Bad company
Employees are very disrespectful.
Waste of time, very bad
You book a house cleaning two days in advance, putting off your chores. And then, when the cleaning day arrives, they text you two hours in advance that no one will show up. They'll just refund your money, with no alternatives. And so it goes on and on. If you don't want to waste your time, don't use this service. I'm extremely outraged.
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Good app
Good app, it really helped me.
The app that makes life more difficult
Laundry: got delivered to the wrong building and left in the sun
Cleaner: late for every session for six weeks
Curtain hangers: don’t have curtain hanging tools
Massage: sends wrong therapist
Bad service there are better alternative out there
Cleaner: late for every session for six weeks
Curtain hangers: don’t have curtain hanging tools
Massage: sends wrong therapist
Bad service there are better alternative out there
If there is a zero stars I would give it
I ordered a hair trim. And instead I was sexually assaulted where the female hair dresser kept putting her private area on my hand. I pulled away thinking it was a mistake, then she went on the other side and did it again. So i crossed my hand waiting for the “trim” to be over. I had long hair I was sitting in the middle of the room so I had no mirror to see what is she doing. When she was done she has gave me a full haircut that i did not ask for or chose the style for. She chopped all of my long hair off and made it short. Unforgivable, and I feel extremely violated. On every level.
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Very bad customer service and unorganised
I have never had such bad customer service and Cleaning Booking in Dubai! I booked with them multiple times a week and I booked a specific person, they sent me a new one without my permission and when I called to complain, they apologise and they said that it will never happen again and they put note next name not to send any new person without my permission and the very next day they did the same mistake and I cancelled for the second time and I rebooked and guess what ?! after two days they sent me again a new one!! three consecutive days with the same mistake apologising. I cancelled my schedule with them for good.
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Bad Service
I never used their service since many times from service market side cancel my order, but they deducted my money nor even refund my money, i kept emailing them almost 14 days since they cancelled my order. So BAD EXPERIENCE! I HOPE PEOPLE NEVER USED YOUR SERVICE, such scammer!
Jvc
Honestly, this has been the worst service experience I’ve had in Dubai. You made me wait for 1 hour and 15 minutes with no one showing up, no communication, and not even an apology. This delay affected my work and wasted my time in an unacceptable way. The level of service you provided is highly unprofessional and shows a serious lack of coordination and responsibility. Unfortunately, I will be sharing this experience publicly, as people deserve to know the quality of service, and my review will reflect this very poor experience.
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Slow
One cleaner was really slow.
Erica
Very helpful and helped me on 9th Nov
Worst cleaning company
This is the most unprofessional, not on time, not showing company. The cleaners are slow they want 4 hours and more to clean a ONE BEDROOM APARTMENT. Just to get more money. The dont respond to any customers question for hours and when you call you need to wait more than 10 minutes just to get a fake apology. Dont get me wrong they will return your money but after what??? Making time so they can come and clean and wait for them ??? And few time the cleaners did break some of my stuff but i let it go in the sake of not making them fire them but at what cost??? Its really the worst cleaning company i ever dealt with .
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Cleaner refused to clean
I give no stars at all. A dear cleaner named Milagros, refused to clean the floor from the stains. I requested to clean only one empty room. She called her admin to complain that she can’t clean the floor and left my home. When I called the admin, she told me that the service does not include deep cleaning. I will have my answer to that:
Previously I used their services,( the same service) the cleaners did not refuse to my requests and they did a good job.
Now my home is messy after the cleaner left. If I could show you the picture of it then I would.
I’m very disappointed….
Previously I used their services,( the same service) the cleaners did not refuse to my requests and they did a good job.
Now my home is messy after the cleaner left. If I could show you the picture of it then I would.
I’m very disappointed….
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Disappointing
In a city like Dubai, where competition weeds out the weak, I must applaud this app for defying the odds and surviving despite offering service levels that could only be described as… aspirational.
I booked a Handyman appointment well in advance, expecting the basics—like a confirmation or a notification. But why spoil the suspense? The app chose instead to keep me guessing. A true masterstroke in customer engagement.
Assuming that they would still send someone at the requested time, i rushed home from work, and sat waiting for half an hour, only to be informed—upon my own inquiry—that the technician was running late. A true revelation.
Then came the encore: a promise of “just another 30 minutes.” Spoiler alert—45 minutes later, there was no technician, no update, no sound. Pure silence.
At this point, I canceled the booking as I was running late for meetings.
Would I recommend? Only if you enjoy cliffhangers, uncertainty, and practicing patience as a lifestyle.
I booked a Handyman appointment well in advance, expecting the basics—like a confirmation or a notification. But why spoil the suspense? The app chose instead to keep me guessing. A true masterstroke in customer engagement.
Assuming that they would still send someone at the requested time, i rushed home from work, and sat waiting for half an hour, only to be informed—upon my own inquiry—that the technician was running late. A true revelation.
Then came the encore: a promise of “just another 30 minutes.” Spoiler alert—45 minutes later, there was no technician, no update, no sound. Pure silence.
At this point, I canceled the booking as I was running late for meetings.
Would I recommend? Only if you enjoy cliffhangers, uncertainty, and practicing patience as a lifestyle.
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Fraud
When selecting the home cleaners, and date on the screen in the app, it shows you 70 AED. As soon as you switch to the next screen for payment, it shows your 79 AED. Fraud.
Unprofessional and Irresponsible – Serious Damage Ignored
I used this app to book a service for installing bathroom fixtures in a new house. The main task (hanging faucets) wasn’t completed due to an issue the technician mentioned, but he did do a few minor tasks like installing a toilet roll holder. He said I wouldn’t be charged since the main job wasn’t done, which I appreciated at the time.
However, we later discovered that the technician had punctured a pipe behind the wall during installation. This caused a water leak into the neighbor’s DB box, cutting off their electricity for an entire day. Since we hadn’t moved into the house yet, we didn’t notice the problem until it became severe. It’s unclear if the technician knew about the damage when he left, but regardless, I expected the company to take responsibility once I reported it.
I made several urgent calls and explained the seriousness of the situation (especially with no power in the middle of summer), but I was repeatedly told someone would call me back—no one ever did. My neighbors had to book a hotel for the day, and the issue was completely disregarded.
This experience was not just inconvenient, it was dangerous and costly. I strongly advise others to be cautious when booking services through this app.
However, we later discovered that the technician had punctured a pipe behind the wall during installation. This caused a water leak into the neighbor’s DB box, cutting off their electricity for an entire day. Since we hadn’t moved into the house yet, we didn’t notice the problem until it became severe. It’s unclear if the technician knew about the damage when he left, but regardless, I expected the company to take responsibility once I reported it.
I made several urgent calls and explained the seriousness of the situation (especially with no power in the middle of summer), but I was repeatedly told someone would call me back—no one ever did. My neighbors had to book a hotel for the day, and the issue was completely disregarded.
This experience was not just inconvenient, it was dangerous and costly. I strongly advise others to be cautious when booking services through this app.
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Very bad don't recommend
Very bad customer service, they are not honest in the available times, I booked 2 times for a hair treatment and every time I booked they calling after seconds to reschedule the time, they put available times in their application but in real these times are not available, I booked at 11:00 am and after seconds of booking they called and rescheduled to 1:00 pm and this situation happened with me in the second time and in both times I cancelled the booking.
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Worst Service Ever
I booked an eyelash extension appointment through your app, and unfortunately, it turned out to be one of the worst beauty decisions I’ve ever made. While the lashes felt fine immediately after the session, once the glue dried, it became extremely painful. Every time the extensions are touched, it feels as if my natural lashes are being ripped off.
Even more concerning, the edges of the extensions seem to be poking into my eyelids, causing constant discomfort. Washing my face has become unbearable — the slightest touch to the lashes causes a sharp, pricking pain that feels like my eyelids are being torn.
This experience has not only caused physical pain but also left me very distressed. I’m seriously concerned about the quality of the products and techniques used, and I hope this feedback is taken seriously to prevent others from going through the same ordeal.
Even more concerning, the edges of the extensions seem to be poking into my eyelids, causing constant discomfort. Washing my face has become unbearable — the slightest touch to the lashes causes a sharp, pricking pain that feels like my eyelids are being torn.
This experience has not only caused physical pain but also left me very distressed. I’m seriously concerned about the quality of the products and techniques used, and I hope this feedback is taken seriously to prevent others from going through the same ordeal.
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Very bad
I have applied for weekly membership and every time I want to change the date or time I have to message support and every time explain about I have every week appointment and which cleaner I have ( I mean you couldn’t see on the app?) I just wanted to change from one day to another.
Shiela Navarro was my agent who is very complicated or don’t speak English I don’t know when I say change from 28 to 26 she made it change to 29 🫣 tired to explain and canceled all bookings and will delete the app. Don’t recommend if you want to save your nerves!
Shiela Navarro was my agent who is very complicated or don’t speak English I don’t know when I say change from 28 to 26 she made it change to 29 🫣 tired to explain and canceled all bookings and will delete the app. Don’t recommend if you want to save your nerves!
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They charge money and didn't provide any service
3 days since they charge me and didn't provide any service. Customer service NOT WORKING! Just promise to resolve issue and do nothing. I push them again and again.
Very bad
أسوأ تجربة على الإطلاق! هذه الشركة وتطبيقها يمثلان قمة في السوء والإهمال. خدمة العملاء سيئة للغاية، ومواعيد التنظيف غير دقيقة، ولا يوجد أي احترام لوقت العميل أو احترافية في التعامل جربة سيئة بكل المقاييس، ولن أكررها أبدًا. أنصح الجميع بالابتعاد تمامًا عن هذه الخدمة، فهناك خيارات أخرى أكثر احترافية واحترامًا للعملاء The worst service experience ever! This company and its app are a complete disaster. Customer service is unprofessional and unresponsive, bookings are inaccurate, and there is zero respect for the customer’s time. This was a terrible experience from start to finish I will never use this service again. I strongly advise everyone to stay away. There are far better and more professional alternatives out there.
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