Septa sucks
I take the subway every day, I see people being assaulted,using drugs , mentally ill people goi g to the bathroom and I’ve used this app and nothing happens I’ve seen a septa cop 10 Times in 12 years useless
Please do your jobs
You can write on the app “people smoking on this train car, in this spot, at this stop” and then an officer will just look at the people smoking and continue scrolling on their phone
Fast Response Time
Submitted a hazard and got a very quick response!
Thank You!
Thank You!
Attention
I always find the dispatchers and officers responsive, polite, and concerned about addressing safety concerns on and around SEPTA’s system. They take it all seriously, even including complaints of smoking on the platform.
Could be improved
They are responsive to messages but I’ve never once seen someone show up to the crime being reported in time to do anything about it
Don’t care
I report problems but nothing seems to happen
Waste of tax dollars
Septa always crying and trying to go on strike to steal the budget literally watching fentanyl users prep their drugs on the seat now if a child comes along and touches that they could lose their life! Homeless people sleeping, panhandling and causing health hazards with blood.You make the report and nothing occurs.We need a new organization to take over public transportation at this point!
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😤😠😡🤬
What’s the point of having this app and people reporting things if your not gonna freaking respond to the concern or issue get rid of this darn app or do what it’s meant for. Protect to riders rights and service RULES!!!
Reporting incidents has no apparent effect on enforcement
Seems that this is for PR. purposes only. Reporting incidents has no apparent effect on enforcement.
customer
I ride in NE Philly everyday on buses. They have very dirty and a few smells like urine. I won’t mention the ignorance of some.Now They are talking strike. Uber may be taking over
Communication
Fast response
Thank you
Thank you
Improvements Needed
After selecting the location (MFL or BSL), you should be able to select “On a Northbound Train” or “On a Southbound Train.” It doesn’t make sense to select 2nd Street, for example, when the train is moving and you might not press Send until you’re at Girard (and who knows when the report would be read). Better signage is needed inside El cars so we can know our train # and car #. Once you submit the report, no follow up occurs, so it’s hard to know if you’re actually helping. Please improve the app, or put resources into improving safety on the El.
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Improvements
Direction of train is important to ask So the officers know where the train is headed and often the train left the station that was just typed in ! Regular announcements about nit smoking might be helpful and if someone it identified as violating then there should be a consequence to discourage it in future . Thank You ! Smoking makes me sick !!
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Good needed app
Good app for reporting various issues on Septa vehicles and stations. I usually get a response if I post without selecting Anonymous. When reporting an issue on a vehicle, make sure to state which direction it’s heading.
Lateness
When is SEPTA going to start to inform riders about lateness, and reason for lateness in the system?! I’m now at fox chase, 9 minutes late, not a word from SEPTA.
Great job!!!
This app is awesome. The problem was taken care of immediately by these officers
Key Card Pass
Septa has the best customer service in the business. They are the mostHelpful people out there. I had a problem and they were very helpful in helping me and my dad fix it. Thank you Septa.
Love this SEPTA!
Thank you! I love how easy it is to communicate with SEPTA using this app. I’ve always gotten a quick response too. Kudos!
Maintenance custodian orange line
I love this app and for the most part, I see Septa Police efforts and responding to the problems we face out here on the pro
App did not work
Tried to report a man begging for money on the East Bound MarketFrankford train at 11:54am 3/20/19 the app did not work to take photo or use words to report the nusinance
