ServiceM8 - Field Service App appears to be a legitimate app. The AppsHunter Legitimacy Score for ServiceM8 is 88 out of 100 points across 7 verification signals from App Store and developer data.

ServiceM8 Reviews: Is It Legit?

Name: ServiceM8 - Field Service App
Rating: 4.55452 (862 reviews)

ServiceM8 - Field Service App

Eroldawn Pty Ltd

💼 Business

📊 Productivity

Customer Experience

Positive experience64.6% of reviews

Neutral12.3% of reviews

Negative experience23.2% of reviews

~ Based on 285 written reviews from the US App Store.

What users say about ServiceM8

Reviews of ServiceM8 are mostly positive: the Business app is rated 4.6/5 from 862 App Store ratings. What users like most: powerful and feature-rich, streamlines business operations. Top complaints: occasional bugs and crashes, AI assistant could be improved. Summarized from real user reviews.

Positive things

💻Powerful and feature-rich
🚀Streamlines business operations
👍Intuitive and user-friendly
💰Affordable pricing
🔥Constantly improving with new features
🤖Helpful AI assistant
🌟Excellent customer service

Negative things

🐛Occasional bugs and crashes
🤖AI assistant could be improved
🔍Search functionality could be better
📁Limited file management options
🗓️Calendar view could be more user-friendly
🔌Integration issues with other software

Is ServiceM8 Safe?

ServiceM8 - Field Service App appears safe based on user ratings. AppsHunter Safety Score for ServiceM8 is 91/100.

This assessment is based on 862 user ratings, with an App Store average of 4.6/5.

Safety Analysis

88.8% of ratings point to a safe experience

3.6% of ratings suggest some concerns

7.6% of ratings point to a risky experience

~ Based on 860 App Store ratings for ServiceM8.

Is ServiceM8 Legit?

ServiceM8 - Field Service App appears to be a legitimate app. AppsHunter Legitimacy Score for ServiceM8 is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Terrible support

Getting support for app glitches is next to impossible, buttons are missing to cancel account even. I’ve been attempting to contact support for over two months to cancel my account and am still being charged. Not a great experience.

BWBy Far The Best Crypto Wallet

17 days ago

Response from developer

Hi there, you'll need to be a ServiceM8 customer with an account to cancel it. If you need help with this, please email support@servicem8.com and we'll check this out. The ServiceM8 Team

Amazing value, perfect for small businesses

For the price you pay this amazing system integrated all services and accounting. Does everything you need for a small business. Professional invoicing, simple to use. I have used it for many years for myself and with multimillion dollar companies with over 40 employees. I can’t recommend this enough for people starting out in business.

MMitchellEvans

20 days ago

Response from developer

Hi Mitchell, thanks for the fantastic review and for recommending us! It's great to hear you're finding our invoicing software simple to use and that it helps you create professional invoices. We really appreciate your support over the years! The ServiceM8 Team

Second to none.

We have used this in our business not long after it started and I have got multiple businesses into the same platform. Makes communicating and tracking jobs easy.
Also help to track and demonstrate to customers progress and prove what we did and didn’t do.

TTygersecurity

2 months ago

Response from developer

Hi Tygersecurity, thanks for the brilliant review and for recommending ServiceM8 to other businesses! We're stoked to hear our job management software is helping you communicate, track job progress, and document completed work for your customers. The ServiceM8 Team

Pretty good

Only issue i have is photos imports being limited to 10 photos. Also the map view of jobs could be improved.

RRuf420

2 months ago

Android users difficulty

Some of the functions are not working with the staff that have androids.
Tracking hours
Is a problem as the staff can check into a site when they are not physically there.

NMN Mathers

2 months ago

Review

When opening jobs on schedule screen. The box jumps around the screen and sometimes off the screen so you can’t select it.
The notes box is tiny and half the time you can’t scroll.
Sometimes the search in jobs list disappears
These problems have been present for a long time.

TTrezzzzz1234

2 months ago

I’ve tested other software the expensive ones and this one work as good as the betters.

I been using the app for a while and is filling my expectations may I ask just one thing? Can we get job# editable?

PRprudent rojas

2 months ago

Response from developer

Hi prudent rojas, thanks for the great review! We’re stoked ServiceM8 is meeting your expectations as job management software. Existing job numbers can’t be edited directly, but our Support team can change them manually, subject to Account Owner approval. Please email support@servicem8.com and we’ll help you out. The ServiceM8 Team

Awesome App

Awesome app run with 6 technicians everything we have been looking for. Recommend to any business.

CCoey007

2 months ago

Great

It is so helpful for my work requirements

LOLook or

3 months ago

Unfortunately buggy and tech support is vague

Have been using this app for 8 years and it’s been great up until recently which I’ve had issues with the searching function, text to clients to auto fill a job never inputting back into the app, chasing clients to go missing and inadvertently loosing clients to other plumbers as they feel I’m fobbing them off. In the end love to see problems being actioned with some sort of communication rather than echo’s

SPspc pty

3 months ago

Response from developer

Hi spc pty, thanks for using ServiceM8 for eight years, and sorry to hear about the trouble you’ve had with the job management app. The search issue sounds like an iOS issue where the search bar intermittently disappeared, which has been resolved in the latest app version, so please update via the App Store. If you haven’t already, please let us know about the autofill and client follow-up issues at support@servicem8.com so our team can investigate and help. The ServiceM8 Team

LG

Would be good to have .5 wide angle for taking photos

Jjohnsmaw69er

3 months ago

Inconsistent Processes and functionality

This app offers so much more than many of your major players in the FSM market. HOWEVER, many of the things it does, it does well, but it is inconsistent as to what you can do in the app vs the desktop browser version. To say this is targeted for Apple users is a falsehood to a large extent. I do use Apple by coincidence, but if you want access to the full capabilities, that’s only possible through the browser. Also, the app and browser based versions are NOT Mobile optimized. The app is mostly, but not entirely and the browser version, well let’s just say, welcome to the beginning of the internet meets mobile device…sure it loads, but I’ll be shocked if you can do much on it. Nothing sizes properly when you zoom or scale for the device. I really can’t believe how, in this day and age, that a mobile site can be SO BAD.

JJ10220

3 months ago

Response from developer

Hi J10220, thanks for recognising ServiceM8’s field service capabilities and sharing your feedback. The iOS app and Online Dashboard are designed for different environments: the app supports field and day-to-day business workflows on iPhone and iPad, while the Online Dashboard handles broader setup and management from an office PC or Mac. It isn’t designed or recommended for use through a smartphone or tablet browser. If specific areas of the app are causing trouble, please email support@servicem8.com so we can investigate. The ServiceM8 Team

Hopelessly inadequate

If you want to spend hours training before using or spend hours on chat bot instead of talking to someone directly, then this is the app for you!
Buyer beware…

Mmick01

3 months ago

Good App

The best handyman app around

RHRandall the handyman

3 months ago

Response from developer

Hi Randall the handyman, thanks for the great review! We’re stoked to hear you rate ServiceM8 as the best handyman app around. We’re committed to delivering a quality, reliable and fast job management app that just works. The ServiceM8 Team

Poor customer service

Really poor functionality where a customer replies to a message but you don’t receive unless they do it in a particular way. Reported it with no resolution. Has cost me time and money.

SShanebo1

3 months ago

Automatic invoice reminders

The order of my reminders reversed without me knowing. Final reminder went to first reminder. Not good

Uuselesservice

4 months ago

Fantastic!

Makes life so much easier

Wwevqt

4 months ago

Work

The camera function needs to zoom out option

DLDoors LT

4 months ago

Lots of bugs

I often find the search bar coming and going and have had issues of jobs disappearing off of the scheduled jobs resulting in loss of regular income. This has cost me thousands over the years well into the 10s of thousands. I find this extremely frustrating and there are more cons than pros. Will be finally looking for a new job management provider.

TTwimboe

4 months ago

Poor tech support and slow bug fixes.

* 1 star due to poor communication and assistance when reporting product faults.

Currently paying $170 a month for servicem8 phone, which is intermittent quality, and also the search feature within the app keeps disappearing, and I have to force quit and reload 5-10x daily.

Been like this for a couple months, it is a significant stress point during my day.

They have no solution or tech-support you can actually speak to only AI when typing.

JJasonozols

4 months ago