The best.
Amazing service. Thanks.
iPhone
Constant problems with this app on an iPhone.
Ryan
I have been using this phone app for nearly a year now but I’ve had to stop the customer care is terrible and issues un resolved customers would call when I answered they couldn’t hear me so I would have to call back at a cost to me there is no customer support number other than chat I was un able to resolve this after trying for months so closed the add on and reverted back there’s no point paying any extra for this I wish it would have just worked.
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Can’t enter information to create account
There is no way to create an account. There’s no way to type the information in the space is provided.!!!
Avoid
Laggy connection, poor quality calls
Phone call quality
The system is great and it’s merges great with the ServiceM8 job management system however I do find some cool connections are very poor, sounds like you’re talking to them down the hallway and not very loud
Broken
Tried this app over the years. Allways the same outcome. Crashes/doesn’t work at all. Spoke to an agent today who told me that the app crashing immediately on opening was “literally, the first time this has ever happened”. Not only did I know this to be false, from experience, but it appears the first review for this from 3 years ago says the same thing. Such a shame as the Servicem8 app is great and the idea here would be really useful. Not sure what the difficulty is in this day and age.
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Sm8 phone
Love but wish was easy to see if another staff member picked up an incoming call rather than saying missed.
Pipe Guys
Excellent no complaints, really helps the system run a lot better and smoother
Great concept, poor delivery.
I’ve tried to hold of writing this review but after constantly reporting bugs and issues to service m8 support, I feel like I’m talking to a brick wall.
I appreciate issues with software isn’t rare, but when I am constantly having to report them and none of them are getting fixed and support are constantly asking for evidence of the issues I am experiencing and then still nothing gets fixed.
Servicem8 phone has got even worse since the latest update. Such a shame because when it works it’s brilliant but unfortunately the technical team don’t know they are having issues outside of there own team and because it works for them it must be working for everyone else.
You need to start listening to your customers.
I appreciate issues with software isn’t rare, but when I am constantly having to report them and none of them are getting fixed and support are constantly asking for evidence of the issues I am experiencing and then still nothing gets fixed.
Servicem8 phone has got even worse since the latest update. Such a shame because when it works it’s brilliant but unfortunately the technical team don’t know they are having issues outside of there own team and because it works for them it must be working for everyone else.
You need to start listening to your customers.
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Great idea, poor execution.
Our company has been using ServiceM8 for years the seem to have all the cutting edge features, but they rarely function correctly. The phone app has extremely frustrating Bluetooth & playback issues. So many other app companies figured these things out. We find it odd that they can’t get the basics correct.
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Last update really messed thing up!!
SM8 phone had issues before but the last update has REALLY messed it up! Phone doesn’t even ring now, no matter what call mode you have it on but still manages to give you the notification after the call? Wasn’t great before but now completely useless!!
Huge Upgrades with SM8 v12
Previous poor quality calls have been significantly upgraded and we no longer have issues. The ability for calls to be recorded and transcribed very accurately plus a summary of the call sent straight into relevant job cards has been a game changer for us … so glad we stuck with it for these much anticipated improvements
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Great when it works
App is buggy. Calls are poor quality even when connected to wifi.
Could be alot better
We have been using ServiceM8 and the SM8 phone for quite some time . The integration of the phone into the job card is great , voicemail system works well and allows one phone number for all. However as has been reported by others when on a 4G connection with a good signal it’s not always a good experience . Calls don’t get through or customers can’t hear you . I have to connect to customers Wi-Fi when onsite to ensure that the phone will work. When you make a call if the number calling is engaged the call just fails with no indication as to why .
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We like it
Despite the negative reviews, we gave it a shot and like the phone app. Maybe there’s been some changes since the negative reviews were given. My only gripe is transferring calls doesn’t always seem to work.
ServiceM8 phones
We have this system tried this last 3 weeks for our business, we have hard nothing but trouble! Poor call quality, not being able to use our own number for out going calls, computer ringing even when turned off, app on phone changes accepting calls to not accepting calls by itself. They try to help on chat but really have been unable to resolve any issues so far, the whole setup has cost me about $2500 with new phones and mobile plans changed as they won’t work with Telstra? Do you self a favour don’t even bother trying.
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This will be a great companion to there app- well, it never worked out
The ServiceM8 team has worked diligently to get this working and so far seems to be a great addition to there app and keeps all calls organized and like the ability to send a text with form for customer to fill out vs us trying to write info down. Look forward to using and will update review again after some time using both apps together
Was very optimistic when we got the phone app working, but after trying for one year we had to give it up due to all the flaws and lost business.
Was very optimistic when we got the phone app working, but after trying for one year we had to give it up due to all the flaws and lost business.
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Poor connection
We are actively using ServiceM8 Phone as our main business line, and it’s only reliable over a good WiFi connection. If you want to use it over 4G or even 5G you can pretty much forget it, it constantly disconnects and people can’t hear you, it generates delays between you and the caller. Doesn’t matter how many bars of signal you have. Needs major improvement soon otherwise we’re going to cancel our subscription and go elsewhere.
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Very Unstable
This app could have so much potential but is very buggy, I’ve been using it now since it first came out and calls constantly drop out and I’m having to recall customers multiple times, features seem to play up on it quite regularly. Service m8 is amazing, however the phone app needs much more work done to it.
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