Great potential but a tad short
Map does not show the bike path and lane layer for navigation and routing. Can’t add multiple stops to create a bike route
App is useless
Rush city will not pair
Where are Three updates after July 2022
Bike cell connection not working
Not enough
Besides, app upgrade and backword compatibility is a norm in IT industry and doing so would increase customer confidence in product.
Does not sync
Response from developer
The Serial 1 App will pair with any of our newest generation of eBikes, which feature additional hardware that is not available in our first generation models. Please reach out to our support team at support@serial1.com to see if the eBike you purchased has these features. We'd be happy to help troubleshoot.
If you have a 2021 or 2022...
Will not work with the bike I just purchased
Response from developer
This app was specifically developed from the ground-up to support the latest generation of Serial 1 eBikes with connectivity capabilities and additional hardware that is not available in the first-generation models. Certain Serial 1 App features like Google Maps Turn-By-Turn navigation and access to the Serial 1 support team are available to all Serial 1 eBike owners, regardless of which generation Serial 1 eBike they own. In fact, these features are available to any app user on any type of bike. Simply select "Add Serial 1 eBike Later" during onboarding to enjoy access to these features. Please subscribe at serial1.com to stay up to date on future app features and development for all generations of Serial 1 eBikes.
Useless app
Response from developer
Certain Serial 1 App features like Google Maps Turn-By-Turn navigation and access to the Serial 1 support team are available to all Serial 1 eBike owners, regardless of which generation Serial 1 eBike they own. In fact, these features are available to any app user on any type of bike. Simply select "Add Serial 1 eBike Later" during onboarding to enjoy access to these features. Serial 1’s second-generation 2022 platform takes connectivity beyond Bluetooth technology by incorporating a sophisticated Internet of Things (IoT) device that enables connection via not only Bluetooth wireless technology but also using cellular data and/or GPS. Unfortunately, this IoT device is not present on our model-year 2021 eBikes, and it is not able to be added to those bikes at this time. Please subscribe at serial1.com to stay up to date on future app features and development for all generations of Serial 1 eBikes.
Won’t connect to my bike
Response from developer
We appreciate your compliment on the Serial 1 App, and are working hard to expand functionality for all Serial 1 eBikes. Please subscribe at serial1.com to stay up to date on future app features and development for all generations of Serial 1 eBikes.
Gen 1 bikes
Response from developer
This app was specifically developed from the ground-up to support the latest generation of Serial 1 eBikes with connectivity capabilities and additional hardware that is not available in the first-generation models. Please subscribe at serial1.com to stay up to date on future app features and development for all generations of Serial 1 eBikes.
