finding the member number- all that data lost while going to a different screen of the same app. Have to write it down on paper before going back to the virtual visit and having to enter it all again.
Finding and switching doctors doesn’t work
Needs better design, integration and testing
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Need Actual Primary Care Providers
Just started my health insurance through work, started the app and they gave me a primary care provider, the one given isn’t a primary care provider and neither is the 15 numbers I called trying to find a Dr to be MY Dr.
This is exactly why men stay silent and die at work!
This is exactly why men stay silent and die at work!
This app is a nightmare
What should’ve taken less than 15 minutes, booking a telehealth appointment with a psychiatrist took closer to 45 minutes with all the app glitches. With all the money these health corporations are raking in they could at least make a functioning app. As always these it’s profits over people with these scum bags. Shining the Luigi signal for the CEO of Sentara.
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