ServiceM8 Phone User Reviews

Name: ServiceM8 Phone
Rating: 4.4 (17 reviews)

ServiceM8 Phone

Eroldawn Pty Ltd

💼 Business

📊 Productivity

Customer Experience

Positive experience25.0% of reviews

Neutral10.7% of reviews

Negative experience64.3% of reviews

~ Based on 28 written reviews from the US App Store.

Is ServiceM8 Phone Safe?

Not enough ratings yet to assess ServiceM8 Phone.

Is ServiceM8 Phone Legit?

ServiceM8 Phone appears to be a legitimate app. AppsHunter Legitimacy Score for ServiceM8 Phone is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

The best.

Amazing service. Thanks.

it's the best bank.

8 months ago

Response from developer

Hi there, Thanks for the 5-star review of ServiceM8 Phone — we’re glad you’re enjoying the amazing service. And thanks for choosing ServiceM8, our job management app for service businesses. The ServiceM8 Team

iPhone

Constant problems with this app on an iPhone.

Dc12674

9 months ago

Response from developer

Hey sorry to hear it mate. If you haven't already, please send us some details at support@servicem8.com and we'll help you out.

Ryan

I have been using this phone app for nearly a year now but I’ve had to stop the customer care is terrible and issues un resolved customers would call when I answered they couldn’t hear me so I would have to call back at a cost to me there is no customer support number other than chat I was un able to resolve this after trying for months so closed the add on and reverted back there’s no point paying any extra for this I wish it would have just worked.

Miles2uk

10 months ago

Can’t enter information to create account

There is no way to create an account. There’s no way to type the information in the space is provided.!!!

Waluard

a year ago

Response from developer

Hi Waluard, We're sorry to hear of the trouble you're having with account creation. Please note there are two mobile apps on the iOS App Store - the core 'ServiceM8' job management app, and the optional 'ServiceM8 Phone' app. ServiceM8 Phone is a companion app that requires an existing ServiceM8 account to function. You can create your account via our core ServiceM8 app, then use ServiceM8 Phone for integrated business calling. The ServiceM8 Team

Avoid

Laggy connection, poor quality calls

Avoid service mate

a year ago

Response from developer

Hi there, Call quality is something we constantly monitor and optimize. While call connections can be affected by various network conditions, we'd like to help improve your experience. Please email support@servicem8.com with details about whether you're using our iOS app or Online Dashboard, and we'll work with you to optimize your ServiceM8 Phone setup. The ServiceM8 Team

Phone call quality

The system is great and it’s merges great with the ServiceM8 job management system however I do find some cool connections are very poor, sounds like you’re talking to them down the hallway and not very loud

Joshham9314

a year ago

Broken

Tried this app over the years. Allways the same outcome. Crashes/doesn’t work at all. Spoke to an agent today who told me that the app crashing immediately on opening was “literally, the first time this has ever happened”. Not only did I know this to be false, from experience, but it appears the first review for this from 3 years ago says the same thing. Such a shame as the Servicem8 app is great and the idea here would be really useful. Not sure what the difficulty is in this day and age.

Ricbur1983

2 years ago

Sm8 phone

Love but wish was easy to see if another staff member picked up an incoming call rather than saying missed.

schroedsbloke

2 years ago

Response from developer

Thank you for your feedback, schroedsbloke! We appreciate your suggestion about improving the visibility of call pickups by other staff members. Currently, you can see in your recent calls list if a call was answered and by whom, which might help in tracking call activities. We are always looking to enhance our features and your input is valuable in this process.

Pipe Guys

Excellent no complaints, really helps the system run a lot better and smoother

Aquacalor

2 years ago

Response from developer

Hi Pipe Guys, thanks for the fantastic review! It's great to hear that ServiceM8 Phone is helping your business operations run more smoothly, it's definitely the kind of thing we're going for! The ServiceM8 Team

Great concept, poor delivery.

I’ve tried to hold of writing this review but after constantly reporting bugs and issues to service m8 support, I feel like I’m talking to a brick wall.

I appreciate issues with software isn’t rare, but when I am constantly having to report them and none of them are getting fixed and support are constantly asking for evidence of the issues I am experiencing and then still nothing gets fixed.

Servicem8 phone has got even worse since the latest update. Such a shame because when it works it’s brilliant but unfortunately the technical team don’t know they are having issues outside of there own team and because it works for them it must be working for everyone else.

You need to start listening to your customers.

TRiCKiE07

3 years ago

Great idea, poor execution.

Our company has been using ServiceM8 for years the seem to have all the cutting edge features, but they rarely function correctly. The phone app has extremely frustrating Bluetooth & playback issues. So many other app companies figured these things out. We find it odd that they can’t get the basics correct.

HiTECH WEB

3 years ago

Last update really messed thing up!!

SM8 phone had issues before but the last update has REALLY messed it up! Phone doesn’t even ring now, no matter what call mode you have it on but still manages to give you the notification after the call? Wasn’t great before but now completely useless!!

pjs18

3 years ago

Huge Upgrades with SM8 v12

Previous poor quality calls have been significantly upgraded and we no longer have issues. The ability for calls to be recorded and transcribed very accurately plus a summary of the call sent straight into relevant job cards has been a game changer for us … so glad we stuck with it for these much anticipated improvements

Dani1989x

3 years ago

Great when it works

App is buggy. Calls are poor quality even when connected to wifi.

drtttjkab

3 years ago

Could be alot better

We have been using ServiceM8 and the SM8 phone for quite some time . The integration of the phone into the job card is great , voicemail system works well and allows one phone number for all. However as has been reported by others when on a 4G connection with a good signal it’s not always a good experience . Calls don’t get through or customers can’t hear you . I have to connect to customers Wi-Fi when onsite to ensure that the phone will work. When you make a call if the number calling is engaged the call just fails with no indication as to why .

Cpjelectrics

3 years ago

We like it

Despite the negative reviews, we gave it a shot and like the phone app. Maybe there’s been some changes since the negative reviews were given. My only gripe is transferring calls doesn’t always seem to work.

Vannara Tita

4 years ago

ServiceM8 phones

We have this system tried this last 3 weeks for our business, we have hard nothing but trouble! Poor call quality, not being able to use our own number for out going calls, computer ringing even when turned off, app on phone changes accepting calls to not accepting calls by itself. They try to help on chat but really have been unable to resolve any issues so far, the whole setup has cost me about $2500 with new phones and mobile plans changed as they won’t work with Telstra? Do you self a favour don’t even bother trying.

Oasisair

4 years ago

This will be a great companion to there app- well, it never worked out

The ServiceM8 team has worked diligently to get this working and so far seems to be a great addition to there app and keeps all calls organized and like the ability to send a text with form for customer to fill out vs us trying to write info down. Look forward to using and will update review again after some time using both apps together

Was very optimistic when we got the phone app working, but after trying for one year we had to give it up due to all the flaws and lost business.

Powellcrazy

4 years ago

Poor connection

We are actively using ServiceM8 Phone as our main business line, and it’s only reliable over a good WiFi connection. If you want to use it over 4G or even 5G you can pretty much forget it, it constantly disconnects and people can’t hear you, it generates delays between you and the caller. Doesn’t matter how many bars of signal you have. Needs major improvement soon otherwise we’re going to cancel our subscription and go elsewhere.

Lux London

4 years ago

Response from developer

Hey sorry to hear it Lux London! You really shouldn’t have that kind of experience with such good mobile connectivity — it sounds like something we’d like to look into on our end for you. If you haven’t already, please get in touch with our team about it at support@servicem8.com

Very Unstable

This app could have so much potential but is very buggy, I’ve been using it now since it first came out and calls constantly drop out and I’m having to recall customers multiple times, features seem to play up on it quite regularly. Service m8 is amazing, however the phone app needs much more work done to it.

Elliott Mango