Worst business software ever
Twelve years ago when I started using this software for two different companies, it was great. The people who did the development also did the customer service calls. Now it’s just a regurgitation crew who usually doesn’t figure out the solution before you do. And they like to say at their conferences how this software frees you up to run your business, but if you go out of the country, their security team locks you out of your own account until you come back. You call the aforementioned “support” and they tell you that you need to purchase a third party VPN to use their software. Can’t even look up a customer’s phone number. Completely locked out. There are lots of other issues, but basically it was sold out to a British investment firm, and you’re locked into their payment processor with no other choices. Better software would be Stop Suite, which we are moving to.
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Strongly dislike this app
I’ve been using service autopilot for nearly 4 years and it has become worse every year. It is slow, sluggish, and often times doesn’t work after extended use. I have used it on both iPhone and android. I had an issue in 2025 where the app would frequently go into the “white screen of death” I call it. I would open the app while it is already open and it would just go white which then forced me to force close it and relaunch it. I’m pretty I spent at least 2-3 hrs of my total work time last year relaunching the app bc of this issue. I was told by the people who maintain the program that my iPhone needed to stay up to date on the latest iOS to mitigate this issue. To some extent they were right but it didn’t completely solve it. Kinda feels like I was a fed a line of bull so that they could avoid admitting their app is poorly optimized. I bought an android in late 2025 and the droid version of this app is even worse. It would pop up with error messages that require u to click ok to get past them and it wasn’t just one. It was a couple dozen and I had to click through each one. This would happen with nearly every picture I had taken until the app would crash. Then I’d spend more time reloading my board which also takes eons to load in and of itself. It was infuriating. The biggest issue this app has is that it gets slower the longer u use it. I think the app collects superfluous data over time and the phone loads that data over and over each time u launch the app and eventually it gets so bogged down with data that u as the user aren’t actively using that it just won’t load anything. I have to reinstall this app twice a year at a minimum to get it to function. I can’t prove that is what it is doing but that is my best guess. I am now on iPhone 17 pro and I haven’t had too many issues with this app thus far but it’s a brand new phone, I wouldn’t expect too many issues on newer hardware, older hardware, good luck. I still see the occasional error message pop up but it’s only one pop up thankfully. Would I ever recommend this app to anyone? Absolutely not, it’s terrible. If I didn’t have to use it for work, I would delete it in a heartbeat.
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If I could rate less than one star I would
I’ve been using this app for maybe 2 years now as an employee and it has had consistent issues the entire time. It doesn’t upload jobs and clock in/clock out times to the office. Crashes constantly. Doesn’t load half the time, and just boots you out of the app completely sometimes. After the most recent update I have to log in manually every time and go through the entire startup tutorial every time. Then it’ll just boot you from the app completely while you’re actively at a job and make you re-log in. Absolute nightmare using this. Find another app.
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DO NOT USE
I want to chuck my phone every time I use this app. It’s exhausting. Very slow app, extremely buggy. No updates or features on basic things. has the integration of a 10 year-old app. In my opinion, worthless.
Forced to use it
This app is slightly better than a telephone book. Slow as garbage. Constant resets. Bugs everywhere. The idea is awesome and the shell of what its for, but operationally, it can’t function outside of a photo storage for clients. I used to not have issues, now its mainly issues and hardly working. Today no jobs I completed would show as complete. They just stayed there as undone.
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Pathetic excuse for an app
This app is purely so they can say they have an app. It does not perform a single function and is entirely useless. I could build a better one with chat gpt. Disgusting and disappointing.
Landscaping,pool and turf services beware
I could write a book about why you should avoid this app and service. The app on the phone or computer is not user friendly at all. Any issue you have will be met with incompetence from both their phone and chat team. The only saving grace are the area representatives for the company really do try their best but they are surrounded by the same incompetence. The only reason I still have the service is cause I don’t want to ask hundreds of people for their cc information.
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Top 5 worst app i’ve ever used
Constant freezes, crashing, white screen that causes me to reset the app. And god forbid you have anything other than 1 gig internet ethernet directly to your phone or else you’ll be waiting 3+ minutes for your jobs to load. Completely user unfriendly, horrible UI, doesn’t have half the features you would expect a business service app to contain. If you can go with any other service, I would absolutely recommend you do NOT use Service Autopilot.
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App works for the most part
I frequently have to delete and redownload the app for it to work properly. Sometimes has errors and only way to fix it is to delete and redownload the app.
False information
This company presented there app a lot better then it actually seemed they convinced us to mover over from the other app we were using BIG MISTAKE. Very big mistake. App freezes non stops but my other apps will work fine so it’s not my connection. Very under developed and outdated. Everything in this app is a mess if your think about switching over. I’ll save you don’t do it. It makes things 10 times worse for your office people and it annoys the back end of things.
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Not a massive fan
The app is slower than dirt and most times you have to delete the app after 6 months of use in order for it to even function. I suspect it collects superfluous data and it runs in the background and when you load the next days board it eventually accumulates so much background data that it can’t load anything. I have to reinstall to fix it. Even after that the app feels slow and sluggish. Then on top of all that the app frequently succumbs to the “white screen of death” resulting in needing to force close the app and then reload your board for the day, multiple times in a day as well. These “white screens of death” occur at random. I’ve had it happen when I lock the screen with the app open. I unlock and I’ve got it. It happens most often when I use another app for too long. Just now I clicked on the map function and used GPS for 15 mins to drive to my first job. I reopened SA when I arrived and was greeted by the white screen of death. With the app being slow to load anything, having to load the board back up after a “white screen of death” is rather annoying. I’m wasting company time by loading my board because their app has problems. Overall, it needs an update/overhaul to be viable. It needs a lot of work. If I didn’t have to use it everyday at work, I’d delete it right now in a heart beat
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New user needs improvements
Started the job when I were using this app. App started off as great in March 2025. As of May 2025, glitches out. If I have the app open, but I am using other apps, when I go back to the service auto pilot app, it goes completely blank. I would have to then turn off the app, close it out and then reopen it and re-sign in so continue doing my job. Become very annoying to do that several times, I’m sorry a dozen times a day. Also, it started glitching out with every other work I do. Wanted me to sync my information quickly. When all I did was close out the app and reopen it. Then when I was trying to do certain jobs and I would sign into the job and go to sign out, it wouldn’t sign me out completely because I’m going to my next job, it would tell me that I’m still logged in on my last job. Definitely some improvements are needed, but the size the app, closing out by itself, or needing to be closed out, signing me in and out of jobs than not signing me in and out of the job that I need to do,it doesn’t stop. It needs a lot of service as well.
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Read before downloading
Hopefully you haven’t signed the contract for SA yet. Please note that it is an extremely oppressive contract. The only way to cancel is to pay out the entire contract which is incredibly unfair if you get into it 2 weeks and then want to cancel.
They also have terrible customer service and the software is way out of date and incredibly complicated. It really only works if you have someone dedicated to it full or part time.
Terrible experience but I’m sure they won’t be along too much longer
They also have terrible customer service and the software is way out of date and incredibly complicated. It really only works if you have someone dedicated to it full or part time.
Terrible experience but I’m sure they won’t be along too much longer
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Junk
Complete junk. Always have issue with start/stop times. Today it mixed all my completed jobs with the other. Also the jobs that were completed showed as not completed. Photos are even there.
Terrible
App always crashes. Takes 2 years to open, another 2 years to load a single schedule. This app makes an hour job turn into a hour and a half job spending time trying to get the app to cooperate.
Awful.. just awful.
The UI experience is awful, and cumbersome. Constant crashing. Navigating to the information you are looking for is incredibly difficult, and plan on several periods of waiting for information, as you try to navigate. Don’t even get me started on the photos. I would recommend searching for something different, especially if the rollout is to include users who may not be the most technically savvy.
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Slow!
It’s the slowest app out there. I’m constantly having my crews clean the app. Never helps. You want to put notes and pictures of the job so the crew can see them? Good luck! 9/10 the notes and pictures won’t show up on the jobs. Want before and after pictures? Good luck! The app will crash and the crews are still able to stop and start without taking a picture! How is that even possible when you’ve set it up in rules and rights.
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Thieves
They make a lot of claims but are in willing to back them up. After signing up I never received any follow up, and 7months later was still unable to use the software as it was not setup fully. I had to reach out after 7months to try to get some service. Then quit. Paid them a whole bunch of money and received nothing for it.
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Repeated App Download
I just started working for this company about 2 1/2 weeks ago, they use service auto pilot to check in and out of locations where we do jobs at. Since having to use this app every night I work for this company I at least have to download it maybe 3 to 5 times a week, SMH. Please get the glitches out of this app so I don’t have to keep downloading it every night, that I am on a job. It’s ridiculous.
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WARNING. DO NOT SIGN UP, THIS COMPANY IS DISHONEST.
Online sign-up was easy. We tried the software out for several months, and don't have any particular complaints about the product itself. We ultimately decided to end our subscription due to it not being a good fit for our company at the time.
Canceling was immensely frustrating. There's no way to end your subscription either in-app or online; you have to call-in to customer service, which we did. By the way, the "click-to-subscribe, call to cancel" subscription model is illegal according to the FTC.
Then, 4 months later, I discovered that Service Autopilot had continued billing us. Again, we called to cancel, and requested a refund for those 4 months. That didn't cut it for Service Autopilot. They requested another phone call so that they could again receive "verbal confirmation of your (cancellation) request," for "security reasons." Of course, at this point we'd already given them such at least twice. They also demanded that we fill out and return a cancellation form, though they were seemingly incapable of sending it to our simple gmail address.
The form never got sent, but thankfully the billing was stopped. We still haven't gotten our due refund. Every time I get close, the customer service agent assigned to my ticket ghosts me.
I will be soon serving Service Autopilot papers, out of principal. Shame on this company for it's deceptive, abusive, and parasitic actions against the small businesses of America. I'll see you in court.
Canceling was immensely frustrating. There's no way to end your subscription either in-app or online; you have to call-in to customer service, which we did. By the way, the "click-to-subscribe, call to cancel" subscription model is illegal according to the FTC.
Then, 4 months later, I discovered that Service Autopilot had continued billing us. Again, we called to cancel, and requested a refund for those 4 months. That didn't cut it for Service Autopilot. They requested another phone call so that they could again receive "verbal confirmation of your (cancellation) request," for "security reasons." Of course, at this point we'd already given them such at least twice. They also demanded that we fill out and return a cancellation form, though they were seemingly incapable of sending it to our simple gmail address.
The form never got sent, but thankfully the billing was stopped. We still haven't gotten our due refund. Every time I get close, the customer service agent assigned to my ticket ghosts me.
I will be soon serving Service Autopilot papers, out of principal. Shame on this company for it's deceptive, abusive, and parasitic actions against the small businesses of America. I'll see you in court.
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